Great service, good product. Very pricey now. The bill waa high for four people.
Atmosphere: 4
Food: 5
Service: 4
Brendy Munoz
I was very disappointed with my service. The girl who took my order made me feel very rushed and I felt like she was just trying to get me out of there. On top of that she over filled my cup and had ice cream falling out on the sides just making everything messy and sticky. I think her name was Bransia? I was disappointed because I usually get a very warm and cool vibe from this staff, I don’t know if she’s new but this is very poor service from cold stone??
Atmosphere: 1
Food: 1
Service: 1
Katy Foroud
This Cold Stone is situated in the Cleary plaza on Nob Hill, which is also home to Winn Dixie. Although I don't visit often, I was thrilled to discover Silk chocolate almond milk as a new alternative and to take advantage of their summer promotion.
Atmosphere: 5
Food: 5
Service: 5
Henry Weissman
No sense of urgency. Leave advertisements up but don’t actually have advertised items. Little interaction from staff other than what do you want and this is what you owe. Not worth the exorbitant price.
Atmosphere: 1
Food: 4
Service: 1
Kim N Smith
Today again there was a problem and every time I go something always goes wrong. I ordered first and my ice cream was fine and then my husband ordered and his ice cream was all melted and the lid was not placed on correctly so the ice cream was all over the place. We will not be coming back to this store.
Atmosphere: 1
Food: 1
Service: 1
Gareth G
Really good cold stone! Employees were busting their butts, and dishin out the cream. My family and I had a good time here, thanks cold stone :)
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ice Cream Cupcake Variety 6-Pack - Ready for Pick-Up Now, Cookie Dough Delirium - Ready Now, Cereal, Mix & Go Create Your Own Creation, Midnight Delight - Ready for Pick Up Now, Tall Dark & Delicious - Ready for Pick Up Now, Chocolate Devotion, Apple Pie a La Cold Stone, Peeps, Mint Mint Chocolate Chocolate Chip, Founder's Favorite, Cake Batter Confetti - Ready for Pick Up Now, Reese's Peanut Butter Ice Cream Cup 6-Pack - Ready for Pick Up Now, Chocolate Chip, Cheesecake Fantasy, Birthday Cake Remix, Midnight Delight, Cookies & Creamery, Cookies & Creamery - Ready Now
Serge Wong
It's cold stone what else needs to be said? Today 12/27/23 the staff was nice and friendly.
Atmosphere: 4
Food: 5
Service: 5
Nariyah Arneus
Love this ice cream place so
Atmosphere: 5
Food: 5
Service: 5
Christina Arico
The milkshakes are consistently excellent. The service is always fast and friendly. I appreciate the location being open late.
Atmosphere: 5
Food: 5
Service: 5
Al Montag
I came in a few days ago to get ice cream and it was creamy and delicious. Isabella was great and patient!
Tighten up your online orders guys. I paid $13 for a $4 ice cream. Attention to detail?
Anya W.
Do not order pick up from this location on weekends! Totally understaffed. On several occasions we have ordered online and have come at or after the pick up time only to wait an additional 20-30 minutes at the shop. Not only is the wait time crazy, the staff completely ignores the customers who are waiting for pick up. Avoid at all costs.
Kibel Muñoz
Very bad service, too much waiting time, I usually go at night and the employees are always talking to each other and talking through their airpotsand you ask someone for something and they send someone else to do it for them, they should improve their service…
B D
This whole message is for miss sunshine Anaya! She was so intuitive and kind to me. She was so patient with me, she didn’t make me feel guilty for wanting a flavor that wasn’t out with the other ice creams. She was so incredibly sweet and everyone should take notes on her customer service skills because this girl gets it!
Great service, good product. Very pricey now. The bill waa high for four people.
Atmosphere: 4
Food: 5
Service: 4
I was very disappointed with my service. The girl who took my order made me feel very rushed and I felt like she was just trying to get me out of there. On top of that she over filled my cup and had ice cream falling out on the sides just making everything messy and sticky. I think her name was Bransia? I was disappointed because I usually get a very warm and cool vibe from this staff, I don’t know if she’s new but this is very poor service from cold stone??
Atmosphere: 1
Food: 1
Service: 1
This Cold Stone is situated in the Cleary plaza on Nob Hill, which is also home to Winn Dixie. Although I don't visit often, I was thrilled to discover Silk chocolate almond milk as a new alternative and to take advantage of their summer promotion.
Atmosphere: 5
Food: 5
Service: 5
No sense of urgency. Leave advertisements up but don’t actually have advertised items. Little interaction from staff other than what do you want and this is what you owe. Not worth the exorbitant price.
Atmosphere: 1
Food: 4
Service: 1
Today again there was a problem and every time I go something always goes wrong. I ordered first and my ice cream was fine and then my husband ordered and his ice cream was all melted and the lid was not placed on correctly so the ice cream was all over the place. We will not be coming back to this store.
Atmosphere: 1
Food: 1
Service: 1
Really good cold stone! Employees were busting their butts, and dishin out the cream. My family and I had a good time here, thanks cold stone :)
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ice Cream Cupcake Variety 6-Pack - Ready for Pick-Up Now, Cookie Dough Delirium - Ready Now, Cereal, Mix & Go Create Your Own Creation, Midnight Delight - Ready for Pick Up Now, Tall Dark & Delicious - Ready for Pick Up Now, Chocolate Devotion, Apple Pie a La Cold Stone, Peeps, Mint Mint Chocolate Chocolate Chip, Founder's Favorite, Cake Batter Confetti - Ready for Pick Up Now, Reese's Peanut Butter Ice Cream Cup 6-Pack - Ready for Pick Up Now, Chocolate Chip, Cheesecake Fantasy, Birthday Cake Remix, Midnight Delight, Cookies & Creamery, Cookies & Creamery - Ready Now
It's cold stone what else needs to be said? Today 12/27/23 the staff was nice and friendly.
Atmosphere: 4
Food: 5
Service: 5
Love this ice cream place so
Atmosphere: 5
Food: 5
Service: 5
The milkshakes are consistently excellent. The service is always fast and friendly. I appreciate the location being open late.
Atmosphere: 5
Food: 5
Service: 5
I came in a few days ago to get ice cream and it was creamy and delicious. Isabella was great and patient!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Teddy had great customer service. She is amazing.
Atmosphere: 5
Food: 5
Service: 5
Tighten up your online orders guys. I paid $13 for a $4 ice cream. Attention to detail?
Do not order pick up from this location on weekends! Totally understaffed. On several occasions we have ordered online and have come at or after the pick up time only to wait an additional 20-30 minutes at the shop. Not only is the wait time crazy, the staff completely ignores the customers who are waiting for pick up. Avoid at all costs.
Very bad service, too much waiting time, I usually go at night and the employees are always talking to each other and talking through their airpotsand you ask someone for something and they send someone else to do it for them, they should improve their service…
This whole message is for miss sunshine Anaya! She was so intuitive and kind to me. She was so patient with me, she didn’t make me feel guilty for wanting a flavor that wasn’t out with the other ice creams. She was so incredibly sweet and everyone should take notes on her customer service skills because this girl gets it!