Lack of professionalism. There are three of us drivers gathered outside the restaurant and no employee is giving us orders because they say they are closed when it's only 1 am and they close at 3 am and they laugh in our faces as if they don't care and tell us to cancel.
Atmosphere: 1
Food: 1
Service: 1
The Youngs
Food is always good. But service sucks. Tried ordering through door dash and had my order messed up twice. Tried ordering through the website for delivery and when I wanted to add more wings and fries I had to call the store. Called the store and they said they didn't see my order. Said my confirmation number meant nothing. So I went to the store, cashier didn't find my order but someone else did from the back. Because I had to come in person I just placed a 2nd order to go. No refund for delivery or tip I prepaid for. Avoid this store unless you're walking in ordering and waiting for it. If you're ordering delivery just order from a different location.
Atmosphere: 1
Food: 5
Service: 2
Jennifer Marie Long
We love it dumain thanks you daddy
Atmosphere: 5
Food: 5
Didekenan
dissmissive staff members
Atmosphere: 1
Service: 1
Frank Brown
Cook to order and the food was good and friendly staff š
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
throwaway
Service is absolutely poor . Iāve been here maybe 4 times in 4 months and my order has been wrong every time . I just ordered there today , wings were missing the I went back they gave me boneless wings instead of bone in . This location needs all new employees.
Jay Mars
Ran by someone who doesnāt understand buisness extremely rude general manager doesnāt have any common sense she was one of the nastiest attitude managers Iāve ever spoke with says there used to be a sign but itās not there but Iām supposed to know it used to be a sign and said āI donāt care if you leave I donāt own thisā Iām sure the owner does
Atmosphere: 1
Food: 1
Service: 1
Michael Williams
TRUST THE REVIEWS THEY SUCK!! Just moved into the area and this is my second time coming. I do not order ahead and Both times order has been wrong asked for well done not what I received. Fries seem stale as if they were reheated and I don't know if he's the manager but that's who the employees were trying to get help from and he's just as rude to the customers as he is his employees. And the vulgar music blasting isn't helping them with customer service or the attitude in that place won't be back. Something has to change I know we are in the hood but this can not be acceptable standard for our people this has to be the worst two Wingstop experiences I have received anywhere.
Atmosphere: 1
Food: 1
Service: 1
Angel Fernandez
Terrible customer service.
Randall stucky
Disgusting nasty I wouldn't feed this to my dog. Management could care less they are seriously out of touch with customers needs
I ordered at 9:14 pm it was 9:52pm they hadnāt hand me my order I asked and they had it sitting there. I open the bag and see that they didnāt put my side of veggies in there , I asked for it I had to wait another 5min to receive it. I finally left when I make it home that I open my box of wings I realized they only put 11wings in there when I paid for 16!!!! Never going back! Worse experience Iāve had at Wingstop!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Wings
Fl Cruiser
This location has never really been good and if there was any other competition in the area, they would be been shut down already. That being said tonight was the worst experience Iāve ever had there. There was no ice in the ice machine, thatās pretty normal. I usually just get ice at my house so itās not a big deal, but I did want a Coke tonight. Both regular Coke and Coke zero were out. The 10 piece bone in wing that I ordered, well actually there was only nine, but thatās another story. The were so burnt they were not edible. I was also thrown a surprise container in my bag, which were some type of fries that seemed like they were cooked an hour ago. They were soggy and not warm at all, not sure if that was them trying to be nice, but it didnāt work. The fries that I actually ordered were hot and tasty. After getting home from a long day of work and changing your clothes and sitting down to eat, and this is what you get/paid for, itās very disheartening, there was no way I was putting clothes back on and heading up there and postponing things another 40 minutes to an hour. Hence this review.
Atmosphere: 1
Food: 1
Service: 1
ivonis yoannasouto
Very good.
Alexis Watson
I recently ordered from the Hillsborough location and was disappointed with both the order and the customer service experience. My order was missing an item (a fry), which was frustrating in itself. However, the bigger issue was how difficult it was to resolve the problem.
When I tried to contact the restaurant, it was nearly impossible to get ahold of anyone. When I finally did, the individual on the phone was unhelpful and dismissive. They refused to let me speak to a manager and didnāt even bother to take down my information to address the issue. I was left feeling like my concern didnāt matter to them at all. They simply stated that they packed that order themselves and the "fries were in there"... the Voodoo fries were, the other batch wasn't.
Mistakes happen, and I understand that, but how a business handles those mistakes says a lot about their commitment to their customers. Unfortunately, this experience has left me questioning whether Iād want to order from here again. I hope the management takes steps to improve their customer service, as this could have been resolved so much more easily with just a little effort and courtesy.
