I visited Burger King Store #6648 on Brent Lane around 1:00 AM on 12/4/25 and didn’t receive my food until 1:50 AM. It took about 20 minutes just for the cashier to come to the mic. When he finally did, he told me the drink machine had been down for months, so I substituted the drink with no issue.
When I got to the window, he told me to pull around and wait. I simply asked how long the wait would be, since I was on my lunch break. He immediately got frustrated and repeated, “Ma’am, it’s only two of us. I don’t know,” even after I asked if he could at least give me an estimate. He eventually said he would bring it out in 20 minutes.
Twenty minutes later, the cook brought out my order — not the cashier — and the tater tots were missing. The burger itself was made correctly and tasted good, but the sides were wrong. When I told the cook, he snatched the bag and asked what I wanted, then disappeared for another 10 minutes. The cashier finally came out with a heavy bag containing a whole extra burger and fries, not the items I was missing. I had to explain again that I just needed the tater tots and my pie.
At that point, the cashier became loud, defensive, and dismissive, using hand gestures, raising his voice, and repeatedly telling me “bye ma’am” as if I was the problem. I remained calm the entire time and even told him I understood they were busy — I’ve worked fast food before. I didn’t mind waiting for quality food, but the attitude and lack of basic respect were unnecessary.
On top of everything, I received no receipt and no napkins.
Overall: Poor customer service, unprofessional attitude, and unnecessary hostility, especially when I was patient the whole time. The food was fine, but the experience was not. This location could really benefit from some customer-service training and a bit more grace toward customers
Atmosphere: 1
Food: 4
Service: 1
A Google User
I love it)!
Atmosphere: 5
Food: 5
Service: 5
Kevin Bell
Came through drive through, ordered Bacon King, Whopper with pickle or onion, and 2 crispy chicken sandwiches no lettuce, got all the way home and had 2 bacon burgers with some kind of onion stuff on it instead of my chicken sandwiches. Called the store about it, they wanted me to drive back and bring the food to remake my order correctly. Im not driving back 30 min, thats why i called. Just sad that you cant understand how you get back burger with onion, from crispy chicken sandwich. Horrendous service, and no customer support.
Atmosphere: 2
Food: 1
Service: 1
Jackson Ebert
Drive thru order, fresh and hot, fast and friendly! Drive thru lady was very polite and friendly, this is two visits by the way. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Reviewshonest
The fries were redropped and burger was microwaved. Old food...management lazy she was standing near
Yanna Slim
Terrible attitudes. Had to come back thru drive thru 3 times broken foot, for sauce and correct meal... they brought me out the wrong thing then told me go back thru drive thru for it so they didnt have to walk me my food back... what a waste
Rena Herbert
It was hot inside it was like we were sitting outside air conditioning wasn't working properly
Atmosphere: 1
Food: 3
Service: 3
Franklin Bryan
Very kind, nice until you ask for a condiment. I think they take it out of their paycheck? I've been told only ketchup or bbq if you have a side and only one sauce per side. Very stingy. Ruins the experience. Corporate bs or franchisee drama???
Atmosphere: 4
Food: 5
Service: 1
Holly C
Vegans please avoid this location. If you are trying to order an Impossible Whopper (without mayo) they will find a way to mess up your order. Or they might even give you a meat burger. The customer service skills are lacking. Seriously, other locations can do better.
I only eat at this location. Best in town hands down. Food equality always and I mean always amazing. Dru thru runs with perfection 👌 with little wait time. Now offering 24hr dru thru......whom ever running this Joint doing it!
Atmosphere: 5
Food: 5
Service: 5
Milton Shephard
The drive-through host admitting me stated that she wasn’t paying attention and I had to give my order twice. Received my food and everything was wrong, they claim to have redone it and made it fresh, but it was as cold as ice as if it were sitting out all day. Definitely would not recommend this establishment.
Atmosphere: 1
Food: 1
Service: 1
R Graham
Couldn't order online for some reason.
Atmosphere: 1
Food: 1
Service: 1
L Williams
I just don't like Burger King
Atmosphere: 3
Food: 2
Service: 3
Eldren Burns
I eat here on occasion for lunch and I swear they have been awesome for the last few years! Can't speak for any other shits but the day shift is on point always!
