Chick-fil-A
12810 Summerfield Crossing Blvd, Riverview
(813) 499-9933
Recent Reviews
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what is wrong with your morning crew? Yeah, it’s cold… But seriously to wait as long as I had to and watch cars past me was really frustrating. I wasn’t offered an apology. I wasn’t given a time… I drove in with no cars ahead of me or behind me. I watched five cars leave in front of me. I know everybody has different orders, but that’s just mean. I had a simple number one for breakfast. I left without food.
Food: 1
Service: 1
9 minutes in an empty drive-through, I waited nine minutes Not to be offered an apology or anything. I requested a refund and yeah I got it but I left without my food. I won’t be going here again for a really long time. Disgusting treatment of customers.
Great food and service, but the inside was super dirty
Atmosphere: 2
Food: 5
Service: 4
For how busy this location is the consistency of my orders is always spot on.
Atmosphere: 5
Food: 5
Service: 5
Came here to let the kids play while we ate lunch. We had a few hiccups on our order, which is totally understandable because it was really busy and the staff was doing their best. A huge shout out to the manager, Miss Sallie! Because she made sure that our order was taken care of and showed us some amazing hospitality and customer service! Things happen and sometimes orders get a little jumbled up but when an establishment goes out of their way to make it right, it shows that they truly care. Highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Love this restaurant and the team. Always they gelp and make the best vustomer services.
Atmosphere: 5
Food: 5
Service: 5
I write this review as I sit in the UNORGANIZED drive thru. How do I have time to write a review in a drive thru you ask? Because it’s always a 10 min wait. Why order in the app if it’s still going to take 10 mins? All of the workers stand in one line to take orders and do NOT WORK TOGETHER. It’s a complete circus … EVERY SINGLE TIME!
Atmosphere: 1
Food: 5
Service: 1
Per usual. .Thanks for the great service!
Atmosphere: 5
Food: 5
Service: 5
I’m so disappointed with this location. I placed a catering order yesterday for today’s pick up. I ordered it for 11:30 pick up and got there at 11:37. I waited for 12 minutes before someone came out with 2 big black bags of food. When I questioned what was in them, it was only half my order. I questioned where the other half was and the lady had no idea I even had more food. I waited another 10 minutes for the second half. No one offered to help me bring 4 big bags of food to my car. Waiting for 25 minutes for a catering order was very upsetting. I shouldn’t have to question what I’m receiving when they had the order infront of them. Very disappointed
Atmosphere: 4
Food: 4
Service: 1
I chose to dine in since the drive-thru line was long. My order took a bit longer than usual, which was understandable during the lunch rush. What surprised me was the lobby attendant spending over 30 minutes chatting with two tables while other guests had to go to the counter for refills. I’ve visited many Chick-fil-A locations and have never seen this kind of inattentive service during a busy period.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Some of the most disgusting food I’ve ever tried and the workers were some of the rudest people ever, you really need to update this restaurant in terms of literally everything every time I come it’s a problem I don’t usually do reviews but this is my 6th time going having the experience I’ve had. Fix your selves.
Atmosphere: 1
Food: 1
Service: 1
The food is excellent here. The drive thru has gotten a lot better since they opened up the inside. I wish they would serve (limited) lunch items at breakfast, like other locations do, but we have found ways around it so my kids can have their chicken sandwich. We go here often.
Atmosphere: 5
Food: 5
Service: 5
Overtime, with different management and employees (possibly training) this location has become a great place. They do get busy (like many Chick-fil-A locations) but they seem to have it down now. Giving this 5 stars, will be back.
Atmosphere: 5
Food: 5
Service: 5
Seems like the only place I can go in public that actually cares about the customer experience. I love the play area and the staff go above and beyond. Recently started going here but im highly likely to return
Atmosphere: 5
Food: 5
Service: 5
Horrible service- no acknowledgment to include the manager - employees come in with faces and like they don’t wanna b there- get another job
Service: 1
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