RIP to Dennis Brown, 46, and Sarah Katz, 21. (Pictured) ??? Prayers for their loved ones.I'm actually still at this location enjoying myself. There was a time when I let the behavior of staff turn me off from my favorite restaurants/establishments.Not any more. Now I realize that's just ruining my own joy. So, especially with the utilization of reviews, I decided that wasn't the best way to handle it.I enjoy Panera. and staff with bad CS, attitudes, and/or habits won't ruin that for me.Which brings me here today. I stepped into this particular location that I recently found and have come to enjoy. Going to the men's room, I immediately noticed the floor was very wet. Almost soaked. I actually looked back because I thought I was in such a rush that I missed the "Wet Floor" sign. I thought I was tripping because what establishment in 2024 is going to have that much water on their floor with no warnings posted?That's Liability 101. I eventually politely informed a team member that the floor was soaked, a wet floor sign was right there, and that they may want to consider using it since it would be very unfortunate if someone got hurt. (It was the little girl in the picture.)Minutes later, after she looked at me like I wasn't there, the shift manager walked out of the bathroom, and I politely told him the same thing and that his employee didnt seem to give a damn. Emphasis on the wet floor sign literally being inches from us and no need for anyone to get hurt.He looked at me like he was lost and said, "Ok."I went on to use the restroom. (Only one is working, and he was in it) While inside, I told myself I'm going to record my walk out, and if there's still no wet floor sign, I'm leaving this review.That's how we got here. Panera Bread is frequented by various classes of people. Including many elderly people who aren't as stable as they once were. The utter lack of concern, not only the little girl but also the team leader, had for the safety of their/Panera's patrons actually infuriates me. Someone could seriously have gotten hurt. This is customer service 101. Not even customer service alone, but also a frontline company defense against liability. Especially unnecessary liability.I'll be back later to edit this with the shift leaders name, Lord willing, but I hope whoever reads this acknowledges that this behavior and inaction is unspeakably unacceptable. I hope a proper course of corrective action is taken to address what clearly is some foundational misunderstandings about standards & best practices in the service industry.Because trust, me leaving this review is a hell of a lot better than one of your customers getting seriously hurt. Or one of your customers even pretending to and tying you up in settlement driven litigation. When any of your 2 informed employees could have simply grabbed the sign (the one they instead used to stop your patrons from using the trash bin) and placed it on the floor as a warning for the paying patrons who keep them employed.The video would only post 30 seconds. It's a little over 1 minute. I'll be uploading that on my socials, Lord willing. You can clearly see the details of what I mentioned in the media.This isn't going to ruin my experience or my love for Panera. I'm a lifer. Hopefully, this will be addressed properly. Also, it would be great if the outside chairs didn't rock. Maybe someone could check the legs one day.Great location. Great atmosphere. And until today, every employee has been exceptionally kind, polite, and memorable. Even the shift leader previously.The "2" rating is because with the 2 national tragedies Panera has been recently involved in, the idea that any team member at any location wasn't well versed in prioritizing customer safety, and instead so dismissive about it, is actually unthinkable as well.I'd think the last thing management would want is to have any more innocent lives or public scandal tied to company irresponsibili
Atmosphere: 4
Food: 3
Service: 1
Sofia Freile
I would give them 0 stars if available. They cannot get an order right. Be very CAREFUL checking your order on the window because you're in for disappointment when you get home. Chicken salad with no chicken, Bread bowl where they forgot to pack the soup. This is on the expensive side for fast food, the service is the worst and the food is whatever the few times they get the order right. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Carolina Ospina Grisales
Is a place that makes you feel at home. Their food is delicious, well presented; the place is clean and the perfect spot to work, study or simply be with your friends.
Atmosphere: 5
Food: 5
Service: 5
Mr. G.
Music too loud for work, much less to enjoy one's food. Asked an employee if music may be lowered, she checked with manager who said no.
Atmosphere: 1
Food: 2
Service: 2
BobaRoach 13
More Panera breads should drive throughs. Quality food for the same price as these fast food joints. Panera is the way to go
Atmosphere: 5
Food: 5
Service: 5
Jose Nanin
Excellent
Atmosphere: 5
Food: 5
Service: 5
MARTA ALVAREZ R
We ate well and at a good
Atmosphere: 4
Food: 5
Service: 4
Shane Foo
Outlets do not
Atmosphere: 1
Food: 5
Service: 4
Armando Menendez
Food is always
Atmosphere: 4
Food: 5
Service: 5
Christa Brooks Cooking My Sass Off
The grilled cheese sandwich ? ? & the tomatoe soup is delicious ..
There is very bad administration, I am a regular customer there, and on several occasions it arrives and the bread is gone, how is it possible that at 10 in the morning they no longer have it and that has already become common, and the managers do not listen to the complaints They tell you that they can't do anything and the preparation staff starts talking while you wait for long periods of time.
Deborath Santana
Love that it’s a drive thru. With kids, it’s just easier for me to do it this way.
Atmosphere: 5
Food: 5
Service: 5
Rose-Philippe Coriolan
Always love the
Atmosphere: 5
Food: 5
Service: 5
Redhawk
Wanted to say hank you to the Panera Team. Especially the Catering Department. Everything was on point. Our cooperate breakfast went off without any problems. Thank you for the great food, service, delivery and setup. You guys rock!
