Auntie Anne's

Server at check 1072 at Auntie Anne’s-Cinnabon Sarasota UTC Mall trow a fit when customer brought back burnt hotdog pretzels.

Atmosphere: 1

Food: 4

Service: 1

Okay. There were three employees on shift, a younger girl, a younger guy, and an older man. I stood at this counter waiting for 5 minutes. There was nobody else in line except for me standing at the counter. The younger man seemed to be making pretzels, older man maybe stocking idk. But the younger girl was off to the side talking to what I’m assuming is her boyfriend the entirety of this whole time I’m waiting??? Not even a greeting “I’ll be right with you” just complete blatant disregard. When the older man finally come over the younger girl swooped in and seemed put off by my being there and her stupidity to not even acknowledge me knowing I know she saw me? I don’t usually leave reviews but boy what an interaction. 1 more minute I was going to legit walk to the other auntie Anne’s on the entire other side of the mall bc of how rude this felt.

Atmosphere: 3

Food: 5

Service: 1

Super let down, I used to love this place but the pretzels are so skinny now it's not worth the price at all. very disappointed. 😔

Atmosphere: 3

Food: 1

Service: 3

Lower your prices, $7 is disgusting and creating hatred for the brand.

Atmosphere: 1

Food: 1

Service: 1

Long lanes and employees do not care they do everything so slow! Besides that they never give you the receipt! They are keeping them to use them for rewards in their apps! When you scan your app the rewards never appear in your account! And about prices well you know is very expensive for a piece of bread!

Very poor customer service.

It wasn’t that good well the service I mean I went over there since I haven’t had breakfast when I paid he didn’t give me the food I wait for multiple minutes there (plus there were only 3 people in line)

If it was possible to give a zero I would! The worst service ever! 3 people working and line of 10 not moving! Badly run store

This store is inside of a Wal-Mart, so atmosphere can't be great as it is right next to an exit. This is a favorite treat for my husband and I. We love the buttery soft pretzel bites, lightly salted. Their lemonade is perfectly tart, not sicky sweet. We have tried the frozen and regular lemonade and prefer the regular lemonade for the flavor. The frozen lemonade didn't seem to have the same full lemonade flavor of the regular lemonade.

Lady was rally rude even throwing the sauce I asked for rather than handing it to me

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket

12:40 pm July 18,2024. Blackened pretzel bites and we immediately said they were burned. The kids did t want to touch them. The girl working refused to refund or replace stating they’re “all that way”. Obviously, they need training in cooking and customer service skills.

Atmosphere: 3

Food: 1

Service: 1

Watermelon lemonade is delicious and they don't add too much ice. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pretzel Nuggets, Hot Salsa Cheese Dip

I love antie Annie’s so much , but this particular location I will never return to. I asked one of the workers if I can order with her and she rudely said “ don’t you see it’s close ? It says go to next register “ customer service is horrible here . ??

yummy pretzels!

Atmosphere: 5

Food: 5

Service: 5

I stood in line for 20 mins with my twin girls. When I got up to the line and asked for pretzels no salt the manager CHRISTY said rudely that she wasn’t making anymore pretzel for the day. She refused to make any more new pretzels for the remainder of the afternoon and evening. We were loyal customers and they just lost us as customers! It was horrendous customer service

Atmosphere: 1

Food: 1

Service: 1