Customer service is always horrible here today I was given the middle finger by an employee I will be contacting corporate as these franchise locations are getting out of hand
Atmosphere: 1
Food: 5
Service: 1
NinjutsuDensho
Drive thru lady choose to make a smart ass remark about me clarifying I did not want bacon on my egg and cheese croissant. Since it normally comes with bacon and sometimes they mess it up Its reasonable to clarify. Lady I'm Muslim. We don't eat pork don't give me attitude.
Yolanda Blair
I have had 2 separate experiences with this location with 2 different staff members and both have shown kindness, courtesy and friendliness. Very professional the 2nd time they helped fix another DR'S undrinkably sweet caramel iced coffee... thank you for your help.
Atmosphere: 4
Food: 4
Service: 5
Joane B
Dear Dunkin Donut Team,
I am writing to express my disappointment regarding an experience I had today with one of your employees, Karanda ID1043879 .She was very rude and disrespectful during my visit. In addition, the drink I received tasted like water, and it felt as though it was done intentionally. This is my regular Dunkin Donut location, and I have never had any issues before. I usually enjoy the service and quality here, which is why today’s experience was especially disappointing. I hope this matter can be looked into, as I truly value this location and would like to continue being a loyal customer.
Atmosphere: 1
Food: 1
Service: 1
Donalda McCarthy
Clean but SLOW and disorganized
Atmosphere: 4
Service: 2
Christopher James
I love kris, and other members on the team, but the manager is by far the best. Knows her regulars by name, always makes sure to prioritize them, and is always so nice!!
Atmosphere: 5
Food: 5
Service: 5
Mariah Abrams
I usually don’t write reviews like this, but it’s gotten to the point where I feel I need to say something. I’ve been a regular at this location because it’s close to home, but after repeated negative experiences specifically with Liz I’ve decided I won’t be returning. It takes a lot for me to speak up, but the consistent rudeness and disrespect are unacceptable. I understand everyone has off days, but this isn’t a one-time issue. Liz is regularly dismissive, makes rude comments, rolls her eyes, and acts visibly annoyed if you ask for something as simple as napkins or a straw. That kind of energy is not how anyone wants to start their day. We all have things going on in life, but that doesn’t excuse being unkind especially in a customer-facing role. I work in hospitality myself, and there are certain basic standards of professionalism and respect that should always be upheld. I’ll gladly drive a little farther for better service. Hopefully, management takes this seriously, because this kind of behavior reflects poorly on the entire establishment
Elizabeth Ortiz
8:25 this morning we were totally disrespected by a RUDE and UNPROFESSIONAL female employee that was working the drive thru. This is a horrible representation of the Dunkin name and brand. Do NOT come to this location.
Atmosphere: 1
Food: 1
Service: 1
aneesa seay-mcfarlane
Poor service. Staff has an attitude and unfriendly. Store was dirty and manager on duty was unprofessional. As a doordasher I would suggest that you pick a different store for more efficient service
Great staff. Very prompt to request and test customers with dignity.
Atmosphere: 5
Food: 5
Service: 5
M Ayala
Worst Dunkin Doughnuts! The woman at the drive through window had ZERO customer service skills and has the audacity to get mad because I wouldn’t pull up to the front of the store and wait for my food. She told me with attitude “IM ON A TIMER” and I said “well last time I was here and did that yall wasted my time because you took forever and gave me the wrong food” She slams the window closed. I get my food and like a dummy I don’t check it before I leave the window, I grab it and go because I don’t want to see her stank face, and sure enough THE ORDER IS WRONG!!! Both bagels were the wrong ones and the hash browns were undercooked, cold and mushy as hell! So I turn around go right back through the drive thru, had to wait 4 cars deep, and when I pulled up I told her she gave us the wrong order, and THIS is exactly why I don’t pull up to the front of the store! She told me she will remake everything, then SOMEONE else comes to the window saying they ran out of everything bagels they only have sesame seed left, bro give me a FULL REFUND and keep your nasty food! Because of the employees that Dunkin has hired to work there, they are LOSING REVENUE everyday! Don’t waste your time at this Dunkin!
Robert Motz
Just need caffeine to drive home
Atmosphere: 5
Service: 5
Randy Perez-Camacho
I got donut and jelly balls and person who helped me was Von he was super nice and fast and overall great mood and attitude. Usually I don’t write reviews but this place earned it for sure.