I visited Burger King Store #6648 on Brent Lane around 1:00 AM on 12/4/25 and didn’t receive my food until 1:50 AM. It took about 20 minutes just for the cashier to come to the mic. When he finally did, he told me the drink machine had been down for months, so I substituted the drink with no issue.
When I got to the window, he told me to pull around and wait. I simply asked how long the wait would be, since I was on my lunch break. He immediately got frustrated and repeated, “Ma’am, it’s only two of us. I don’t know,” even after I asked if he could at least give me an estimate. He eventually said he would bring it out in 20 minutes.
Twenty minutes later, the cook brought out my order — not the cashier — and the tater tots were missing. The burger itself was made correctly and tasted good, but the sides were wrong. When I told the cook, he snatched the bag and asked what I wanted, then disappeared for another 10 minutes. The cashier finally came out with a heavy bag containing a whole extra burger and fries, not the items I was missing. I had to explain again that I just needed the tater tots and my pie.
At that point, the cashier became loud, defensive, and dismissive, using hand gestures, raising his voice, and repeatedly telling me “bye ma’am” as if I was the problem. I remained calm the entire time and even told him I understood they were busy — I’ve worked fast food before. I didn’t mind waiting for quality food, but the attitude and lack of basic respect were unnecessary.
On top of everything, I received no receipt and no napkins.
Overall: Poor customer service, unprofessional attitude, and unnecessary hostility, especially when I was patient the whole time. The food was fine, but the experience was not. This location could really benefit from some customer-service training and a bit more grace toward customers
Atmosphere: 1
Food: 4
Service: 1
I love it)!
Atmosphere: 5
Food: 5
Service: 5
Came through drive through, ordered Bacon King, Whopper with pickle or onion, and 2 crispy chicken sandwiches no lettuce, got all the way home and had 2 bacon burgers with some kind of onion stuff on it instead of my chicken sandwiches. Called the store about it, they wanted me to drive back and bring the food to remake my order correctly. Im not driving back 30 min, thats why i called. Just sad that you cant understand how you get back burger with onion, from crispy chicken sandwich. Horrendous service, and no customer support.
Atmosphere: 2
Food: 1
Service: 1
Drive thru order, fresh and hot, fast and friendly! Drive thru lady was very polite and friendly, this is two visits by the way. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
The fries were redropped and burger was microwaved. Old food...management lazy she was standing near
Terrible attitudes. Had to come back thru drive thru 3 times broken foot, for sauce and correct meal... they brought me out the wrong thing then told me go back thru drive thru for it so they didnt have to walk me my food back... what a waste
It was hot inside it was like we were sitting outside air conditioning wasn't working properly
Atmosphere: 1
Food: 3
Service: 3
Very kind, nice until you ask for a condiment. I think they take it out of their paycheck? I've been told only ketchup or bbq if you have a side and only one sauce per side. Very stingy. Ruins the experience. Corporate bs or franchisee drama???
Atmosphere: 4
Food: 5
Service: 1
Vegans please avoid this location. If you are trying to order an Impossible Whopper (without mayo) they will find a way to mess up your order. Or they might even give you a meat burger. The customer service skills are lacking. Seriously, other locations can do better.
Atmosphere: 2
Food: 1
Service: 2
Did drive up, had to wait to fix a special order.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Whopper Patty
Restaurantji Recommends
I only eat at this location. Best in town hands down. Food equality always and I mean always amazing. Dru thru runs with perfection 👌 with little wait time. Now offering 24hr dru thru......whom ever running this Joint doing it!
Atmosphere: 5
Food: 5
Service: 5
The drive-through host admitting me stated that she wasn’t paying attention and I had to give my order twice. Received my food and everything was wrong, they claim to have redone it and made it fresh, but it was as cold as ice as if it were sitting out all day. Definitely would not recommend this establishment.
Atmosphere: 1
Food: 1
Service: 1
Couldn't order online for some reason.
Atmosphere: 1
Food: 1
Service: 1
I just don't like Burger King
Atmosphere: 3
Food: 2
Service: 3
I eat here on occasion for lunch and I swear they have been awesome for the last few years! Can't speak for any other shits but the day shift is on point always!
Atmosphere: 5
Food: 5
Service: 5
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