Crumbl - Northlake

One of the best cookies that are fresh

Atmosphere: 5

Food: 5

Service: 5

Horrible customer service. Cookies are ok sometimes. Don’t expect the special cake of the week. They are always sold out. If I hadn’t promised my kids crumbl on my way home. I would’ve drove to the village location.

Atmosphere: 1

Food: 2

Service: 1

Tonight I made a purchase for cookies to be delivered however, upon opening the box of cookies, they were were hard as rocks….. all six of them. I contacted the store immediately and a female representative, who refused to give me her name, stated that she could not assist, however, she referred me to another employee by the name of Kevin who told me he was never trained on Issuing a refund. Kevin also advised that even if I brought the cookies back tonight (Saturday), I will not be able to get a refund. He stated that they not be open until Monday and he had no clue as to when a manager would be available. If you’re purchasing cookies from this place DO IT IN PERSON!

Food: 1

Service: 1

Service is terrible. Everyone working here looks and acts miserable. Nobody ever greets me every time I enter the store. No music or noise is playing. It's an unpleasant den of misery. They should all be fired.

Atmosphere: 1

Food: 5

Service: 1

Love them

Wow first time ever what a disappointment cookies are tiny wanted two pies when they went to put order together there no icing on pie so I said give me one pie instead did not refund me the difference of the pie verse the cookie don’t waste ur money

Atmosphere: 1

Food: 2

Service: 1

Cold cookies , no welcoming and they ran out of cookies .

Food: 1

Service: 1

The cookies and variety are amazing

If you, like me believe that they close at 10pm like their hours on their door and online state, you will be mistake.
I showed up at 9:25pm to be greeted with a lady leaning up against a counter just shaking her head at me.
I asked if they close at 9:30pm and not 10pm. To which she replied yes. I stated it said 10pm and pointed at the door. She got aggressive and angry, I told her to enjoy the extra time off and left with 6 extremely disappointed kids.

Service: 1

The Northlake Blvd. location in Palm Beach Gardens has HORRIBLE customer service! Served me a cold cookie even though I'd already informed them that I'd like my cookie hot/warm. I asked for a refund, because if I can't have it my way when I'm spending my money, I don't want it‼️‼️ 🚫

Giant $5-ish cookies that are addictively delicious.

Atmosphere: 5

Food: 5

Service: 5

The cookies were served fast. The only problem I had was that the cookies were very greasy/oily. I did not care for that.

Atmosphere: 4

Food: 1

Service: 5

Best cookies ever!!! Service was amazing too

Sometimes the cookies are the best sometimes they are not. Wish there was more consistency but other than that great cookies.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Milk Chocolate Chip

I loved itttt the staff was nice and cookies so good