Atmosphere: 5
Food: 5
Service: 5
On the Road with Pastor Anthony Lucas
Food was good.. it is dunkin. However the people weren't friendly. I felt like I was an inconvenience to be ordering something. Not a great experience
Customer service is always horrible here today I was given the middle finger by an employee I will be contacting corporate as these franchise locations are getting out of hand
Atmosphere: 1
Food: 5
Service: 1
Drive thru lady choose to make a smart ass remark about me clarifying I did not want bacon on my egg and cheese croissant. Since it normally comes with bacon and sometimes they mess it up Its reasonable to clarify. Lady I'm Muslim. We don't eat pork don't give me attitude.
I have had 2 separate experiences with this location with 2 different staff members and both have shown kindness, courtesy and friendliness. Very professional the 2nd time they helped fix another DR'S undrinkably sweet caramel iced coffee... thank you for your help.
Atmosphere: 4
Food: 4
Service: 5
Dear Dunkin Donut Team,
I am writing to express my disappointment regarding an experience I had today with one of your employees, Karanda ID1043879 .She was very rude and disrespectful during my visit. In addition, the drink I received tasted like water, and it felt as though it was done intentionally.
This is my regular Dunkin Donut location, and I have never had any issues before. I usually enjoy the service and quality here, which is why today’s experience was especially disappointing.
I hope this matter can be looked into, as I truly value this location and would like to continue being a loyal customer.
Atmosphere: 1
Food: 1
Service: 1
Clean but SLOW and disorganized
Atmosphere: 4
Service: 2
I love kris, and other members on the team, but the manager is by far the best. Knows her regulars by name, always makes sure to prioritize them, and is always so nice!!
Atmosphere: 5
Food: 5
Service: 5
I usually don’t write reviews like this, but it’s gotten to the point where I feel I need to say something. I’ve been a regular at this location because it’s close to home, but after repeated negative experiences specifically with Liz I’ve decided I won’t be returning. It takes a lot for me to speak up, but the consistent rudeness and disrespect are unacceptable. I understand everyone has off days, but this isn’t a one-time issue. Liz is regularly dismissive, makes rude comments, rolls her eyes, and acts visibly annoyed if you ask for something as simple as napkins or a straw. That kind of energy is not how anyone wants to start their day. We all have things going on in life, but that doesn’t excuse being unkind especially in a customer-facing role. I work in hospitality myself, and there are certain basic standards of professionalism and respect that should always be upheld. I’ll gladly drive a little farther for better service. Hopefully, management takes this seriously, because this kind of behavior reflects poorly on the entire establishment
8:25 this morning we were totally disrespected by a RUDE and UNPROFESSIONAL female employee that was working the drive thru. This is a horrible representation of the Dunkin name and brand. Do NOT come to this location.
Atmosphere: 1
Food: 1
Service: 1
Poor service. Staff has an attitude and unfriendly. Store was dirty and manager on duty was unprofessional.
As a doordasher I would suggest that you pick a different store for more efficient service
Atmosphere: 1
Food: 3
Service: 1
Lousy experience ..
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Great staff. Very prompt to request and test customers with dignity.
Atmosphere: 5
Food: 5
Service: 5
Worst Dunkin Doughnuts! The woman at the drive through window had ZERO customer service skills and has the audacity to get mad because I wouldn’t pull up to the front of the store and wait for my food. She told me with attitude “IM ON A TIMER” and I said “well last time I was here and did that yall wasted my time because you took forever and gave me the wrong food”
She slams the window closed. I get my food and like a dummy I don’t check it before I leave the window, I grab it and go because I don’t want to see her stank face, and sure enough THE ORDER IS WRONG!!! Both bagels were the wrong ones and the hash browns were undercooked, cold and mushy as hell!
So I turn around go right back through the drive thru, had to wait 4 cars deep, and when I pulled up I told her she gave us the wrong order, and THIS is exactly why I don’t pull up to the front of the store! She told me she will remake everything, then SOMEONE else comes to the window saying they ran out of everything bagels they only have sesame seed left, bro give me a FULL REFUND and keep your nasty food!
Because of the employees that Dunkin has hired to work there, they are LOSING REVENUE everyday!
Don’t waste your time at this Dunkin!
Just need caffeine to drive home
Atmosphere: 5
Service: 5
I got donut and jelly balls and person who helped me was Von he was super nice and fast and overall great mood and attitude. Usually I don’t write reviews but this place earned it for sure.
Atmosphere: 5
Food: 5
Service: 5
Food was good.. it is dunkin. However the people weren't friendly. I felt like I was an inconvenience to be ordering something. Not a great experience
Atmosphere: 2
Food: 4
Service: 2
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