I had a very disappointing and upsetting experience at the Wendy’s drive-thru located at [3741 W Blue Heron Blvd Riviera Beach, FL 33404 United States] on [June 30 2025 @ 9:00pm]. I was simply trying to place an order when the employee at the speaker responded in a rude and disrespectful tone. When I asked for BBQ sauce, the employee made a sarcastic and uncalled-for remark, mocking my request as if it were a joke. Not only was it unprofessional, but it also made me feel embarrassed and disrespected for no reason.
It’s incredibly frustrating as a paying customer to be treated with such disregard. The tone used was condescending, and the attitude made it seem as though my presence or request was a bother to them. If employees can’t maintain basic courtesy and professionalism, especially in customer-facing roles, it reflects poorly on the company as a whole.
I expect better from a national chain like Wendy’s. I am not asking for special treatment — just the basic decency and respect any customer deserves. I hope this issue is addressed appropriately, whether through retraining or disciplinary action. I will think twice before returning to this location and will be sharing this experience with others unless I see meaningful improvement.
Atmosphere: 1
Food: 1
Service: 1
Stacey Frye
I was in yesterday and the girl didn’t give me my receipt! I tried calling because once I seen my online banking I realized she over charged me! She wasn’t giving anyone their receipts they were just piling up next to register! No one answer the phone there!
Atmosphere: 1
Food: 3
Service: 1
junior 305
Everybody just standing around.lol... SLOW FOOD
Atmosphere: 3
Food: 3
Service: 1
justin ledbetter
I wish i could leave them no star at all.. They dont listen to what you order then rush you to order. they dont get your order correct then when a manager has to come correct it its a problem.. do not go here at all
Atmosphere: 1
Food: 1
Service: 1
Emily Beltran
Cold food, Dirty atmosphere, RUDE EMPLOYEES
Atmosphere: 1
Food: 1
Service: 1
SevastianGP
Good service
Pilar Cadena
I love it best spot great good hot food 😍😊
Recommended dishes: Jr Cheeseburger
Marissa
They only gave me one sour cream with a large order of chilli pathetic!
Tina O
I will surely go out of my way to not visit this location. You can expect your items to be missing and order wrong. They never have any sauces in stock which is also ridiculous for a major food chain
Pretty good Wendys, I come here often. But they are not open until 2, they close at 1.
Alexis Portillo
Laid back. Was slow but the food was fresh
Atmosphere: 4
Food: 4
Service: 4
Waldo Transport Inc
Don’t come here stay away from this place is dirty and unprofessional and rude the staff are very disrespectful and disgusting place
Atmosphere: 1
Food: 1
Service: 1
PhilThee Banjow
I ordered three of their baconator $3 special hamburger and because I'm on keto Miss Pauline made it special for me wrapped in lettuce and it was tasty and the dining room was satisfactorily clean 🫧
Dietary restrictions: Keto friendly
Atmosphere: 4
Food: 4
Service: 4
Asia Garrison
You would think that a business as empty as this location would be happy to see a customer and give them the best service possible. Nope. I have had too many interactions with the employees at this location to know for sure why their business is lacking a nice flow of customers. It’s the customer service. It’s not the food for sure, the food is always good (in my opinion), but the employees make you want to get out of an empty line and go somewhere else. I’ve waited over 30 minutes to get my food twice at this location (3075 45th St.). However, I will say I met a nice sweet black older gentleman (Shift Manager) who worked Sunday’s who made our food for us when his employees refused to listen to him those two times. On the hand, I came across another older black gentleman with an accent (Shift Manager) who proceeded to argue with us about our food while his employees refused stood their and lied about what we asked her to do. I’m starting to see a pattern at this location, and it’s that the employees are young and childish and the manager’s can’t seem to keep them in line. If you don’t mind waiting longer than usual to get your food (low on funds) then this place is perfect for you. If not, please don’t waste your time arguing with these young kids it’s not worth getting high blood pressure.
