Do not order from this place! We ordered large sugar cookie cake for my daughter’s birthday, paid the EXTRA charge for the sugar cake only to pick up the cake the morning of the party and it be chocolate chip! My daughter is allergic to chocolate which was the reason for sugar cookie. Of course there was nothing the person working could do since I needed it right then. You can imagine how upset my daughter was when I brought it home for her party. I asked for the manager to call me back because it was Memorial Day and no manager was working. No one called me back so I called back a few days later and a lady who said she was an assistant manager told me her manager was on vacation and she wanted them to be able to enjoy the time off and would have her call me within a few days for a refund. It’s now been over a week and no one has called or sent a refund! The assistant manager kept saying she would make sure she calls me back by Sunday. VERY TERRIBLE COMPANY! Poor management. The cake was over $50!
Brian Lawrence
I was at the mall for a strawberry/banana smoothie, and for other things. Della was so polite and told me about cheese curds from WI, is where I am going back today. Della was very helpful!!! Her coworker Logan was polite too while there. She was the nicest person I met today and in the mall. She deserves something nice.
Zoe Elliott
Stopped in on my birthday to snag my birthday freebie, was told I couldn’t get it. For no reason, just that I could only have .99 cents off. But I had already redeemed the coupon for them to scan, so I couldn’t use it again at another location. No problem solving. No making the moment right. Just a joke honesty.
Thurston White Jr
My son loved his cookie.
Gregory Kellis
Ordered 11 dozen cookies on a short notice. They not only delivered, they were very friendly about it.
Atmosphere: 5
Food: 5
Service: 5
Evan Gibson
Place charges $11.48 for a couple pretzel pieces and a small soda and won’t even refill the soda for you. Go to auntie Annie’s they’ll refill ya
Atmosphere: 1
Food: 1
Service: 1
Katie Breit
The Staff working on June 4 2024 were the absolute sweetest, much like the cookies! Cannot recommend this place enough!
Atmosphere: 5
Food: 5
Service: 5
becca c
Whoever was working 6/4/24 at like 4:45pm were so great! Everyone seemed super nice and the man with glasses and light hair was super awesome. Thanks friends
Atmosphere: 5
Food: 5
Service: 5
Ashley Ward
I think the picture is self-explanatory as to why I was not happy with my order. I asked to have the cookie cake look like just like the display. With what I thought was a simple request, to just have the letters “HB” written on it, turned out horrible!!! I cannot believe this is even acceptable and that the manager of the store Maureen WROTE ON THE CAKE AND packaged the order. After I spoke with Maureen to try to find a solution I asked her to refund my money. She said once you pick it up that’s it, nothing she can do. When I asked for the owners name, she said “Tampa twist treat” and refused to give me the owner name or number or a way I could contact them. She actually encouraged me to write a review and see if I have luck getting ahold of an owner this way. Please tell me this is not what customer service and cake decorating has come to? So disappointed.
Atmosphere: 1
Food: 1
Service: 1
Anthony Notaro
cesar was super helpful and got me hooked up with all my needs!!
The staff had standard service. But the cookies?!? Terrible. I can taste how cheap the dough was and they’re overpriced for that. I actually wouldn’t mind if you charged me more for an excellent quality cookie. I was so mad at my purchase, I went out of my way to write a review for how disappointing these cookies were, especially being in a prime location. “Burned and turn” of a customer for me.
Atmosphere: 2
Food: 1
Service: 4
Kelley Jones
I live in Ohio. I have ordered cookie cakes for almost all of my daughter's 24 birthday's, and other celebrations throughout the years. They always did a great job at Dayton Mall in Ohio. My daughter now lives in Tampa. I have ordered her 22nd, 23rd, and 24th birthday cookies from the Tampa store. I have had awesome experiences each time, especially considering I'm ordering over the phone from OH and my daughter picks them up in Tampa. Each one is custom to my specification and never picked from a premade design of GAC. I'd post pics of each of I could on here. A girl named Rebecca has decorated the last 2, not sure who did the 1st one. Thank you for working with me and what I've ordered online and then calling to verify what I want, then creating great designs. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie with Red & Green M&M’S, Cake, Specialty Cookie
Rachel
Great cookies ? as usual ?. I usual get the 5+1 deal.
Christa Walker
Their cookies are simply delicious here and the service is always great too. I highly would recommend trying them out whenever you have a chance.
