Good customer service. food was tasty and I didn't have to wait long to get served. I love the location I visited off university and Broward. I love the garlic sauce it's my favorite for me I consider polo Tropical to be a good place to eat not too expensive. and they don't served you all that greasy food that you would most time find at most fast food locations I love the Cesar Salad. Place is clean so next time you're in the neighborhood drop on by and experience it.
Atmosphere: 5
Food: 5
Service: 5
Russell Harding
Always fresh and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Cordova
Food is good places clean. My only problem is almost every time that I go to this location they never have the chimichurri in stock.
Atmosphere: 3
Food: 4
Service: 3
Shereece Fleming-Freeman
Play Secur out for whole chicken received on dark meat. Called to get my order redone. Their customer service is awful. You get the same lines telling you supervisors are in a meeting. They return your call as soon as possible. But at the time, the young man told me they could not correct my order never going back.
Atmosphere: 2
Food: 2
Service: 2
Camilo Rozas
Terrible service. They open late and don't want to take orders.
Atmosphere: 1
Food: 1
Service: 1
Harold Ordóñez
I like.so much
Roneesha Chessler
It was a bit busy but the manager Travis really handled the crowd amazingly. Would definitely visit again. Travis costumer service was phenomenal and I really enjoy how personable patient he is.
Atmosphere: 5
Food: 5
Service: 5
MARIA INFANTE
I didn't know Pollo Tropical STOPPED SEASONING THEIR CHICKEN! The family meal chicken tasted like NOTHING! I had to season it to eat it. I got yellow rice & veggie & the same thing..TASTELESS & dry😠I Will never go to this Pollo again
Atmosphere: 1
Food: 1
Service: 2
Destiny Valentine
Travis and his team are an astute group of professionals. He pulled together a last minute catering order and delivered great quality and service. Great attitude under pressure.
Atmosphere: 5
Food: 5
Service: 5
Glenda Florez
1/4 chicken dark with rice, beans, yucca ans cheesy yucca! Yummy! The chicken here is moist. The service staff was friendly. Lots of chairs and seating space. Highly recommend!
It was a great experience coming to the store every time I do make an order at the store either dine in or take out all the work is exceptionally perfect especially the manager on duty Maidelis she gives great customer service and is very punctual with everything and the food and restaurant is very cleansing in a great manner.
Atmosphere: 5
Food: 5
Service: 5
Manolo Calderon
We were at Pollo Friday night and the manager Janira gave us a tour in all food Pollo offers and we bought fresh and flavorful food for all our group, thank you so much for your hospitality
Atmosphere: 5
Food: 5
Service: 5
Tony Gimenez
I stopped by with my family and the family meal was perfect for us. The food came out quickly, the chicken was delicious, and the manager and staff were really friendly. We had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Shaniqua Newbold
100% agree with the reviews insisting new management! Got to the door and they were locked on both sides. They were already supposed to be open by that time. Multiple employees inside saw me and my two family members and proceeded to walk to the back to avoid interacting with us.
I tried calling the store and got the call center, who also could not get in contact with the store after 3 attempts. 10:40a another lady came up and the door was still locked. A dark-skinned, heavy set, tall man came to the door on the phone (not with customer service) and finally unlocked it.
My grandmother asked what happened and why no one that saw us at the door couldn’t just tell us they had to delay opening - regardless of the fact they should’ve been open by then.
The manager proceeded to lie, saying we were there before it was time to open and NONE of the workers spoke English but him…
Removing him would be best for business. Everyone involved was very unprofessional and unkind.
Service: 1
Blair Bell
I have a love hate relationship with this Pollo location. I’ve worked for PT myself in the past. I truly believe this location needs better management. I go often and I can see the turnover rate is EXTREMELY high. There are always more than enough employees, but there is no cohesiveness and teamwork. This often leads to incorrect orders. The food itself is a hit or miss. Some days it’s excellent, some days it’s not good at all. My biggest issue is when I order a whole chicken and an additional half, the whole chicken is all dark meat. I understand that white meat is more expensive, however it’s a whole chicken which obviously comes with 4 pieces of dark meat and 4 pieces of white meat. I wish the employees would ask and not assume I don’t know the difference. Other than that, it’s still one of my favorite locations.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cilantro, Boneless Chicken Breast
Good customer service. food was tasty and I didn't have to wait long to get served. I love the location I visited off university and Broward. I love the garlic sauce it's my favorite for me I consider polo Tropical to be a good place to eat not too expensive. and they don't served you all that greasy food that you would most time find at most fast food locations I love the Cesar Salad. Place is clean so next time you're in the neighborhood drop on by and experience it.
