Ben & Jerry’s

Ice cream is supposed to be frozen, my cup of ice cream was immediately melting after being handed over the counter, meaning the freezers aren’t cold enough. It suck’s to eat super soft ice cream.

It's Ben & Jerry's in a store, what could be better?

Wonderful ice cream shop great flavor, selection all of the favorites, free samples, and great environment

Great experiences, yummy flavors and great staff!

Update: I received a heartfelt call from the owner. She was super sweet, could not apologize enough and has addressed the issue with her team. While it doesn’t change what happened, this single phone call made a difference. Don’t write off this location as the issue seems to have been with a manager and the issue has allegedly been addressed.

I ordered a birthday cake for my wife on 11/19. I received a confirmation email, my card was charged and I was to pick up the cake at 12pm on 11/23. I arrived at 12:45 to be told they don’t have my cake nor do they have a record of it. The young lady working was doing her best and told me not only has she never made a cake, but wasn’t even scheduled to work today. The correct solution would be to figure out how to make my cake even if I had to wait. Instead, I will be walking out with a cake that I didn’t order, nothing about it matching what I paid for. Again, the young lady working by herself on a Saturday was doing her best. Her “manager” who allegedly lives close by and could make the cake wasn’t available (sure thing). While it might seem like I am unnecessarily upset, you have no idea what people are dealing with in life and how what seems like a little, stupid mistake like this is in fact a big deal in my world.

Your customer service sucks (not the person working, the person in charge). Thanks for screwing up what was supposed to be a nice day in a particularly hard period of life.

“If you were an ice cream flavor you would be pralines and dick.” -Garth

Service: 1

Update: I received a heartfelt call from the owner. She was super sweet, could not apologize enough and has addressed the issue with her team. While it doesn’t change what happened, this single phone call made a difference. Don’t write off this location as the issue seems to have been with a manager and the issue has allegedly been addressed. I ordered a birthday cake for my wife on 11/19. I received a confirmation email, my card was charged and I was to pick up the cake at 12pm on 11/23. I arrived at 12:45 to be told they don’t have my cake nor do they have a record of it. The young lady working was doing her best and told me not only has she never made a cake, but wasn’t even scheduled to work today. The correct solution would be to figure out how to make my cake even if I had to wait. Instead, I will be walking out with a cake that I didn’t order, nothing about it matching what I paid for. Again, the young lady working by herself on a Saturday was doing her best. Her “manager” who allegedly lives close by and could make the cake wasn’t available (sure thing). While it might seem like I am unnecessarily upset, you have no idea what people are dealing with in life and how what seems like a little, stupid mistake like this is in fact a big deal in my world. Your customer service sucks (not the person working, the person in charge). Thanks for screwing up what was supposed to be a nice day in a particularly hard period of life. “If you were an ice cream flavor you would be pralines and dick.” -Garth

Sweet, creamy deliciousness!! Tried the salted caramel blondie.

Atmosphere: 4

Food: 5

Service: 4

Pretty good food

Atmosphere: 5

Food: 5

Service: 5

Ordered a birthday ice cream cake to be picked up for a birthday party, and when I arrived to pick it up, guess what… out of all cakes. Way to ruin a birthday!

Atmosphere: 1

Food: 1

Service: 1

Love Ben & Jerry's!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dirt Cake

You get what you pay for. Great ice cream and great service. Thanks!

Atmosphere: 5

Food: 5

Service: 5

My kids and I love going here for a weekly treat. We love their flavors and Staff is always friendly.

Atmosphere: 5

Food: 5

Service: 5

I've been here once and they have good ice cream. I'm just entertained by all the reviews claiming it's overpriced and overcrowded in the same sentence. That's not how that works people.

Atmosphere: 5

Food: 5

Service: 5

Overpriced and undersized. We should have got

Atmosphere: 1

Food: 1

Service: 1

Honestly, probably the weirdest review I’ve ever had to write. I went here tonight with my toddler, husband and our friends and their 2 toddlers. We were excited for a fun evening of grabbing ice cream. My husband went to the bathroom before we ordered and locked the doorknob lock. A worker in a pink shirt came from the kitchen and walked in on him using the bathroom. They ending up remarking rather loudly why wouldn’t you lock the door and caused a bit of a scene. My husband was embarrassed and didn’t realize the lock was broken. Afterwards he saw a lock of the top of the door as I guess the doorknob lock was broken. I feel like everyone has walked in on someone accidentally or been walked in on and it’s an awkward situation for everyone. It was very weird and uncomfortable to me that a worker, and perhaps even manager, would act so rude and cause a scene.We shrugged it off ordered our ice cream and sat down. The person that served our ice cream was extremely friendly and kind. We stayed about 15 minutes and on the way out the same worker in the pink shirt started walking to the bathroom while my husband did. He let them go first. They proceeded to glare at him, make a big deal of knocking on the door and calling out if someone were in there.Overall such a weird and uncomfortable experience and we won’t be back.

Atmosphere: 1

Food: 3

Service: 1