Gina Salvatore
Love this location! They knock it out of the park with the designs every time and quality is always exceptional! They've made many cookies for workplace events and never disappoint!
Do not order from this place! We ordered large sugar cookie cake for my daughter’s birthday, paid the EXTRA charge for the sugar cake only to pick up the cake the morning of the party and it be chocolate chip! My daughter is allergic to chocolate which was the reason for sugar cookie. Of course there was nothing the person working could do since I needed it right then. You can imagine how upset my daughter was when I brought it home for her party. I asked for the manager to call me back because it was Memorial Day and no manager was working. No one called me back so I called back a few days later and a lady who said she was an assistant manager told me her manager was on vacation and she wanted them to be able to enjoy the time off and would have her call me within a few days for a refund. It’s now been over a week and no one has called or sent a refund! The assistant manager kept saying she would make sure she calls me back by Sunday. VERY TERRIBLE COMPANY! Poor management. The cake was over $50!
I was at the mall for a strawberry/banana smoothie, and for other things. Della was so polite and told me about cheese curds from WI, is where I am going back today. Della was very helpful!!! Her coworker Logan was polite too while there. She was the nicest person I met today and in the mall. She deserves something nice.
Stopped in on my birthday to snag my birthday freebie, was told I couldn’t get it. For no reason, just that I could only have .99 cents off. But I had already redeemed the coupon for them to scan, so I couldn’t use it again at another location. No problem solving. No making the moment right. Just a joke honesty.
My son loved his cookie.
Ordered 11 dozen cookies on a short notice. They not only delivered, they were very friendly about it.
Atmosphere: 5
Food: 5
Service: 5
Place charges $11.48 for a couple pretzel pieces and a small soda and won’t even refill the soda for you. Go to auntie Annie’s they’ll refill ya
Atmosphere: 1
Food: 1
Service: 1
The Staff working on June 4 2024 were the absolute sweetest, much like the cookies! Cannot recommend this place enough!
Atmosphere: 5
Food: 5
Service: 5
Whoever was working 6/4/24 at like 4:45pm were so great! Everyone seemed super nice and the man with glasses and light hair was super awesome. Thanks friends
Atmosphere: 5
Food: 5
Service: 5
I think the picture is self-explanatory as to why I was not happy with my order. I asked to have the cookie cake look like just like the display. With what I thought was a simple request, to just have the letters “HB” written on it, turned out horrible!!! I cannot believe this is even acceptable and that the manager of the store Maureen WROTE ON THE CAKE AND packaged the order. After I spoke with Maureen to try to find a solution I asked her to refund my money. She said once you pick it up that’s it, nothing she can do. When I asked for the owners name, she said “Tampa twist treat” and refused to give me the owner name or number or a way I could contact them. She actually encouraged me to write a review and see if I have luck getting ahold of an owner this way. Please tell me this is not what customer service and cake decorating has come to? So disappointed.
Atmosphere: 1
Food: 1
Service: 1
cesar was super helpful and got me hooked up with all my needs!!
Restaurantji Recommends
The staff had standard service. But the cookies?!? Terrible. I can taste how cheap the dough was and they’re overpriced for that. I actually wouldn’t mind if you charged me more for an excellent quality cookie. I was so mad at my purchase, I went out of my way to write a review for how disappointing these cookies were, especially being in a prime location. “Burned and turn” of a customer for me.
Atmosphere: 2
Food: 1
Service: 4
I live in Ohio. I have ordered cookie cakes for almost all of my daughter's 24 birthday's, and other celebrations throughout the years. They always did a great job at Dayton Mall in Ohio. My daughter now lives in Tampa. I have ordered her 22nd, 23rd, and 24th birthday cookies from the Tampa store. I have had awesome experiences each time, especially considering I'm ordering over the phone from OH and my daughter picks them up in Tampa. Each one is custom to my specification and never picked from a premade design of GAC. I'd post pics of each of I could on here. A girl named Rebecca has decorated the last 2, not sure who did the 1st one. Thank you for working with me and what I've ordered online and then calling to verify what I want, then creating great designs. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie with Red & Green M&M’S, Cake, Specialty Cookie
Great cookies ? as usual ?. I usual get the 5+1 deal.
Their cookies are simply delicious here and the service is always great too. I highly would recommend trying them out whenever you have a chance.
Love this location! They knock it out of the park with the designs every time and quality is always exceptional! They've made many cookies for workplace events and never disappoint!
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