Atmosphere: 5
Food: 5
Service: 5
Always fresh and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Food is good places clean. My only problem is almost every time that I go to this location they never have the chimichurri in stock.
Atmosphere: 3
Food: 4
Service: 3
Play Secur out for whole chicken received on dark meat. Called to get my order redone. Their customer service is awful. You get the same lines telling you supervisors are in a meeting. They return your call as soon as possible. But at the time, the young man told me they could not correct my order never going back.
Atmosphere: 2
Food: 2
Service: 2
Terrible service. They open late and don't want to take orders.
Atmosphere: 1
Food: 1
Service: 1
I like.so much
It was a bit busy but the manager Travis really handled the crowd amazingly. Would definitely visit again. Travis costumer service was phenomenal and I really enjoy how personable patient he is.
Atmosphere: 5
Food: 5
Service: 5
I didn't know Pollo Tropical STOPPED SEASONING THEIR CHICKEN! The family meal chicken tasted like NOTHING! I had to season it to eat it. I got yellow rice & veggie & the same thing..TASTELESS & dry😠I Will never go to this Pollo again
Atmosphere: 1
Food: 1
Service: 2
Travis and his team are an astute group of professionals. He pulled together a last minute catering order and delivered great quality and service. Great attitude under pressure.
Atmosphere: 5
Food: 5
Service: 5
1/4 chicken dark with rice, beans, yucca ans cheesy yucca! Yummy! The chicken here is moist. The service staff was friendly. Lots of chairs and seating space. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was a great experience coming to the store every time I do make an order at the store either dine in or take out all the work is exceptionally perfect especially the manager on duty Maidelis she gives great customer service and is very punctual with everything and the food and restaurant is very cleansing in a great manner.
Atmosphere: 5
Food: 5
Service: 5
We were at Pollo Friday night and the manager Janira gave us a tour in all food Pollo offers and we bought fresh and flavorful food for all our group, thank you so much for your hospitality
Atmosphere: 5
Food: 5
Service: 5
I stopped by with my family and the family meal was perfect for us. The food came out quickly, the chicken was delicious, and the manager and staff were really friendly. We had a great experience!
Atmosphere: 5
Food: 5
Service: 5
100% agree with the reviews insisting new management! Got to the door and they were locked on both sides. They were already supposed to be open by that time. Multiple employees inside saw me and my two family members and proceeded to walk to the back to avoid interacting with us.
I tried calling the store and got the call center, who also could not get in contact with the store after 3 attempts. 10:40a another lady came up and the door was still locked. A dark-skinned, heavy set, tall man came to the door on the phone (not with customer service) and finally unlocked it.
My grandmother asked what happened and why no one that saw us at the door couldn’t just tell us they had to delay opening - regardless of the fact they should’ve been open by then.
The manager proceeded to lie, saying we were there before it was time to open and NONE of the workers spoke English but him…
Removing him would be best for business. Everyone involved was very unprofessional and unkind.
Service: 1
I have a love hate relationship with this Pollo location. I’ve worked for PT myself in the past. I truly believe this location needs better management. I go often and I can see the turnover rate is EXTREMELY high. There are always more than enough employees, but there is no cohesiveness and teamwork. This often leads to incorrect orders. The food itself is a hit or miss. Some days it’s excellent, some days it’s not good at all. My biggest issue is when I order a whole chicken and an additional half, the whole chicken is all dark meat. I understand that white meat is more expensive, however it’s a whole chicken which obviously comes with 4 pieces of dark meat and 4 pieces of white meat. I wish the employees would ask and not assume I don’t know the difference. Other than that, it’s still one of my favorite locations.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cilantro, Boneless Chicken Breast
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