The problem with McDonalds automating ordering is they miss opportunities to upsell, and truly make guest happy. Went here for breakfast and the system would not let me upgrade my drink to a large tea instead of a small. Then when the food came out I asked for a single sweet and sour sauce and was told “they charge for that”… ok I’ll pay for it how much is it? And was told I have to use the automated system. (For a .25-.50 cent item? Really?) I went to get a refill of my tea since I could only order a small and was told I had to order a whole new tea through the system. Sad. And now I remember why I haven’t been to a McDonalds in years. And won’t again for many more
Atmosphere: 1
Food: 3
Service: 1
Joe Key
Had a great breakfast, but dang it's getting expensive!
Atmosphere: 5
Food: 5
Service: 5
Zack Daniels
Employees look miserable and sagg their pants and wear goodies. The tables were all dirty while the cleaning emp outside cleaning lazy walk crazy he was more focused cleaning outside then in. The manager was like a masculine female with the same attitude face not managing her employees and the cashier had no knowledge of how to operate the app from Macdonald. This brand is a huge disappointment.
Atmosphere: 1
Food: 5
Service: 1
Rob Dean
Best drive thru experience EVER! Jaclyne (Jacleen) is the most polite, professional, efficient, sweetest and cutest drive thru girl in the history of drive thru girls ? This is officially my primary, weekend McDonald's location forever. (Forgive me if I misspelled her name)Thank you ?
Atmosphere: 5
Food: 4
Service: 5
Johnny Mitchell
The restaurant really could have been in better shape. The tables were dirty. The floors were messy. My order didn't come out right. The staff really couldn't care any less about anything. Skip coming here and find somewhere else to go.
Atmosphere: 3
Food: 3
Service: 1
Stephen Gray
Was absolutely Cold in the dining area, as if the air conditioning was set to Freezer mode.
Atmosphere: 1
Food: 3
Service: 1
Thomas Lindsey
Almost $5.00 for three pancakes. Thats outrageous. Cost maybe .35 cents. Profit is not a dirty word but stock holders from MCDONALD'S will learn the hard way, I believe. A company that disrespects its customers will soon suffer fewer customers.
Atmosphere: 5
Food: 5
Service: 5
john swindon
Fast, hot and tasty. Ten minutes in line at 0930.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Mcchicken, Hamburger, Chicken Mcnuggets
Carmen Robinson
It’s early in the morning. I was expecting to be greeted rudely. I’ve been to McDonald’s everywhere in the Pensacola area, and in different cities/states. They’re always the same. Rude people. Especially in the morning.But the customer service was so so nice I really had to come leave a review. They made my frappe PERFECT. It’s not the same everywhere. They really filled my cup up and made it like the photo that is advertised. I got confused when ordering and I switched it, the girl taking my order was so so nice. When I went through the window she was even nicer! The guys making my order were very kind as well. Both of them said good morning, and talked to me a bit while they prepared my frappe. The McGriddle was good as well and also looked like the photo advertised. Overall, I am so so happy. If all McDonald’s had employees like these employees I think the atmosphere would be awesome. Thank you guys, for the food and excellent service. (Photo attached to show I went and if management sees this they can pinpoint who worked this day.) my greedy self ate all my food ASAP.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast Plate
B Haynes
The sweetest drive through young lady. It was so nice to be spoken to pleasantly and not made to feel like I was an interruption to her day. Doesn't happen often anymore.
We went through and asked for a number 5, she didn't hear us, so we repeated a 10 piece nugget meal. When we went to pay she was taking another order, so we pulled forward to get our order. We realized it wasn't a meal, and when we asked if she could correct it by adding fries and a drink, she was EXTREMELY rude and said she wasn't the one who took our order, and if we wanted our order corrected, we had to go back through the drive thru. We left to go to another McDonald's and will absolutely never return to that location.
Atmosphere: 1
Food: 1
Service: 1
Michael Smith
App ordering, food wasn’t ready, yet food was cold when brought to me, bunch of unsupervised teenagers playing within the business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
Rahiem Thomas
NEVER RECEIVED MY ORDER!! The lady with the purple hair (I’m assuming your manager) said she could not give me a refund right now after waiting on my order for over 15 minutes. I was unable to receive my refund. I was Running late for work and had to leave without getting my refund.Her professionalism was subpar. I placed my order as a curbside order.After waiting over 10 minutes, I came inside. Before I could attract her attention, she mentioned to her coworkers that she is not coming outside to give out any food. ?I looked on the screen and my order number 1919 was not there. So thats when I inquired about the status of my order. 10 dollars and 41 cents ordered at 7:31pm 12/24/2023. Very very displeased with your customer service. 1500 Airport Boulevard Pensacola Florida location
Atmosphere: 1
Service: 1
AIM_ZaP
Used the restroom. Worker comes out of the stall and it already stank. Continued to leave stall without washing hands. Absolutely
The problem with McDonalds automating ordering is they miss opportunities to upsell, and truly make guest happy. Went here for breakfast and the system would not let me upgrade my drink to a large tea instead of a small. Then when the food came out I asked for a single sweet and sour sauce and was told “they charge for that”… ok I’ll pay for it how much is it? And was told I have to use the automated system. (For a .25-.50 cent item? Really?) I went to get a refill of my tea since I could only order a small and was told I had to order a whole new tea through the system. Sad. And now I remember why I haven’t been to a McDonalds in years. And won’t again for many more
Atmosphere: 1
Food: 3
Service: 1
Had a great breakfast, but dang it's getting expensive!