I had a very disappointing and upsetting experience at the Wendy’s drive-thru located at [3741 W Blue Heron Blvd
Riviera Beach, FL 33404
United States] on [June 30 2025 @ 9:00pm]. I was simply trying to place an order when the employee at the speaker responded in a rude and disrespectful tone. When I asked for BBQ sauce, the employee made a sarcastic and uncalled-for remark, mocking my request as if it were a joke. Not only was it unprofessional, but it also made me feel embarrassed and disrespected for no reason.
It’s incredibly frustrating as a paying customer to be treated with such disregard. The tone used was condescending, and the attitude made it seem as though my presence or request was a bother to them. If employees can’t maintain basic courtesy and professionalism, especially in customer-facing roles, it reflects poorly on the company as a whole.
I expect better from a national chain like Wendy’s. I am not asking for special treatment — just the basic decency and respect any customer deserves. I hope this issue is addressed appropriately, whether through retraining or disciplinary action. I will think twice before returning to this location and will be sharing this experience with others unless I see meaningful improvement.
Atmosphere: 1
Food: 1
Service: 1
I was in yesterday and the girl didn’t give me my receipt! I tried calling because once I seen my online banking I realized she over charged me! She wasn’t giving anyone their receipts they were just piling up next to register!
No one answer the phone there!
Atmosphere: 1
Food: 3
Service: 1
Everybody just standing around.lol... SLOW FOOD
Atmosphere: 3
Food: 3
Service: 1
I wish i could leave them no star at all.. They dont listen to what you order then rush you to order. they dont get your order correct then when a manager has to come correct it its a problem.. do not go here at all
Atmosphere: 1
Food: 1
Service: 1
Cold food, Dirty atmosphere, RUDE EMPLOYEES
Atmosphere: 1
Food: 1
Service: 1
Good service
I love it best spot great good hot food 😍😊
Recommended dishes: Jr Cheeseburger
They only gave me one sour cream with a large order of chilli pathetic!
I will surely go out of my way to not visit this location. You can expect your items to be missing and order wrong. They never have any sauces in stock which is also ridiculous for a major food chain
Atmosphere: 1
Food: 1
Service: 1
They wouldn't Honor a coupon I had
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pretty good Wendys, I come here often. But they are not open until 2, they close at 1.
Laid back. Was slow but the food was fresh
Atmosphere: 4
Food: 4
Service: 4
Don’t come here stay away from this place is dirty and unprofessional and rude the staff are very disrespectful and disgusting place
Atmosphere: 1
Food: 1
Service: 1
I ordered three of their baconator $3 special hamburger and because I'm on keto Miss Pauline made it special for me wrapped in lettuce and it was tasty and the dining room was satisfactorily clean 🫧
Dietary restrictions: Keto friendly
Atmosphere: 4
Food: 4
Service: 4
You would think that a business as empty as this location would be happy to see a customer and give them the best service possible. Nope. I have had too many interactions with the employees at this location to know for sure why their business is lacking a nice flow of customers. It’s the customer service. It’s not the food for sure, the food is always good (in my opinion), but the employees make you want to get out of an empty line and go somewhere else. I’ve waited over 30 minutes to get my food twice at this location (3075 45th St.). However, I will say I met a nice sweet black older gentleman (Shift Manager) who worked Sunday’s who made our food for us when his employees refused to listen to him those two times. On the hand, I came across another older black gentleman with an accent (Shift Manager) who proceeded to argue with us about our food while his employees refused stood their and lied about what we asked her to do. I’m starting to see a pattern at this location, and it’s that the employees are young and childish and the manager’s can’t seem to keep them in line. If you don’t mind waiting longer than usual to get your food (low on funds) then this place is perfect for you. If not, please don’t waste your time arguing with these young kids it’s not worth getting high blood pressure.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Baconator Fries, Sugar Cookie, Classic Chicken Sandwich
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