Probably the worst service I got from Taco Bell. Been asked for my order number three times, they don’t have the items I ordered on the app, forget to give me my drink, they shoved everything into one bag and my fries fell off. Had to wait another 10 minutes to get new fries. All this happened in one visit.
Edna Strang
Service sucks, stood there waiting after ordering in the kiosk and no one acknowledged us to even pay. Order didn’t even get started and she was like oh I would have to cash you out. What is the sense in order from the kiosk. I walked out!!
Johnny Too
My daughter are i stopped there for a quick bite while otw home. There was no one in the dining room except for us. We ordered and it literally took 45 min to get our food. I would have left but I had already paid for the food. I didn't want to complain abt their slow service because, well you know (don't ever complain abt service in a ff restaurant because you don't know what they may do to your food). It was ridiculously slow, and the cashier seemed not sure about how to work the register. I will say the food was very good though after we received it (but I was starving by then and cardboard might have been delicious by then). So if you don't mind WAITING for what seems like an eternity, you will appreciate the tacos.
Atmosphere: 3
Food: 4
Service: 2
Cee Jayy
Unorganized, haven’t been greeted I have been standing here for 10 minutes for a DoorDash order no acknowledgment. Avoid this place try another location
Kavanagh Bannon
Usually we don't have a problem with this taco bell, nice and friendly staff, happy and polite. But today during lunch time was absolutely horrible! We arrived near 11:30am and went inside and used the kiosk to order, we were the only costumers at this time. 30 minutes later with 20+ orders piled and nobody inside getting helped or served while the drive through line was flying through. Eventually we walked up to the counter and asked for a refund, and the manager didn't even acknowledge us and just totally ignored us. A female worker (wish i got her name, she was the saving grace today) spoke up, and asked if she made our food would we still want the refund. We said no just the food is fine. Everybody else that was waiting started saying stuff and not once did the manager speak up, apologize, or offer any condolences, the only worker that was responding and trying to get all of us taken care of was the worker, all the other workers just kept there focus on the drive through.
Based off today's interaction the manager at this location is unfit for his job title and should step down immediately. He was not being the type of leader a crew would follow. One single employee should not be dealing with 20+ angry costumers while the manager is in hiding.
Atmosphere: 1
Food: 4
Service: 1
Benjamin B
25 min wait for an online order
Service: 1
David Pincheck
Had to make a return, for cheese wraps where left out of oder,
Atmosphere: 3
Food: 4
Service: 4
A J
i’d give this taco bell negative stars if i could and i’m sure everyone on rockledge just about feels the same. this place is HORRIBLE. the workers definitely hate their jobs they can’t even order inventory. save yourself and just go to the taco bell 5 mins down the road
Dear employee who's first interaction with me was throwing my bag of food at me, I dont know what I did, we didnt even get to words, but I hope your night gets better. Love, Ada. (Otoh, normally my food is given to me with a hello, and kind conversation, but that behavior doesnt get reviews, so 3 stars, with one being for the new marketing strategy
Shawn W
It's Taco Bell, ya get it when you are in a pinch. And I'm giving the entire crew 5 stars! My shift linkage got jammed up and I couldn't get out of the drive through. I did finally get the truck rolling when. 2 employees came running out to help me! Thanks Taco Bell!
Atmosphere: 5
Food: 5
Service: 5
Maxwell McNeely
I went to the menu outside and I didn’t know there was pressure plate to let the workers know there’s a car out back and when I respond sorry I’m looking at the menu I’m on a bike. I was told I wasn’t suppose to that I respond I’m sorry I went inside to order the Manager who was working there started to yell at me that I did that then started yelling at her employees that there’s nobody there when someone was on the plate to get their order. Absolutely disgusted never eating here again better to go eat at the Asian restaurant in the plaza
Atmosphere: 1
Food: 3
Service: 1
Taylor Grisson
This is the best Taco Bell I’ve been to. Food is always fresh, hot and correct! Great service!
