Horrible custermer service, are you mad because you work here just resign and look for something you like. I stop for a mangonada and the girl told me we DONT do that here, mind you its in the MENU. Ok.. I asked for a chocolate chip Sunday with extra almonds and whipped cream… they give me the Sunday wrong, no almonds, no whipped cream and it wasn’t chocolate chip. And they tell me they don’t have almonds…. Ok if you guys don’t have anything just close down this location. Or get people that has the motivation to work!
Atmosphere: 1
Food: 1
Service: 1
Gabriel Rixmann
Be aware there is not the full 31 flavors at this location, as it is a shared location with Dunkin donuts. They still have great ice cream, and many of the favorite flavors, Rainbow sherbet, Oreo cookies and cream, and mint chocolate chip (as examples). Unfortunately when we visited they didn't have any more waffle cones...
Alec E.
Worst Baskin Robbins ever do not waste your time coming here as it's always closed even when hours say it's open online.
Amber Flemings
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Kris Hensley
Employees weren't very friendly or attentive to us. Seemed upset that we ordered 3 cappuccino blasts and a bagel. All 4 employees stood down there making the drinks and forgot about the bagel. Then didn't toast the bagel.
Alex R.
I don't know what was so funny or why the girl at the intercom was trying to start conversation but first off as soon as we pulled up to the window she started yelling hello and didn't even give us a chance to roll our window down, then as we start telling her that we want milkshakes she started to tell us that she can make better coffees than milkshakes . She was just laughing in the mic countless times blowing off what we actually wanted and was trying to talk about other things in the mic so we drove off. She's lucky I didn't go in there and ask for her name and get her potentially fired because it was honestly so unprofessional.
Amber Banks
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Juliana Lee
Why on earth does it say it’s open 24 hours?? Drove 18 mins to get my son some ice cream at 9pm and was closed!
Wykoff's Adventures
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
Kelley Padgett
Went to this location at 7pm on a Sat and the lobby was closed! My son wanted ice cream so I went to drive through. I waited for 2 min and no one came on speaker. I asked if they were open and they said yes..just wait. So I sat there for another 2 min. Then they asked what do I want. I asked if they were serving ice cream and he said yes. He named the ice cream off to me, that's why I gave one star.. after I got to the window and gave her money, she said she can't give me change and stared at me. Then she asked what do I want to do? I said I would like my change. She went in tip jar and gave it to me. Something fishy going on in there, they never even opened register ?.
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
B Bowers
i love this place always quality food & service. this place has a good feel to it. mood here is similar to fresno's scene.
Rica
Love this place, great customer service! Everytime I order for myself and my job they know exactly who I am(drive through) and what I want, which means they take time to remember and learn faithful customers! Nothing like an ice coffee with whipped cream with a shot of Turbo to start your day of dealing with 30 to 50 children for 11 hours a day! Thank you Dunkin Donuts East Hillsborough Avenue.
Maggie Algarin
Love the flavor of the month each month. Staff friendly and always get our ice cream out quickly. Lots of places to sit inside.
Deonna Harlan
Very unprofessional! I would allow my dog to eat at this place
Horrible custermer service, are you mad because you work here just resign and look for something you like. I stop for a mangonada and the girl told me we DONT do that here, mind you its in the MENU. Ok.. I asked for a chocolate chip Sunday with extra almonds and whipped cream… they give me the Sunday wrong, no almonds, no whipped cream and it wasn’t chocolate chip. And they tell me they don’t have almonds…. Ok if you guys don’t have anything just close down this location. Or get people that has the motivation to work!
Atmosphere: 1
Food: 1
Service: 1
Be aware there is not the full 31 flavors at this location, as it is a shared location with Dunkin donuts. They still have great ice cream, and many of the favorite flavors, Rainbow sherbet, Oreo cookies and cream, and mint chocolate chip (as examples). Unfortunately when we visited they didn't have any more waffle cones...
Worst Baskin Robbins ever do not waste your time coming here as it's always closed even when hours say it's open online.
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Employees weren't very friendly or attentive to us. Seemed upset that we ordered 3 cappuccino blasts and a bagel. All 4 employees stood down there making the drinks and forgot about the bagel. Then didn't toast the bagel.
I don't know what was so funny or why the girl at the intercom was trying to start conversation but first off as soon as we pulled up to the window she started yelling hello and didn't even give us a chance to roll our window down, then as we start telling her that we want milkshakes she started to tell us that she can make better coffees than milkshakes . She was just laughing in the mic countless times blowing off what we actually wanted and was trying to talk about other things in the mic so we drove off. She's lucky I didn't go in there and ask for her name and get her potentially fired because it was honestly so unprofessional.
I would like the district mangers number to this location they are rude sat at driveway 10 minutes before being acknowledged then when I gave them my order they didn’t even listen then got mad when I yelled at them that the customer service was poor when I called they wouldn’t give me managers name this place is ran by children and all staff needs to be REPLACED .. I would give them 0 stars
Why on earth does it say it’s open 24 hours?? Drove 18 mins to get my son some ice cream at 9pm and was closed!
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
Went to this location at 7pm on a Sat and the lobby was closed! My son wanted ice cream so I went to drive through. I waited for 2 min and no one came on speaker. I asked if they were open and they said yes..just wait. So I sat there for another 2 min. Then they asked what do I want. I asked if they were serving ice cream and he said yes. He named the ice cream off to me, that's why I gave one star.. after I got to the window and gave her money, she said she can't give me change and stared at me. Then she asked what do I want to do? I said I would like my change. She went in tip jar and gave it to me. Something fishy going on in there, they never even opened register ?.
Restaurantji Recommends
Very bad customer service, placed closed at 9pm and I went to drive through at 830pm 30mins before closed, and they tell me emergency shutdown totally unacceptable. To me it sounds like you got people working there that are lazy and don't appreciate a paycheck
i love this place always quality food & service. this place has a good feel to it. mood here is similar to fresno's scene.
Love this place, great customer service! Everytime I order for myself and my job they know exactly who I am(drive through) and what I want, which means they take time to remember and learn faithful customers! Nothing like an ice coffee with whipped cream with a shot of Turbo to start your day of dealing with 30 to 50 children for 11 hours a day! Thank you Dunkin Donuts East Hillsborough Avenue.
Love the flavor of the month each month. Staff friendly and always get our ice cream out quickly. Lots of places to sit inside.
Very unprofessional! I would allow my dog to eat at this place