Lack of professionalism. There are three of us drivers gathered outside the restaurant and no employee is giving us orders because they say they are closed when it's only 1 am and they close at 3 am and they laugh in our faces as if they don't care and tell us to cancel.
Atmosphere: 1
Food: 1
Service: 1
Food is always good. But service sucks. Tried ordering through door dash and had my order messed up twice. Tried ordering through the website for delivery and when I wanted to add more wings and fries I had to call the store. Called the store and they said they didn't see my order. Said my confirmation number meant nothing. So I went to the store, cashier didn't find my order but someone else did from the back. Because I had to come in person I just placed a 2nd order to go. No refund for delivery or tip I prepaid for. Avoid this store unless you're walking in ordering and waiting for it. If you're ordering delivery just order from a different location.
Atmosphere: 1
Food: 5
Service: 2
We love it dumain thanks you daddy
Atmosphere: 5
Food: 5
dissmissive staff members
Atmosphere: 1
Service: 1
Cook to order and the food was good and friendly staff š
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Service is absolutely poor . Iāve been here maybe 4 times in 4 months and my order has been wrong every time . I just ordered there today , wings were missing the I went back they gave me boneless wings instead of bone in . This location needs all new employees.
Ran by someone who doesnāt understand buisness extremely rude general manager doesnāt have any common sense she was one of the nastiest attitude managers Iāve ever spoke with says there used to be a sign but itās not there but Iām supposed to know it used to be a sign and said āI donāt care if you leave I donāt own thisā Iām sure the owner does
Atmosphere: 1
Food: 1
Service: 1
TRUST THE REVIEWS THEY SUCK!!
Just moved into the area and this is my second time coming. I do not order ahead and Both times order has been wrong asked for well done not what I received. Fries seem stale as if they were reheated and I don't know if he's the manager but that's who the employees were trying to get help from and he's just as rude to the customers as he is his employees. And the vulgar music blasting isn't helping them with customer service or the attitude in that place won't be back. Something has to change I know we are in the hood but this can not be acceptable standard for our people this has to be the worst two Wingstop experiences I have received anywhere.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service.
Disgusting nasty I wouldn't feed this to my dog. Management could care less they are seriously out of touch with customers needs
Restaurantji Recommends
Got food delivered and it was quite good and plentiful. Mango Habonero wings, spicy and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Wings, Mango Habanero
I ordered at 9:14 pm it was 9:52pm they hadnāt hand me my order I asked and they had it sitting there. I open the bag and see that they didnāt put my side of veggies in there , I asked for it I had to wait another 5min to receive it. I finally left when I make it home that I open my box of wings I realized they only put 11wings in there when I paid for 16!!!! Never going back! Worse experience Iāve had at Wingstop!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Wings
This location has never really been good and if there was any other competition in the area, they would be been shut down already. That being said tonight was the worst experience Iāve ever had there. There was no ice in the ice machine, thatās pretty normal. I usually just get ice at my house so itās not a big deal, but I did want a Coke tonight. Both regular Coke and Coke zero were out. The 10 piece bone in wing that I ordered, well actually there was only nine, but thatās another story. The were so burnt they were not edible. I was also thrown a surprise container in my bag, which were some type of fries that seemed like they were cooked an hour ago. They were soggy and not warm at all, not sure if that was them trying to be nice, but it didnāt work. The fries that I actually ordered were hot and tasty. After getting home from a long day of work and changing your clothes and sitting down to eat, and this is what you get/paid for, itās very disheartening, there was no way I was putting clothes back on and heading up there and postponing things another 40 minutes to an hour. Hence this review.
Atmosphere: 1
Food: 1
Service: 1
Very good.
I recently ordered from the Hillsborough location and was disappointed with both the order and the customer service experience. My order was missing an item (a fry), which was frustrating in itself. However, the bigger issue was how difficult it was to resolve the problem.
When I tried to contact the restaurant, it was nearly impossible to get ahold of anyone. When I finally did, the individual on the phone was unhelpful and dismissive. They refused to let me speak to a manager and didnāt even bother to take down my information to address the issue. I was left feeling like my concern didnāt matter to them at all. They simply stated that they packed that order themselves and the "fries were in there"... the Voodoo fries were, the other batch wasn't.
Mistakes happen, and I understand that, but how a business handles those mistakes says a lot about their commitment to their customers. Unfortunately, this experience has left me questioning whether Iād want to order from here again. I hope the management takes steps to improve their customer service, as this could have been resolved so much more easily with just a little effort and courtesy.
Atmosphere: 1
Food: 5
Service: 1
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