They’re currently undergoing renovations, so I gave them a little slack (although based off other reviews, these issues don’t seem to be new). I asked for a few drinks off the menu and they told me they weren’t able to make any of them, so the bartender offered at peach margarita. The marg was probably the best part of this entire experience, though it cost $20. The food came out quick, which is the only positive here. Although in hindsight, definitely a con because there’s no way good food takes under 3min to make. I ordered a chicken Caesar salad and it was just disappointing. There were maybe 5-6 pieces of chicken, small amount of salad dressing and sad lettuce. My total for the drink and salad was $40. There aren’t many options in the airport, but I’d suggest literally anything else.
Atmosphere: 2
Food: 1
Service: 2
Andy Doebler
I paid $15 for pizza that tastes like dog food. I should have gone to the Jimmy John’s next door.
Atmosphere: 5
Food: 1
Service: 5
Matthew A. Martin
The pizza is amazing! Ashley was our server and also amazing!
Atmosphere: 5
Food: 5
Service: 5
Matthew Westerfield
It’s an airport, I get it. But I walk up to my chair, I have to scan a QR code to order, take and place my own order. Then scan QR code for each additional order, then again to pay. So Kona Brewing, this is free labor you just got from me. You forced me to work for you for free. Which is slavery.
I’ll be stopping somewhere else for my preflight libations next time. Ridiculous.
Atmosphere: 1
Service: 1
Paul
Perhaps the worst service I have ever received in a bar. The only thing that kept this a 1-star rating is the excellence of Kona beer.
Sitting at the bar, our server served us each a beer ... and then disappeared. Like 30 minutes disappeared. So, being in an airport, there are these things called "flights" that operate on schedules. Having a ticket on the aforementioned flight, I asked the other bartender to check us out so we could catch our flight. "I can't do that. The other bartender served you, only they can do that." Our bartender finally showed up and proceeded to sit at a table of customers and talk for another 15 minutes, in spite of my hand signals. 45 minutes to pay for a beer seems unreasonable to me. Thankfully, I did make my flight, but the thought of just walking out did cross my mind. Cannot recommend this place.
Atmosphere: 3
Service: 1
Shane Fitzp
asked for a mai time. a drink that’s on there menu. server look at me like i was crazy. super rude guy
Service: 1
Dena Thompson
Loved lunch we had a server I believe his name is Bryce very informative an great service we will back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Erik Vollmer
Currently experiencing the worst food poisoning of my life after having their beef empanadas.
Atmosphere: 2
Food: 1
Service: 3
Mi Ne
Rudest encounter with the server, drinks are not shaken and when it was brought to the attention she told me to just stir it. I am not paying for an overpriced drink that’s not made properly to try and stir the chunks out nor should I. She used profanity and was extremely disrespectful and unprofessional. This is the second time there and second time with an unprofessional attitude.i tried to give her my card to check out and told to use the app. When the app wouldn’t work she was just rude about it. First time was food only second was for a drink since our plane was delayed. Horrible experience and customer service, she should not be in the service industry!
Atmosphere: 3
Food: 1
Service: 1
EJR
Beer and service is good but they should be banned from offering “food”.Server was really nice though…Southern Gentleman!
Qr menu order at the table and pay by phone ! Quick airport eatery with great staff and a cool location. Glad they are there when I am flying out ! Great drinks and good company!
When Kona Grill Opened it was extremely good, and the food was amazing. We sat at the bar and while the service was good (2 bartenders), it definitely appears they have cheapened the quality of their food. We both ordered the "Surf & Turf", which use to come with a Nice, Lean Sliced Filet with Garlic Butter Patty (no longer have the butter) along with a Signature Roll, Green Beans and Whipped Mash Potatoes (some options applied). Now, at a higher price they cur the whipped potatoes out (only 1 side of green beans), no longer a sliced filet, but just a chuck of beef whiich truly did not have the texture of a filet, both were like a dried sirloin. The roll now is a poor version of a lobster roll, which contained VERY little lobster (they dont even sell this roll separetly) and fell apart. Not good at all! The greeters are not rude, yet they use to be so friendly here and that wasn't the case on this and other recent visits. I still recall a manager Patrick walking around and greeting everyone, but since he left It appears that practice has ended.
David Brown
I wanted to shout my disdain from the mountain, but I didn’t have a mountain. I only had this forum. Staff was dismissive. Rude. Lame. Churlish. Food is reheated frozen cardboard. I’ve had better service from a vending machine. I’ve had better food and drinks in literally every other place I’ve ever been. Also- Everything is done through a QR code. They don’t want to interact with you. When you pay, you have to go online and put all your information. I’m at the airport, just swipe the card and let me escape this hell. I encourage other to shun this location.
