Complete incompetence. I received a text notification that I was getting a delivery from Dough. It was supposed to be a Father's day treat from one of my daughters. 15 minutes later, I received another notification that the order had been cancelled and to call the store for details. When I called, Essence answered. I told about my texts and she did not find any order on the iPad she had. I told her it was a Door Dash order and she looked at the Door Dash iPad and found it. The excuse was that there was new person on the register, they were very busy with it being Sunday and Father's day, and the Door Dash printer wasn't working and they didn't have the order. When the driver arrived to pick up the order, no one bothered to look at the iPad since the printer wasn't working, Dough told the driver there was no order, so it was cancelled. I was told I could place a new order, except I don't know what the order was and it was already paid for. Please, save your time and frustration and DO NOT order from here. After speaking with my daughter, I discovered that she ordered directly from the Dough website which makes the excuses even more disgusting. Dough, if you can't handle technology and online ordering, DON'T DO IT!
J Mil
Compared to others at the price, I'm not sure where the hype came from. It's good, but VooDoo donuts in Universal Studios is somehow the same price and more generous on topping and all. Gelado was good, next time we'll try the pies or macaroon.
USABelgie
Pretty cool place and worthwhile the stop to have a donut/experience different from all the big chain places. However asking for a tip when paying from L 25% to R 18% is just ridiculous. Of course we all don't mind giving a tip but within reason. Suggesting a $6 tip on a $24 purchase that took less than 2 mins is just stupid. We have pushed the tipping to a point it's stupid and it's just leaving a bad overall customer experience
Don B
Dough is a fantastic bakery. The donuts ? here are superb. Excellent coffee ☕. Great service. Go out of your way to come here.
Anita Gantner
Overpriced. If I am expected to pay more for a product, I expect it to be worth the cost. That was anything but the case at my visit to Dough. I ordered an apple fritter. It was easily the worst apple fritter I've had. First off it was stale. There was no way that fritter had been made the day that I bought it. The other problem is that there was barely a teaspoon of apple in the fritter. My mistake was not reading the reviews from someone having had a similar experience. Don't waste your money.
Steven Gildin
Soooooo freaking yummy !This is a dessert place that does breakfast too.The treats are top shelf. Crazy decedent.And it offers a really cute, large seating area. So If you need something really gooey and sweet, head over here.
Haydon L
Victoria was there and was a great help! Excellent choice of donuts and coffee and very delicious!!!
Mariah T
Great spot. Super cute, banging music. Yummy donuts ???????☺️☺️?❤️??????????????☺️??????
The Saravia Mama
37 mins out of our way to get here. Two words; Worth it! The iced dirty chai, chocolate dream cake, peanut butter monster brownie, & cookies. What made it better was the lovely E'Lisa who took care of us so gracefully with such patience. Thank you for serving us.
Andre Arceneaux
We came in shortly before closing and were taken care of by Victoria. She remembered us from our last visit which immediately made us feel right at home! Unfortunately my favorite donut was sold out, but no problem! Victoria personally crafted exactly what I wanted using what was available. Donut perfection ! We love coming here and will be back very soon.
Delicious cookies and donuts!! The cookies are so soft in the center and crispy on the outside. Plus they’re a not too sweet. The cake donuts are some of my faves! We love coming here for a quick treat!
Teacher
37 mins out of our way to get here. Two words; Worth it! The iced dirty chai, chocolate dream cake, peanut butter monster brownie, & cookies. What made it better was the lovely E'Lisa who took care of us so gracefully, with such patience. Thank you for serving us.
G6909ZXjonathanm
Almost since it’s been open, I’ve been stopping at Dough for “designer“ donuts. they almost always have an interesting variety and they’re a hit with everyone! Victoria has been the associate multiple times and does a great job!
Brennen B
My girlfriend and I decided to try this place out. I’ve been here before Covid and it was good. She tried a “Golden Fudge” Cupcake as I tried the “ Chocolate Ganache” Cupcake. I really don’t know how to describe them but they both made your mouth feel like you just chewed on Saw Dust because they are So Dry. PLEASE, do yourself a big favor a don’t waist you money nor your time which is more valuable these days.
