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Customers` Favorites
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Customers` Favorites
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“I’m a local and have been eating at your restaurant for the past couple of years. You have a wonderful little gem—it’s always clean and welcoming, with friendly service. It’s a great place for locals and a special spot for tourists to discover while visiting our area.
During my most recent visit, I ordered the two-egg breakfast with coffee and substituted an English muffin for the toast. I also requested a packet of cream cheese, as I have many times before. When paying, I noticed a $1 charge for the cream cheese, which I haven’t been charged for in the past.
I completely understand that restaurants sometimes need to charge for extras. My concern isn’t really about the dollar; it’s that the charge seems inconsistent from one visit to another, and I wasn’t told about it when ordering. Had I known, I would have simply kept the wheat toast rather than paying for cream cheese packets when I didn’t even use both packets of cream cheese.
You have a wonderful restaurant, and I’ll certainly continue coming back. I only wanted to offer a friendly suggestion that the team let customers know whenever a requested item carries an additional charge.
Thank you for continuing to provide such a clean and welcoming place for both our community and its visitors.
Best,
Drew“