Atmosphere: 1
Food: 1
Service: 1
Nancy K
Diner beware, our group will not return. We were seated efficiently to a near empty restaurant. The waitress did not make her presence known until after we sat waiting for nearly 10 minutes. Drink orders took another 10 to 15 minutes. Waitress then took dinner orders and we sat for nearly a half hour before our food came out all the while a minimum of 3 wait staff stood “hiding” behind the large pilar talking and on their phones and not being attentive to the customers. When the macadamia nut chicken was delivered, the sauce had a settled film on it, reflecting that it was not freshly made. The sautéed green beans came out cold with a white film on them from what they were sautéed in. And the miso whipped mashed potatoes tasted more like a cold, baked potato. My friends ordered the prime rib dinner, and the other one was a fillet. The prime rib ordered medium, came out well done and we doubt that it was prime rib as the texture was not prime rib quality. The sides that were ordered, were not brought out with the order. The macaroni and cheese that they rave about still had unmelted shredded cheese, reflecting that that dish as well was cold. Not sure why they have the kiosk at the table as pressing the button for waitstaff went unanswered until we waved our arm to get salt, pepper and butter - but the same 3 hid out again talking. And when she brought out the butter, I felt that it was cold. She disagreed with me saying that they were in the fridge and they’d warm up soon. Warm up on what, the cold potatoes??? Then the bill came reflecting the wine she never delivered. Again, pressing the “ask for waitstaff” button, she again was with the group talking and all were on their phones. When she was questioned about removing the wine from the bill, she was didn’t even remember the order. We questioned the prime rib and for it to be taken off the bill her reply was “our kitchen staff has been having a lot of problems lately, they are horrible”. She ended up removing 2 of our 3 entrees off the bill and then and only then did she visit our table 3 times in 2 minutes to ask if we needed help with paying on the kiosk. When it came to her tip she was quite attentive. One would think that if you are trying to live off of your tips, one should be more attentive to their job and not chatting it up with others or on their phones. Food was horrible. Service was horrible. Would have given no stars if I was able. Management needs to take note.
They’re currently undergoing renovations, so I gave them a little slack (although based off other reviews, these issues don’t seem to be new). I asked for a few drinks off the menu and they told me they weren’t able to make any of them, so the bartender offered at peach margarita. The marg was probably the best part of this entire experience, though it cost $20. The food came out quick, which is the only positive here. Although in hindsight, definitely a con because there’s no way good food takes under 3min to make. I ordered a chicken Caesar salad and it was just disappointing. There were maybe 5-6 pieces of chicken, small amount of salad dressing and sad lettuce. My total for the drink and salad was $40. There aren’t many options in the airport, but I’d suggest literally anything else.
Atmosphere: 2
Food: 1
Service: 2
I paid $15 for pizza that tastes like dog food. I should have gone to the Jimmy John’s next door.
Atmosphere: 5
Food: 1
Service: 5
The pizza is amazing! Ashley was our server and also amazing!
Atmosphere: 5
Food: 5
Service: 5
It’s an airport, I get it. But I walk up to my chair, I have to scan a QR code to order, take and place my own order. Then scan QR code for each additional order, then again to pay. So Kona Brewing, this is free labor you just got from me. You forced me to work for you for free. Which is slavery.
I’ll be stopping somewhere else for my preflight libations next time. Ridiculous.
Atmosphere: 1
Service: 1
Perhaps the worst service I have ever received in a bar. The only thing that kept this a 1-star rating is the excellence of Kona beer.
Sitting at the bar, our server served us each a beer ... and then disappeared. Like 30 minutes disappeared. So, being in an airport, there are these things called "flights" that operate on schedules. Having a ticket on the aforementioned flight, I asked the other bartender to check us out so we could catch our flight. "I can't do that. The other bartender served you, only they can do that." Our bartender finally showed up and proceeded to sit at a table of customers and talk for another 15 minutes, in spite of my hand signals. 45 minutes to pay for a beer seems unreasonable to me. Thankfully, I did make my flight, but the thought of just walking out did cross my mind. Cannot recommend this place.
Atmosphere: 3
Service: 1
asked for a mai time. a drink that’s on there menu. server look at me like i was crazy. super rude guy
Service: 1
Loved lunch we had a server I believe his name is Bryce very informative an great service we will back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Currently experiencing the worst food poisoning of my life after having their beef empanadas.