Food: 5
Service: 5
Jake Estrada
Fast service. You order its out in minutes..very proficient. Great menu on boxes..clean inside and awesome drive through skills too
Food was ready quick
Atmosphere: 5
Food: 5
Service: 5
Probably the worst service I got from Taco Bell. Been asked for my order number three times, they don’t have the items I ordered on the app, forget to give me my drink, they shoved everything into one bag and my fries fell off. Had to wait another 10 minutes to get new fries. All this happened in one visit.
Service sucks, stood there waiting after ordering in the kiosk and no one acknowledged us to even pay. Order didn’t even get started and she was like oh I would have to cash you out. What is the sense in order from the kiosk. I walked out!!
My daughter are i stopped there for a quick bite while otw home. There was no one in the dining room except for us. We ordered and it literally took 45 min to get our food. I would have left but I had already paid for the food. I didn't want to complain abt their slow service because, well you know (don't ever complain abt service in a ff restaurant because you don't know what they may do to your food). It was ridiculously slow, and the cashier seemed not sure about how to work the register. I will say the food was very good though after we received it (but I was starving by then and cardboard might have been delicious by then). So if you don't mind WAITING for what seems like an eternity, you will appreciate the tacos.
Atmosphere: 3
Food: 4
Service: 2
Unorganized, haven’t been greeted I have been standing here for 10 minutes for a DoorDash order no acknowledgment. Avoid this place try another location
Usually we don't have a problem with this taco bell, nice and friendly staff, happy and polite. But today during lunch time was absolutely horrible! We arrived near 11:30am and went inside and used the kiosk to order, we were the only costumers at this time. 30 minutes later with 20+ orders piled and nobody inside getting helped or served while the drive through line was flying through. Eventually we walked up to the counter and asked for a refund, and the manager didn't even acknowledge us and just totally ignored us. A female worker (wish i got her name, she was the saving grace today) spoke up, and asked if she made our food would we still want the refund. We said no just the food is fine. Everybody else that was waiting started saying stuff and not once did the manager speak up, apologize, or offer any condolences, the only worker that was responding and trying to get all of us taken care of was the worker, all the other workers just kept there focus on the drive through.
Based off today's interaction the manager at this location is unfit for his job title and should step down immediately. He was not being the type of leader a crew would follow. One single employee should not be dealing with 20+ angry costumers while the manager is in hiding.
Atmosphere: 1
Food: 4
Service: 1
25 min wait for an online order
Service: 1
Had to make a return, for cheese wraps where left out of oder,
Atmosphere: 3
Food: 4
Service: 4
i’d give this taco bell negative stars if i could and i’m sure everyone on rockledge just about feels the same. this place is HORRIBLE. the workers definitely hate their jobs they can’t even order inventory. save yourself and just go to the taco bell 5 mins down the road
Atmosphere: 1
Food: 1
Service: 1
Food was OK. Not hot enough TBH.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Dear employee who's first interaction with me was throwing my bag of food at me, I dont know what I did, we didnt even get to words, but I hope your night gets better. Love, Ada. (Otoh, normally my food is given to me with a hello, and kind conversation, but that behavior doesnt get reviews, so 3 stars, with one being for the new marketing strategy
It's Taco Bell, ya get it when you are in a pinch. And I'm giving the entire crew 5 stars! My shift linkage got jammed up and I couldn't get out of the drive through. I did finally get the truck rolling when. 2 employees came running out to help me! Thanks Taco Bell!
Atmosphere: 5
Food: 5
Service: 5
I went to the menu outside and I didn’t know there was pressure plate to let the workers know there’s a car out back and when I respond sorry I’m looking at the menu I’m on a bike. I was told I wasn’t suppose to that I respond I’m sorry I went inside to order the Manager who was working there started to yell at me that I did that then started yelling at her employees that there’s nobody there when someone was on the plate to get their order. Absolutely disgusted never eating here again better to go eat at the Asian restaurant in the plaza
Atmosphere: 1
Food: 3
Service: 1
This is the best Taco Bell I’ve been to. Food is always fresh, hot and correct! Great service!
Food: 5
Service: 5
Fast service. You order its out in minutes..very proficient. Great menu on boxes..clean inside and awesome drive through skills too
Atmosphere: 5
Food: 5
Service: 5
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