Pizza Hut

616 Lake Minnie Dr, Sanford
(407) 321-3840

Recent Reviews

Karla Almonte

Poor unprofessional,

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Traditional Wings, Pepperoni Pizza, Cheese Pizza

Angel Simpson

We ordered 2 pizzas unfortunately they were out of 2 toppings on one pizza ( sausage and bacon) and 1 topping for the other ( sausage). They didn't inform us they were out just delivered the pizza normally.When I called and asked to speak with a manager i was not prepared for this interaction. The managers name was Jade and she was very rude. She informed me that they were out of the sausage and that there was nothing she could do about it they were busy and ran out if sausage and bacon. She proceeded to argue with me about getting it remade or a credit for the order since we had not received what we ordered. She said she would leave a note to have the morning manager review it to see what she could do you resolve the issue. Jade stated the manager came in at 10:30 am and would be giving me a call as soon as she had a chance to discuss.The following day after receiving no call I called the store and asked for a manager around 2:30 PM. The women who got on the phone answered saying " alright what's the problem " with extreme attitude. Her name was Angie. When I explained to her that I had been waiting on her call she said ' I don't know anything about that give me a second" and rushed off the phone.When Angie came back she said there's nothing she could do about but issue me another $5 credit, apparently Jade from the night before had added that to my account without informing me of such. Angie stated she would not be issuing me a refund or having my order remade correctly for me.I said that was unacceptable and Angie got very angry so I asked when the branch manager Margaret would be in tomorrow. Apparently the branch manager Margaret was on the phone sitting next to Angie and told her how to handle my situation.That's so disappointing that a manager, Angie would act this way directly in front of and with the approval of a store manager, Maraget.I would like someone from corporate to please contact me in regards to terrible experience.

Atmosphere: 2

Food: 2

Service: 1

Anna Craig

Not enough sauce or toppings on pizza. Over cooked and very hard and dry. Not ordering from them

Atmosphere: 2

Food: 1

Service: 3

Jennifer Anderson

Order was on time and prepared correctly, taste of food was excellent, and young lady working that evening gave excellent customer service!

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Meat Lovers Pizza, Pepperoni Pizza, Oven-Baked Chicken Alfredo Pasta, Pepperoni Lovers Pizza, Marinara, Oven-Baked Cheesy Alfredo Pasta

Loriel A.

Pizza Hut, they always have speedy service that you can track on the app. The location is always clean as well and the workers friendly. My food is always hot as well

Kay Fray

Only pizza hut near me that I

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Sticks, Meat Lovers Pizza, Cinnabon Mini Rolls, Oven-Baked Chicken Alfredo Pasta, Pepperoni Lovers Pizza, Garlic, Oven-Baked Cheesy Alfredo Pasta

Mariu E.

I contacted this location but spoke to someone, appears in the call center and not the store. She was very rude, and hung up as soon as I said thank you! Instead I placed my 5 pizza order with Papa Johns.

Service: 1

Melissa Lubrano

It is decent pizza at a decent price. Nothing extraordinary and it took almost an hour and a half for delivery. But it's consistent pizza from a brand you know.

Ronny Tsunami C

Pizza Hut now uses "partner delivery services" (Door Dash / Uber Eats) to handle your orders, even when you order directly through Pizza Hut and WITHOUT the customers consent. You receive a nice tracker to watch your "Delivery Driver", ping around to multiple orders before he delivers your food. My order arrived 40 minutes after estimated (normal Pizza Hut Drivers are fast) and the Pizza arrived luke warm and soft from sweating in the box the entire time. Do not recommend if you want random people that do not work for Pizza Hut taking your pizza. They also do NOTHING to protect your order from these random people. Your pizza is likely going to arrive cold if your driver has multiple delivers, like mine did.

Meagan R

The manager is super friendly, and our online orders are always done correctly and almost always done on time.

Gail Duke

My pizza hut pan pizza is always the best, only pizza I order any where!

Lark Muir

I LOVE their large SUPREME PAN PIZZA! It is the best & fairly priced too.I order online & carryout from a close-by location - from my.home.

Don G

Nice people and they do a great job on pizza

Tamara Jones

Fast Service! Delivery is always on time an pizza is hot.

Lady Tee

Excellent service.Manger and staff.Hats ? off to you all

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