Popeyes Louisiana Kitchen

The chicken

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly service!

Atmosphere: 5

Food: 5

Service: 5

To whom it may concern,

I am writing to formally express my concern regarding the service I received at your establishment on my recent visit. The experience reflected a significant breakdown in customer service, communication, and basic professionalism.

Upon arrival, I waited behind another customer whose order had been prepared incorrectly. The manager on duty initially argued with him rather than listening, and only after several minutes did she acknowledge her mistake and correct it. While this interaction unfolded, I stood waiting for approximately eight minutes without a single acknowledgment from any staff member. No one said “I’ll be right with you,” “One moment please,” or anything to indicate that my presence was noticed.

Multiple employees walked past me without making eye contact or offering assistance. When I finally reached the counter, the manager informed me that if I was paying with a card, I needed to use the kiosk — information that could have been communicated immediately when I arrived, preventing the unnecessary wait.

This lack of awareness, courtesy, and leadership created an experience that felt dismissive and disrespectful. As a customer, I expect to be acknowledged and guided appropriately, especially when the store is clearly aware of its own ordering procedures. Instead, I left and took my business elsewhere.

I am sharing this feedback because experiences like this directly impact customer trust and loyalty. I hope this matter is addressed with the seriousness it deserves, as the current level of service does not reflect well on your brand or your management standards.

Thank you for your time and attention.

Atmosphere: 1

Food: 1

Service: 1

U have 1 short manger with black hair is very rude i over heard her going at it with one of the employees as the employee ignored her nd replied for her to stop talkn to her any kind of way in front of costumers she proceed to talk to the young lady any kind of way n the young lady walked away i no longer wanted to place a order here after i heard how disrespectful she is poor young lady

Atmosphere: 1

Food: 1

Service: 1

My teenage daughter was going to the mall with friends, and there was some challenge getting her card to go through (it had been flagged by the bank as fraudulent since she hadn't bought food on her card before). The manager was so patient and understanding, which was such a great thing for me to hear about when she got home. She also really liked the food -- she said the chicken was very yummy.

Atmosphere: 5

Food: 5

Service: 5

Standing second in line for 15 minutes while they just talk to people at the counter I ate elsewhere

Service: 1

I would like to ask you to pay close attention to two of your employees at Florida Mall, named Maria and Bernadia. They are being disrespectful to customers.

Atmosphere: 1

Service: 1

We absolutely did not get what we ordered took receipt back up showed them they told me it was right... it 100% was not right they didnt fix it... 2 stars because food we got stuck with was warm. Horribly disappointed in our experience.

Atmosphere: 1

Food: 2

Service: 1

when they tell you it'll be 6 minutes because they are cooking more chicken. expect to wait 20+ mins. on a slow slow slow Tuesday. Not sure the lack of hustle here.

Other than that, Staff was friendly and food was good.

Food: 5

Service: 3

Really bad. Never again.

Atmosphere: 1

Food: 1

Service: 1

This Popeyes is horrible. What’s the point of ordering ahead of time if I don’t get the food until an hour later. I placed an order at 2:40pm and set my pick up time for 3:15pm. I didn’t get my food until 3:40pm and then when I asked for my sauce I already paid for the person at the counter told me I had to pay for the ONE sauce I already paid for.

Atmosphere: 1

Food: 1

Service: 1

IF YOU WANT YOUR CHICKEN WITH A SIDE OF ATTITUDE THIS PLACE IS PERFECT.

If you are wondering if the bad attitude still exist here, yes it does! I forgot my sauces. No big deal at all getting them to give me two for a five piece tenders was apparently a big deal for the lady refused. So the very kind man Edgar gave it to me. About halfway through eating my meal I noticed I didn’t get my fries either. On my way back to the counter I can already see one of the employees muttering about me and side eyeing me. I asked for my fries attitude the entire time. The owner doesn’t care they are gonna reply to this post and the same bs will carry on.

EDGAR THANK YOU FOR BEING THE ONLY KIND EMPLOYEE THERE!!! Blessing to you brother!

Ran the response through several ai detectors and they all came back with 100% certainty this ai written. Again nothing will be done and this is sad where we’re at with customer service!

It took 45 mins to receive my food and when we recieved it the chicken was raw. I was told by the manager it would be an additional 7 minss and I was over waiting. The store refused to give me a refund. So now I have to dispute the charge for food I didn’t receive. Don’t eat here!

Atmosphere: 1

Food: 1

Service: 1

Was told order would take 20 minutes. 1 hour and 2 minutes.

Atmosphere: 3

Food: 4

Service: 1

Incredibly slow service and rude staff. Waited 30 minutes in line for food and when asked the girl at counter about it she practically dumped the food in front of us. The people in line said we had been very patient and her behaviour was unacceptable. Spoke with the manager but I don't think cared.
There are lots of other options in this food court. Avoid Popeyes!!!!