FloridaTraveler008
This is a fantastic place to relax and enjoy coffee☕ and donuts?. The donuts, brownies and cakes here are all excellent. Service is always courteous and professional. Highly recommend this bakery.
Complete incompetence. I received a text notification that I was getting a delivery from Dough. It was supposed to be a Father's day treat from one of my daughters. 15 minutes later, I received another notification that the order had been cancelled and to call the store for details. When I called, Essence answered. I told about my texts and she did not find any order on the iPad she had. I told her it was a Door Dash order and she looked at the Door Dash iPad and found it. The excuse was that there was new person on the register, they were very busy with it being Sunday and Father's day, and the Door Dash printer wasn't working and they didn't have the order. When the driver arrived to pick up the order, no one bothered to look at the iPad since the printer wasn't working, Dough told the driver there was no order, so it was cancelled. I was told I could place a new order, except I don't know what the order was and it was already paid for. Please, save your time and frustration and DO NOT order from here. After speaking with my daughter, I discovered that she ordered directly from the Dough website which makes the excuses even more disgusting. Dough, if you can't handle technology and online ordering, DON'T DO IT!
Compared to others at the price, I'm not sure where the hype came from. It's good, but VooDoo donuts in Universal Studios is somehow the same price and more generous on topping and all. Gelado was good, next time we'll try the pies or macaroon.
Pretty cool place and worthwhile the stop to have a donut/experience different from all the big chain places. However asking for a tip when paying from L 25% to R 18% is just ridiculous. Of course we all don't mind giving a tip but within reason. Suggesting a $6 tip on a $24 purchase that took less than 2 mins is just stupid. We have pushed the tipping to a point it's stupid and it's just leaving a bad overall customer experience
Dough is a fantastic bakery. The donuts ? here are superb. Excellent coffee ☕. Great service. Go out of your way to come here.
Overpriced. If I am expected to pay more for a product, I expect it to be worth the cost. That was anything but the case at my visit to Dough. I ordered an apple fritter. It was easily the worst apple fritter I've had. First off it was stale. There was no way that fritter had been made the day that I bought it. The other problem is that there was barely a teaspoon of apple in the fritter. My mistake was not reading the reviews from someone having had a similar experience. Don't waste your money.
Soooooo freaking yummy !This is a dessert place that does breakfast too.The treats are top shelf. Crazy decedent.And it offers a really cute, large seating area. So If you need something really gooey and sweet, head over here.
Victoria was there and was a great help! Excellent choice of donuts and coffee and very delicious!!!
Great spot. Super cute, banging music. Yummy donuts ???????☺️☺️?❤️??????????????☺️??????
37 mins out of our way to get here. Two words; Worth it! The iced dirty chai, chocolate dream cake, peanut butter monster brownie, & cookies. What made it better was the lovely E'Lisa who took care of us so gracefully with such patience. Thank you for serving us.
We came in shortly before closing and were taken care of by Victoria. She remembered us from our last visit which immediately made us feel right at home! Unfortunately my favorite donut was sold out, but no problem! Victoria personally crafted exactly what I wanted using what was available. Donut perfection ! We love coming here and will be back very soon.
Restaurantji Recommends
Delicious cookies and donuts!! The cookies are so soft in the center and crispy on the outside. Plus they’re a not too sweet. The cake donuts are some of my faves! We love coming here for a quick treat!
37 mins out of our way to get here. Two words; Worth it! The iced dirty chai, chocolate dream cake, peanut butter monster brownie, & cookies. What made it better was the lovely E'Lisa who took care of us so gracefully, with such patience. Thank you for serving us.
Almost since it’s been open, I’ve been stopping at Dough for “designer“ donuts. they almost always have an interesting variety and they’re a hit with everyone! Victoria has been the associate multiple times and does a great job!
My girlfriend and I decided to try this place out. I’ve been here before Covid and it was good. She tried a “Golden Fudge” Cupcake as I tried the “ Chocolate Ganache” Cupcake. I really don’t know how to describe them but they both made your mouth feel like you just chewed on Saw Dust because they are So Dry. PLEASE, do yourself a big favor a don’t waist you money nor your time which is more valuable these days.
This is a fantastic place to relax and enjoy coffee☕ and donuts?. The donuts, brownies and cakes here are all excellent. Service is always courteous and professional. Highly recommend this bakery.
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