I love this location’s chicken because it’s just the right amount of crunch, always juicy, and the biscuits are to die for!
Atmosphere: 5
Food: 5
Service: 5
Blessed By God
On November 16, 2025, at approximately 9:30 PM, I had a deeply disappointing and uncomfortable experience at the Popeyes on 1035 Lee Rd, Orlando, FL 32810. As I approached the lobby a full 30 minutes before closing, an African American male employee in his 40s ran to lock the door in my face. Without a word of greeting or explanation, he dismissively told me through the glass to use the drive-thru. The service only worsened at the drive-thru. The same employee informed me they were out of Mac & Cheese. As I was on the phone deciding on an alternative, he abruptly ordered me to pull forward, despite there being no other cars in the drive-thru line and the lobby being completely empty. When I questioned this unnecessary request, he escalated the situation by calling me names and giving me an intensely aggressive stare that felt physically threatening. I genuinely felt unsafe, as if he was prepared to escalate further. To my dismay, an African American female employee nearby, instead of defusing the situation, made negative comments about me that I could hear and mirrored her colleague's confrontational stance. It seems that they were not happy about their job and were ready to leave, although it was only 9:30 ish, a good hour or two before closing time. The only professional and courteous staff member was an employee with colorful hair who was working on orders. The male employee was so furious at me that he didn’t even come back to the window to hand me the food, it was the lady with colorful hair that passed me the order through the window. She handled my transaction politely, which was the single positive point in this ordeal. This entire incident is a clear violation of the basic customer service standards Popeyes claims to uphold. The hostile behavior, name-calling, and complete lack of hospitality have ensured I will likely not be returning at this restaurant unless Popeyes makes some changes through their policy or takes appropriate actions against these employees. This location is in desperate need of staff retraining.
Atmosphere: 1
Food: 1
Service: 1
Amy Miles
Shannete and Jerry are excellent in customer service will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Melissa Bastien
Love it!
Luje Reviews
Not often a Popeyes has genuinely good service. Shoutout to Vicki for taking care of us.
Atmosphere: 5
Food: 5
Service: 5
George Bannacci
I was treated with the utmost respect, food was ready in no time.
Tony Valles
Love Popeyes but this particular location likes to cut corners by giving you 3 small red beans and rice when you order a large?
Atmosphere: 3
Food: 4
Service: 3
Ivan
I recently moved to this area, and decided to check out the nearby restaurants. Vicky provided fast and friendly service, and the food was great! Will definitely be back for more.
Atmosphere: 5
Food: 5
Service: 5
Serena Cleveland
I just got a 10 PC left my speaker and phone came back the manager had my things put up good customer service skills all the way round for the cook and drive thr
Atmosphere: 5
Food: 5
Service: 5
Gina Merceron
Excellent chickens they people's work there they are great 👍
I love this location’s chicken because it’s just the right amount of crunch, always juicy, and the biscuits are to die for!
Atmosphere: 5
Food: 5
Service: 5
On November 16, 2025, at approximately 9:30 PM, I had a deeply disappointing and uncomfortable experience at the Popeyes on 1035 Lee Rd, Orlando, FL 32810.
As I approached the lobby a full 30 minutes before closing, an African American male employee in his 40s ran to lock the door in my face. Without a word of greeting or explanation, he dismissively told me through the glass to use the drive-thru.
The service only worsened at the drive-thru. The same employee informed me they were out of Mac & Cheese. As I was on the phone deciding on an alternative, he abruptly ordered me to pull forward, despite there being no other cars in the drive-thru line and the lobby being completely empty. When I questioned this unnecessary request, he escalated the situation by calling me names and giving me an intensely aggressive stare that felt physically threatening. I genuinely felt unsafe, as if he was prepared to escalate further.
To my dismay, an African American female employee nearby, instead of defusing the situation, made negative comments about me that I could hear and mirrored her colleague's confrontational stance. It seems that they were not happy about their job and were ready to leave, although it was only 9:30 ish, a good hour or two before closing time. The only professional and courteous staff member was an employee with colorful hair who was working on orders. The male employee was so furious at me that he didn’t even come back to the window to hand me the food, it was the lady with colorful hair that passed me the order through the window. She handled my transaction politely, which was the single positive point in this ordeal.
This entire incident is a clear violation of the basic customer service standards Popeyes claims to uphold. The hostile behavior, name-calling, and complete lack of hospitality have ensured I will likely not be returning at this restaurant unless Popeyes makes some changes through their policy or takes appropriate actions against these employees. This location is in desperate need of staff retraining.
Atmosphere: 1
Food: 1
Service: 1
Shannete and Jerry are excellent in customer service will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Love it!
Not often a Popeyes has genuinely good service. Shoutout to Vicki for taking care of us.
Atmosphere: 5
Food: 5
Service: 5
I was treated with the utmost respect, food was ready in no time.
Love Popeyes but this particular location likes to cut corners by giving you 3 small red beans and rice when you order a large?
Atmosphere: 3
Food: 4
Service: 3
I recently moved to this area, and decided to check out the nearby restaurants. Vicky provided fast and friendly service, and the food was great! Will definitely be back for more.
Atmosphere: 5
Food: 5
Service: 5
I just got a 10 PC left my speaker and phone came back the manager had my things put up good customer service skills all the way round for the cook and drive thr
Atmosphere: 5
Food: 5
Service: 5
Excellent chickens they people's work there they are great 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The chicken was perfectly cooked!
Atmosphere: 4
Food: 5
Service: 5
Doordashed from this location and had to get a refund because half the order was missing and the other half was wrong.
It was absolutely a good experience the food was fresh the restaurant was clean every body was nice to us it wasn't a long wait excellent 👌👍
Atmosphere: 5
Food: 5
Service: 4
The ceiling in the dining room is horrible. Looks like block mold coming out of the vents. The ceiling tiles look horrible.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
Clean, quick and fresh food 😋
Atmosphere: 5
Food: 5
Service: 5
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