I had a very disappointing experience at this location. I used the drive thru and my total was $11.50. I handed the cashier $20 and told her I had the change, but the cashier named Shanese ignored me, closed the drawer, and handed me back coins. When I repeated that I had the change, she rolled her eyes and gave me attitude. At that point I decided I wasn’t going to tolerate being treated that way, so I asked to return the food and get a refund. I was told to come inside, but I explained I couldn’t because I had my kids in the car and that is the reason I used the drive thru in the first place. She rolled her eyes again. The manager, Anastasia, was standing there and witnessed the entire interaction but never stepped in or spoke to me. Shanese was also the one who finally called the manager over. Instead of addressing the situation or apologizing, the manager showed even more attitude, closed the window, and handed me my refund without saying a word. When I asked for her name, she questioned why I needed it, even though I explained I was making a complaint about how I was being treated. Again there was no apology or attempt to resolve the situation professionally. This was extremely unprofessional and disrespectful and I will not be returning to this location. Do yourself a favor and don’t come here unless you want to be treated with disrespect.
Atmosphere: 1
Food: 1
Service: 1
Yammin R Us Inc
It’s decent but a real community staple.
Atmosphere: 3
Food: 4
Service: 5
Daddy MITCHELL
Drive thru is always fast
Petal Sinclair
Good customer service. food was tasty and I didn't have to wait long to get served. I love the location I visited off university and Broward. I love the garlic sauce it's my favorite for me I consider polo Tropical to be a good place to eat not too expensive. and they don't served you all that greasy food that you would most time find at most fast food locations I love the Cesar Salad. Place is clean so next time you're in the neighborhood drop on by and experience it.
Atmosphere: 5
Food: 5
Service: 5
Russell Harding
Always fresh and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Cordova
Food is good places clean. My only problem is almost every time that I go to this location they never have the chimichurri in stock.
Atmosphere: 3
Food: 4
Service: 3
Shereece Fleming-Freeman
Play Secur out for whole chicken received on dark meat. Called to get my order redone. Their customer service is awful. You get the same lines telling you supervisors are in a meeting. They return your call as soon as possible. But at the time, the young man told me they could not correct my order never going back.
Atmosphere: 2
Food: 2
Service: 2
Camilo Rozas
Terrible service. They open late and don't want to take orders.
Atmosphere: 1
Food: 1
Service: 1
Harold Ordóñez
I like.so much
Roneesha Chessler
It was a bit busy but the manager Travis really handled the crowd amazingly. Would definitely visit again. Travis costumer service was phenomenal and I really enjoy how personable patient he is.
I didn't know Pollo Tropical STOPPED SEASONING THEIR CHICKEN! The family meal chicken tasted like NOTHING! I had to season it to eat it. I got yellow rice & veggie & the same thing..TASTELESS & dry😠 I Will never go to this Pollo again
Atmosphere: 1
Food: 1
Service: 2
Destiny Valentine
Travis and his team are an astute group of professionals. He pulled together a last minute catering order and delivered great quality and service. Great attitude under pressure.
Atmosphere: 5
Food: 5
Service: 5
Glenda Florez
1/4 chicken dark with rice, beans, yucca ans cheesy yucca! Yummy! The chicken here is moist. The service staff was friendly. Lots of chairs and seating space. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
The Majestic Bodyguard
It was a great experience coming to the store every time I do make an order at the store either dine in or take out all the work is exceptionally perfect especially the manager on duty Maidelis she gives great customer service and is very punctual with everything and the food and restaurant is very cleansing in a great manner.
Atmosphere: 5
Food: 5
Service: 5
Manolo Calderon
We were at Pollo Friday night and the manager Janira gave us a tour in all food Pollo offers and we bought fresh and flavorful food for all our group, thank you so much for your hospitality
I had a very disappointing experience at this location. I used the drive thru and my total was $11.50. I handed the cashier $20 and told her I had the change, but the cashier named Shanese ignored me, closed the drawer, and handed me back coins. When I repeated that I had the change, she rolled her eyes and gave me attitude. At that point I decided I wasn’t going to tolerate being treated that way, so I asked to return the food and get a refund. I was told to come inside, but I explained I couldn’t because I had my kids in the car and that is the reason I used the drive thru in the first place. She rolled her eyes again. The manager, Anastasia, was standing there and witnessed the entire interaction but never stepped in or spoke to me. Shanese was also the one who finally called the manager over. Instead of addressing the situation or apologizing, the manager showed even more attitude, closed the window, and handed me my refund without saying a word. When I asked for her name, she questioned why I needed it, even though I explained I was making a complaint about how I was being treated. Again there was no apology or attempt to resolve the situation professionally. This was extremely unprofessional and disrespectful and I will not be returning to this location. Do yourself a favor and don’t come here unless you want to be treated with disrespect.
Atmosphere: 1
Food: 1
Service: 1
It’s decent but a real community staple.
Atmosphere: 3
Food: 4
Service: 5
Drive thru is always fast
Good customer service. food was tasty and I didn't have to wait long to get served. I love the location I visited off university and Broward. I love the garlic sauce it's my favorite for me I consider polo Tropical to be a good place to eat not too expensive. and they don't served you all that greasy food that you would most time find at most fast food locations I love the Cesar Salad. Place is clean so next time you're in the neighborhood drop on by and experience it.
Atmosphere: 5
Food: 5
Service: 5
Always fresh and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Food is good places clean. My only problem is almost every time that I go to this location they never have the chimichurri in stock.
Atmosphere: 3
Food: 4
Service: 3
Play Secur out for whole chicken received on dark meat. Called to get my order redone. Their customer service is awful. You get the same lines telling you supervisors are in a meeting. They return your call as soon as possible. But at the time, the young man told me they could not correct my order never going back.
Atmosphere: 2
Food: 2
Service: 2
Terrible service. They open late and don't want to take orders.
Atmosphere: 1
Food: 1
Service: 1
I like.so much
It was a bit busy but the manager Travis really handled the crowd amazingly. Would definitely visit again. Travis costumer service was phenomenal and I really enjoy how personable patient he is.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I didn't know Pollo Tropical STOPPED SEASONING THEIR CHICKEN! The family meal chicken tasted like NOTHING! I had to season it to eat it. I got yellow rice & veggie & the same thing..TASTELESS & dry😠 I Will never go to this Pollo again
Atmosphere: 1
Food: 1
Service: 2
Travis and his team are an astute group of professionals. He pulled together a last minute catering order and delivered great quality and service. Great attitude under pressure.
Atmosphere: 5
Food: 5
Service: 5
1/4 chicken dark with rice, beans, yucca ans cheesy yucca! Yummy! The chicken here is moist. The service staff was friendly. Lots of chairs and seating space. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
It was a great experience coming to the store every time I do make an order at the store either dine in or take out all the work is exceptionally perfect especially the manager on duty Maidelis she gives great customer service and is very punctual with everything and the food and restaurant is very cleansing in a great manner.
Atmosphere: 5
Food: 5
Service: 5
We were at Pollo Friday night and the manager Janira gave us a tour in all food Pollo offers and we bought fresh and flavorful food for all our group, thank you so much for your hospitality
Atmosphere: 5
Food: 5
Service: 5
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