Kasa Champet Restaurant and Lounge

Worst service.. while I was waiting for my take out they don't let me used the restroom because I was not eating there.... it's crazy.... and the actitud from the ladies in take out it's horrible

Atmosphere: 1

Food: 1

Service: 1

The wait time is ridiculous. I work for Uber and I’ve been waiting half an hour to pick up an order, while the employees are talking among themselves. They don’t understand that we are losing money while we wait. They should do something about it.

Atmosphere: 1

Service: 1

⭐☆☆☆☆

My wife and I have ordered from this place twice, and both experiences were terrible.

The first order was through Uber Eats on January 28th. It took well over an hour to receive our food. The driver was waiting at the restaurant the entire time and had no explanation for the delay, so we called the restaurant ourselves since the wait had already become unreasonable. When we called, they told us the driver was already there and that we “just needed to wait,” which was not helpful or honest. Uber Eats ultimately compensated us because they agreed the delay was unacceptable.

The second order was today, February 1st, and somehow it was even worse. About 30–40 minutes after placing the order, the restaurant called to say they didn’t have medium-sized fish and only had large or extra-large. My wife asked if we could simply pay the price difference. The woman on the phone said she didn’t know how much it would cost and flat out told us to cancel the order, offering no solution whatsoever.

When we contacted Uber Eats, they told us the restaurant had to cancel the order. We called the restaurant back and were then told we had to cancel it—even though doing so would have charged us the full price for food we were not going to receive. When we insisted that they cancel it on their end, we were told that the person who handles cancellations “wasn’t there today,” so they supposedly couldn’t cancel it at all.

At that point, the restaurant refused to cancel the order entirely. Multiple drivers continued to show up trying to pick it up, and the same woman who refused to cancel the order also refused to tell the drivers it had been canceled. Instead, she blamed us and claimed it was our fault that the drivers were wasting their time.

After about 30 minutes of this mess, Uber Eats finally stepped in, canceled the order themselves, and gave us back our full refund with no extra problems.

Overall, the communication was extremely poor. The staff seemed completely untrained, disorganized, and struggled to communicate clearly in English, which made an already frustrating situation even worse.

After two chances, we won’t be ordering from here again.

Service: 1

The atmosphère was great and food was amazing.

Atmosphere: 5

Food: 5

Service: 5

Come here please!

Atmosphere: 5

Food: 5

Service: 5

Food was GREAT! Service was EXCELLENT! GREAT ART WORKS!!

Atmosphere: 5

Food: 5

Service: 5

Great food great ambiance..Staff are extremely friendly and welcoming.

Atmosphere: 4

Food: 4

Service: 4

Went there for a live music.Food was amazing.Service was impeccable atmosphere was cool .Can't wait to go to another event there!

Atmosphere: 5

Food: 5

Service: 5

This restaurant is very inconsistent and the service sucks it takes over 1 hr for your order to be ready it doesn’t matter if you live down the street don’t waste your time because they’ll waste yours

Atmosphere: 1

Food: 1

Service: 1

Every dish was authentic and absolutely delicious 😋. Compliments to the chef 👨‍🍳 . I enjoyed the soup joumou, the black rice the lambi, griot, chicken, fish, herring patties, chocolate milk, Accra, everything was made just right. The Mac and cheese was my favorite, creamy, savory,.cheesy, cheese crust on top,
👌

Atmosphere: 5

Food: 5

Service: 5

Miss eating here but can’t wait to go back. Great food especially for lunch time

Atmosphere: 5

Food: 5

Service: 5

I have been waiting for over 2 hours with no proper updates.

Service: 1

Terrible Service!!!ordered and I have been waiting for over 2 hours.

Service: 1

My wife decided to go for some basic Haitian food so we went to Kasa Champet. They greeted us very well and it all felt homey. Before ordering any drinks, they brought us water, and one of us noticed that all five drinks had lot of black debris, even though there was ice in the drink. The server was very understanding and gave us bottled water instead (it was not free). We ordered acra, and a platter of seafood to start. The acra was not the best, there wasn't anything special about it. The sauce and lemon for the seafood came during the very last bite.

Main Course:
My wife had a seafood legumes and I went for the original. We both had different rices, her with plain white rice and me with brown rice and beans. My rice was spoiled and had to be returned to the kitchen. Our server ended up replacing it with white rice and beans. The seafood legumes looked good but the crab was spoiled. The kids had griot and rice, with my son's brown rice also being spoiled. The check had a 30% added gratuity charge.

Even though I love Haitian cuisine, I will never pick this place as my first (second or third) option. We can definitely do better than that.

Atmosphere: 3

Food: 2

Service: 4

Much improved over our experience several years ago! Nice musical entertainment as well!

Atmosphere: 5

Food: 5

Service: 5