Atmosphere: 2
Food: 1
Service: 3
Rudest encounter with the server, drinks are not shaken and when it was brought to the attention she told me to just stir it. I am not paying for an overpriced drink that’s not made properly to try and stir the chunks out nor should I. She used profanity and was extremely disrespectful and unprofessional. This is the second time there and second time with an unprofessional attitude.i tried to give her my card to check out and told to use the app. When the app wouldn’t work she was just rude about it. First time was food only second was for a drink since our plane was delayed. Horrible experience and customer service, she should not be in the service industry!
Atmosphere: 3
Food: 1
Service: 1
Beer and service is good but they should be banned from offering “food”.Server was really nice though…Southern Gentleman!
Atmosphere: 2
Food: 1
Service: 5
Restaurantji Recommends
Great place to begin a trip or an adventure.
Atmosphere: 4
Food: 3
Service: 5
Qr menu order at the table and pay by phone ! Quick airport eatery with great staff and a cool location. Glad they are there when I am flying out ! Great drinks and good company!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Altitude Project Cabernet Sauvignon, Hawaiian Chicken Bites
When Kona Grill Opened it was extremely good, and the food was amazing. We sat at the bar and while the service was good (2 bartenders), it definitely appears they have cheapened the quality of their food. We both ordered the "Surf & Turf", which use to come with a Nice, Lean Sliced Filet with Garlic Butter Patty (no longer have the butter) along with a Signature Roll, Green Beans and Whipped Mash Potatoes (some options applied). Now, at a higher price they cur the whipped potatoes out (only 1 side of green beans), no longer a sliced filet, but just a chuck of beef whiich truly did not have the texture of a filet, both were like a dried sirloin. The roll now is a poor version of a lobster roll, which contained VERY little lobster (they dont even sell this roll separetly) and fell apart. Not good at all! The greeters are not rude, yet they use to be so friendly here and that wasn't the case on this and other recent visits. I still recall a manager Patrick walking around and greeting everyone, but since he left It appears that practice has ended.
I wanted to shout my disdain from the mountain, but I didn’t have a mountain. I only had this forum. Staff was dismissive. Rude. Lame. Churlish. Food is reheated frozen cardboard. I’ve had better service from a vending machine. I’ve had better food and drinks in literally every other place I’ve ever been. Also- Everything is done through a QR code. They don’t want to interact with you. When you pay, you have to go online and put all your information. I’m at the airport, just swipe the card and let me escape this hell. I encourage other to shun this location.
Atmosphere: 1
Food: 1
Service: 1
Diner beware, our group will not return. We were seated efficiently to a near empty restaurant. The waitress did not make her presence known until after we sat waiting for nearly 10 minutes. Drink orders took another 10 to 15 minutes. Waitress then took dinner orders and we sat for nearly a half hour before our food came out all the while a minimum of 3 wait staff stood “hiding” behind the large pilar talking and on their phones and not being attentive to the customers. When the macadamia nut chicken was delivered, the sauce had a settled film on it, reflecting that it was not freshly made. The sautéed green beans came out cold with a white film on them from what they were sautéed in. And the miso whipped mashed potatoes tasted more like a cold, baked potato. My friends ordered the prime rib dinner, and the other one was a fillet. The prime rib ordered medium, came out well done and we doubt that it was prime rib as the texture was not prime rib quality. The sides that were ordered, were not brought out with the order. The macaroni and cheese that they rave about still had unmelted shredded cheese, reflecting that that dish as well was cold. Not sure why they have the kiosk at the table as pressing the button for waitstaff went unanswered until we waved our arm to get salt, pepper and butter - but the same 3 hid out again talking. And when she brought out the butter, I felt that it was cold. She disagreed with me saying that they were in the fridge and they’d warm up soon. Warm up on what, the cold potatoes??? Then the bill came reflecting the wine she never delivered. Again, pressing the “ask for waitstaff” button, she again was with the group talking and all were on their phones. When she was questioned about removing the wine from the bill, she was didn’t even remember the order. We questioned the prime rib and for it to be taken off the bill her reply was “our kitchen staff has been having a lot of problems lately, they are horrible”. She ended up removing 2 of our 3 entrees off the bill and then and only then did she visit our table 3 times in 2 minutes to ask if we needed help with paying on the kiosk. When it came to her tip she was quite attentive. One would think that if you are trying to live off of your tips, one should be more attentive to their job and not chatting it up with others or on their phones. Food was horrible. Service was horrible. Would have given no stars if I was able. Management needs to take note.
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