Atmosphere: 5
Food: 5
Service: 5
Employees look miserable and sagg their pants and wear goodies. The tables were all dirty while the cleaning emp outside cleaning lazy walk crazy he was more focused cleaning outside then in. The manager was like a masculine female with the same attitude face not managing her employees and the cashier had no knowledge of how to operate the app from Macdonald. This brand is a huge disappointment.
Atmosphere: 1
Food: 5
Service: 1
Best drive thru experience EVER! Jaclyne (Jacleen) is the most polite, professional, efficient, sweetest and cutest drive thru girl in the history of drive thru girls ? This is officially my primary, weekend McDonald's location forever. (Forgive me if I misspelled her name)Thank you ?
Atmosphere: 5
Food: 4
Service: 5
The restaurant really could have been in better shape. The tables were dirty. The floors were messy. My order didn't come out right. The staff really couldn't care any less about anything. Skip coming here and find somewhere else to go.
Atmosphere: 3
Food: 3
Service: 1
Was absolutely Cold in the dining area, as if the air conditioning was set to Freezer mode.
Atmosphere: 1
Food: 3
Service: 1
Almost $5.00 for three pancakes. Thats outrageous. Cost maybe .35 cents. Profit is not a dirty word but stock holders from MCDONALD'S will learn the hard way, I believe. A company that disrespects its customers will soon suffer fewer customers.
Atmosphere: 5
Food: 5
Service: 5
Fast, hot and tasty. Ten minutes in line at 0930.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Mcchicken, Hamburger, Chicken Mcnuggets
It’s early in the morning. I was expecting to be greeted rudely. I’ve been to McDonald’s everywhere in the Pensacola area, and in different cities/states. They’re always the same. Rude people. Especially in the morning.But the customer service was so so nice I really had to come leave a review. They made my frappe PERFECT. It’s not the same everywhere. They really filled my cup up and made it like the photo that is advertised. I got confused when ordering and I switched it, the girl taking my order was so so nice. When I went through the window she was even nicer! The guys making my order were very kind as well. Both of them said good morning, and talked to me a bit while they prepared my frappe. The McGriddle was good as well and also looked like the photo advertised. Overall, I am so so happy. If all McDonald’s had employees like these employees I think the atmosphere would be awesome. Thank you guys, for the food and excellent service. (Photo attached to show I went and if management sees this they can pinpoint who worked this day.) my greedy self ate all my food ASAP.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast Plate
The sweetest drive through young lady. It was so nice to be spoken to pleasantly and not made to feel like I was an interruption to her day. Doesn't happen often anymore.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was fresh and hot.
Food: 5
Service: 5
Recommended dishes: Happy Meal, 1 4 Pounder
We went through and asked for a number 5, she didn't hear us, so we repeated a 10 piece nugget meal. When we went to pay she was taking another order, so we pulled forward to get our order. We realized it wasn't a meal, and when we asked if she could correct it by adding fries and a drink, she was EXTREMELY rude and said she wasn't the one who took our order, and if we wanted our order corrected, we had to go back through the drive thru. We left to go to another McDonald's and will absolutely never return to that location.
Atmosphere: 1
Food: 1
Service: 1
App ordering, food wasn’t ready, yet food was cold when brought to me, bunch of unsupervised teenagers playing within the business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
NEVER RECEIVED MY ORDER!! The lady with the purple hair (I’m assuming your manager) said she could not give me a refund right now after waiting on my order for over 15 minutes. I was unable to receive my refund. I was Running late for work and had to leave without getting my refund.Her professionalism was subpar. I placed my order as a curbside order.After waiting over 10 minutes, I came inside. Before I could attract her attention, she mentioned to her coworkers that she is not coming outside to give out any food. ?I looked on the screen and my order number 1919 was not there. So thats when I inquired about the status of my order. 10 dollars and 41 cents ordered at 7:31pm 12/24/2023. Very very displeased with your customer service. 1500 Airport Boulevard Pensacola Florida location
Atmosphere: 1
Service: 1
Used the restroom. Worker comes out of the stall and it already stank. Continued to leave stall without washing hands. Absolutely
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cheeseburger