“$20 for burgers and fries.. smhh.. I swear I love the food but imma go broke with these prices. ALSO, horrible manager... little guy running around.. far from professional.. doesn't answer when asking questions, and I've caught him disconnecting the phones so they don't take call-ins. Hope his boss sees this.“
“Always a great experience when I come here. Love the food and service plus atmosphere. Had the Strawberry, Banana and Mango smoothie with coconut water which was soo delicious. I ordered a steak bowl with guacamole which elevated my dish even higher in addition to pinto beans, spinach, corn, pico and the mixed 3 sauce inside the bowl and on the side. So good and can’t wait to come back!“
“We just had a great experience at this Subway provided by Malik. Malik immediately greeted us when we walked which made us feel welcomed. While building our subs, he made pleasant jokes and made it a joyful experience. Thank you for going above and beyond for our order, Malik!“
“Ordered Jersey Mike's for dinner. I got the turkey and provolone sub in a tub with all of the fix ins. I was pleasantly surprised to see that you still get a great amount of cheese/meat with the sub in a tub. Overall I'll definitely be ordering this again!“
“Our family eats at this location often. It is the best one in the Miami area as far as I can tell. The customer service here is almost always top notch. The food never disappoints and they don't burn the skins to a charcoal (like some other locations do). The employees are helpful, nice and eager to please. The staff here do a remarkably well job at making certain your order is perfectly accurate. Just wish this place was closer to where we live. Overall, this Pollo Tropical is a very fine example of just how a fast food restaurant is supposed to operate! The managers there should be real proud.“
“The food is pretty consistent and tastes fresh. The service is good and the staff is willing to help you if you have an issue or need extra utensils or sauce. The overall atmosphere is that it's family friendly and great for a lunch break.“
“Looks like the store has a new guy in charge, because he doesn’t play an any games. The way he was given directions to the staff, I been coming here for the last year, and I never be in and out like that. I see lots of new faces and they are more friendly. I hope you keep this guy here.“
“I've been a couple of times to this location during lunch break, and they are always fairly fast. The flavors are good, and the money to portion size is worth it. They have definitely up-ed their game this last year with better employees. Each time, they have been smiley and engaging, which is great! The ambiance is good for groups as always. This location, in particular, attracts quite a bit of youth.“
“I'm glad somebody was listening at management.I've started coming back here since mid to late 2023 and the Staff is now quite friendly and very attentive. Food comes out accurate and hot, big change from what it was. Thank you for listening McDonald's.“
“Keidy is super friendly, always providing great customer service. Knows her money very well and it’s always able to provide options to the customers when in doubt of what to eat. I love coming here because of the ambience and the amazing food not to mention it’s super healthy. I highly recommend this place to anybody.“