Five Guys
450 E 9 Mile Rd, Pensacola
(850) 202-9813
Recent Reviews
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The way burgers should taste!
A+++++++
Atmosphere: 5
Food: 5
Service: 5
We had a pickup order tonight and the two guys there were awesome. They were super friendly and our order was perfect. The restraunt seemed clean also.
Atmosphere: 5
Food: 5
Service: 5
You can tell the team works together well, the orders were being called as fast as they were being placed. The store was clean and efficient. Couldn’t have wanted more, the burgers were great!
Atmosphere: 5
Food: 5
Service: 5
Honestly, the worst thing about this place is they give you like 5 lb of fries. How am I supposed to deal with that? I can't just throw them away. I have to eat them and that's that's going to be about 4,000 calories.
Atmosphere: 3
Food: 5
Service: 5
Food was great! Employees were very helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
11/7/2025
4pm
Manager on Duty James
This Five Guys was the cleanest and friendliest establishment I have been to in a while. When I came in I was the only customer at the time and the manager on duty in another employee was making small talk. They quickly acknowledged acknowledge me. I ordered a cheeseburger with barbecue sauce small fry small drink. Everything was tasty, hot and fresh. I sat in the restaurant while sitting I observed at least 10 customers come in after me all greeted with the same friendliness, enthusiasm, and professionalism. Every employee that was on duty was working and not standing around even though at the time I first came in they were not busy. There was someone taking out the trash, there was someone wiping things down, there was someone prepping, and the manager on duty who was also the cook was in the back prepping fries. Well Done To This Crew on this day at Five Guys Burgers!
Atmosphere: 5
Food: 5
Service: 5
Good food but pricey for a hamburger joint. I’m a big guy with a healthy appetite. The regular hamburger was a bit much. I typically go with the “little hamburger “ and my wife and I get the medium fries to share. The restaurant was clean, the service was great, and the complimentary peanuts helped offset the price imo.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Hamburger
Great people
Atmosphere: 5
Food: 5
Service: 5
Not so good stuff's overcooked
Atmosphere: 2
Food: 2
Service: 1
James is always wonderful professional an nice this guy takes his job seriously way to go James keep being AWASOME
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cajun fries and a bacon burger are the best! We share a meal and get full!!
Atmosphere: 5
Food: 5
Service: 5
Oh my god, the Five Guys manager was soooo sweet! My mobile order was messed up and was supposed to be paid for, so I went to check it first to make sure my name was on the order to go. Unfortunately, it wasn't. So the manager was double-checking to call another Five Guys to see if I had ordered from the wrong location. That way i don’t have to back to forth to another location. Somehow, there wasn't one. So I decided to order again in person and the manager decided to discount the entire price. I was shocked and felt blessed! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Went to this location for the first time. The cashier was friendly. The music was too loud and I could not hear them calling out the order numbers. We decided to take the food home to eat because the music was too loud. Starting to eat my burger, I had a hair in it. I did not notice it until it was in my mouth. The only reason the service was a 4-star is because of the cashier. We will never eat in this location again.
Atmosphere: 1
Food: 1
Service: 4
Great food, burgers has such a good flavor and the fries were good too. Staff was very straight forwards and busy.
I could say the milkshake was okay still tasty.
Atmosphere: 4
Food: 5
Service: 4
This location is always clean, the food is so fresh and yummy, and the staff is always so kind :-) love this place and the people who work there make me come back
Atmosphere: 5
Food: 5
Service: 5
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