Food: 5
Service: 5
Fernando Perez
This panera might be the SLOWEST one I have ever been.. 25 mins in the car waiting for my 3 dollar
RIP to Dennis Brown, 46, and Sarah Katz, 21. (Pictured) ??? Prayers for their loved ones.I'm actually still at this location enjoying myself. There was a time when I let the behavior of staff turn me off from my favorite restaurants/establishments.Not any more. Now I realize that's just ruining my own joy. So, especially with the utilization of reviews, I decided that wasn't the best way to handle it.I enjoy Panera. and staff with bad CS, attitudes, and/or habits won't ruin that for me.Which brings me here today. I stepped into this particular location that I recently found and have come to enjoy. Going to the men's room, I immediately noticed the floor was very wet. Almost soaked. I actually looked back because I thought I was in such a rush that I missed the "Wet Floor" sign. I thought I was tripping because what establishment in 2024 is going to have that much water on their floor with no warnings posted?That's Liability 101. I eventually politely informed a team member that the floor was soaked, a wet floor sign was right there, and that they may want to consider using it since it would be very unfortunate if someone got hurt. (It was the little girl in the picture.)Minutes later, after she looked at me like I wasn't there, the shift manager walked out of the bathroom, and I politely told him the same thing and that his employee didnt seem to give a damn. Emphasis on the wet floor sign literally being inches from us and no need for anyone to get hurt.He looked at me like he was lost and said, "Ok."I went on to use the restroom. (Only one is working, and he was in it) While inside, I told myself I'm going to record my walk out, and if there's still no wet floor sign, I'm leaving this review.That's how we got here. Panera Bread is frequented by various classes of people. Including many elderly people who aren't as stable as they once were. The utter lack of concern, not only the little girl but also the team leader, had for the safety of their/Panera's patrons actually infuriates me. Someone could seriously have gotten hurt. This is customer service 101. Not even customer service alone, but also a frontline company defense against liability. Especially unnecessary liability.I'll be back later to edit this with the shift leaders name, Lord willing, but I hope whoever reads this acknowledges that this behavior and inaction is unspeakably unacceptable. I hope a proper course of corrective action is taken to address what clearly is some foundational misunderstandings about standards & best practices in the service industry.Because trust, me leaving this review is a hell of a lot better than one of your customers getting seriously hurt. Or one of your customers even pretending to and tying you up in settlement driven litigation. When any of your 2 informed employees could have simply grabbed the sign (the one they instead used to stop your patrons from using the trash bin) and placed it on the floor as a warning for the paying patrons who keep them employed.The video would only post 30 seconds. It's a little over 1 minute. I'll be uploading that on my socials, Lord willing. You can clearly see the details of what I mentioned in the media.This isn't going to ruin my experience or my love for Panera. I'm a lifer. Hopefully, this will be addressed properly. Also, it would be great if the outside chairs didn't rock. Maybe someone could check the legs one day.Great location. Great atmosphere. And until today, every employee has been exceptionally kind, polite, and memorable. Even the shift leader previously.The "2" rating is because with the 2 national tragedies Panera has been recently involved in, the idea that any team member at any location wasn't well versed in prioritizing customer safety, and instead so dismissive about it, is actually unthinkable as well.I'd think the last thing management would want is to have any more innocent lives or public scandal tied to company irresponsibili
Atmosphere: 4
Food: 3
Service: 1
I would give them 0 stars if available. They cannot get an order right. Be very CAREFUL checking your order on the window because you're in for disappointment when you get home. Chicken salad with no chicken, Bread bowl where they forgot to pack the soup. This is on the expensive side for fast food, the service is the worst and the food is whatever the few times they get the order right. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Is a place that makes you feel at home. Their food is delicious, well presented; the place is clean and the perfect spot to work, study or simply be with your friends.
Atmosphere: 5
Food: 5
Service: 5
Music too loud for work, much less to enjoy one's food. Asked an employee if music may be lowered, she checked with manager who said no.
Atmosphere: 1
Food: 2
Service: 2
More Panera breads should drive throughs. Quality food for the same price as these fast food joints. Panera is the way to go
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
We ate well and at a good
Atmosphere: 4
Food: 5
Service: 4
Outlets do not
Atmosphere: 1
Food: 5
Service: 4
Food is always
Atmosphere: 4
Food: 5
Service: 5
The grilled cheese sandwich ? ? & the tomatoe soup is delicious ..
Restaurantji Recommends
There is very bad administration, I am a regular customer there, and on several occasions it arrives and the bread is gone, how is it possible that at 10 in the morning they no longer have it and that has already become common, and the managers do not listen to the complaints They tell you that they can't do anything and the preparation staff starts talking while you wait for long periods of time.
Love that it’s a drive thru. With kids, it’s just easier for me to do it this way.
Atmosphere: 5
Food: 5
Service: 5
Always love the
Atmosphere: 5
Food: 5
Service: 5
Wanted to say hank you to the Panera Team. Especially the Catering Department. Everything was on point. Our cooperate breakfast went off without any problems. Thank you for the great food, service, delivery and setup. You guys rock!
Food: 5
Service: 5
This panera might be the SLOWEST one I have ever been.. 25 mins in the car waiting for my 3 dollar
Atmosphere: 1
Food: 5
Service: 1