Horrible Drive Thru service . That girl needs to be let go. 11/11 at around 3;00pm. Had 2 customers in drive thru. Gave me attitude because i needed a minute. Got to the window, waited. Grabbed the card and handed the food. Asked for Sour cream and before I could ask for hot sauce for the chili she walked away and grabbed the sourcream. When she same back, i asked for crackers and hot sauce... GOT THE ROLLED EYES attitude face and irritated annoyed response as if im bothering her. Chili watered down. Called to ask question, Employee answered and stated they were the manager. Didnt answer the phone respectfully, and didnt give name. Asked for name, gave me a name I couldn't understand. Then asked her to repeat and she stated her name was WENDY. I know thats not the name she originally gave me. Called her out and giggly said, No thats the name I said. After asking how many ounces the large chili is.. she stated she didnt know. What Manager doesnt know the sizes. Wow just wow. Then the guy took the phone and answered me. Impersonating managers and giving horrible service. I GUARANTEE ITS THE DRIVE THRU GIRL at the window. Get rid of her ASAP. NEVER COMING BACK.
Atmosphere: 1
Food: 1
Service: 1
MATTS MARBLE AND TILE LLC. (MMT)
Good Wendy hot fresh food
Atmosphere: 5
Food: 5
Service: 5
Honey S
Ordered a large coffee got a small one. I tried to correct her, she didn’t listen. Payed for a large got a small coffee
Atmosphere: 1
Food: 1
Service: 1
Rich B
Clean and quick
Atmosphere: 5
Food: 5
Service: 5
Sandra Locascio
Great Wendy's location. Our order was delivered very quickly. We ate in and it was very clean with numerous places (tables etc) to eat. Very friendly , welcoming employees. There is a drive through which was moving very well too. And as usual a great burger and fries.
Atmosphere: 5
Food: 5
Service: 5
Kristen
I asked why the app won't let me pay for my order, I had already attached the coupons, The young lady didn't know and asked for help, The old man I assume was the manager was down right rude. He said is the app doesn't work then they do not honor the coupons, and in the rudest tone said I ain't paying for it. I will go to Nokomis or south Venice f I want Wendys. And I will tell everyone I know how rude and horrible the service is at this Wendys. Hopefully corporate will do something.
Service: 1
Sharon Neitzel
First time I had been there drive thru and it was hard to understand them. Got home and I was shorted one baked potato My fault I should have checked the bag before I left.
Atmosphere: 4
Food: 5
Service: 4
Nick Coffey
Let's just say they didn't do their job at all. The employees decided just to hand the food over to my dad and mom, just thinking it was okay to not check the screens. They are untrained at this point.
My boss gets us breakfast every Friday morning. Last Friday (6/13/25) he stopped at this particular Wendy’s and ordered 10 sandwiches. When he got to work we found only 8 in the bag. Not that big of a deal until my coworker bit into his, only to find a foreign hair! The look on his face as a slimy string of hair is pulled between his teeth and the sandwich made me put my sub par sandwich down. So, let’s recap the story so far. Tim orders 10 sandwiches, and only receives 8, and one of the 8 had a hair in it. Tim calls up this Wendy’s and speaks with the manager, the manager apologizes and promises a comped meal the next time Tim comes in. Should be all fine and dandy after that, right? Right? NOT! This Friday (6/20/25) Tim goes through the drive through and orders his 10 sandwiches for us, expecting a comped meal. However his morning was thwarted by George, claiming to be a district manager. George stated the comping a meal was ‘not policy’ and closed the drive thru window on Tim. Tim knocked on the window gently, and George the district manager aggressively opens the window and ,with so much venom in his voice it could kill a horse, says ‘what do you need now?’ Tim responds ‘first your customer service sucks, and second I’d like my money back for the two sandwiches that I never received and the third that had the hair in it’ Tim was given the refund and chose to go next door to dunkin for our breakfast this morning, which was much better than last weeks. So let’s recap- Tim orders 10 sandwiches, received 7 plus on with hair in it and is promised his next meal comped. Tim goes back for his promised meal and is told, quite rudely, that it’s not policy and he’ll get 3 sandwiches comped- which goes directly against what he had been previously told. Now, I’ve only worked in customer service my whole working life so I may be wrong; but when a manager promises something (even when it goes against policy) the right thing to do is to honor the promise and retrain the manager. I could be wrong, but that’s how it was always done when I had any similar issues.
Teron Skeans
My boss always gets his 10 employees and my self meals every Friday and when he got to the shop he discovered he was short two sandwiches. We all ate what we had and discovered a stringy substance glide through my teeth as I ate my sandwich. After inspecting my meal I found hair!!!. So my boss calls back and was told we are sorry we will make things right next Friday with 10 sandwiches on us. Well Things did not turn out right In fact things got worse. The district manager (supposedly named George) was at the window this morning and did not give us the 10 sandwich’s promised and said that it’s not policy and rudely closed the window. After this my boss then knocked on the window and then was rudely spoken to and offered 3 sandwiches that were missing and the one with hair. Highly don’t recommend this location and said district manager’s behavior.
Marc Anthony
Fast food fast food fast food, drive thru sucks
Hemant Patel
Went at 11:50pm they close at midnight. They refused and said there closed?
Horrible Drive Thru service . That girl needs to be let go. 11/11 at around 3;00pm. Had 2 customers in drive thru. Gave me attitude because i needed a minute. Got to the window, waited. Grabbed the card and handed the food. Asked for Sour cream and before I could ask for hot sauce for the chili she walked away and grabbed the sourcream. When she same back, i asked for crackers and hot sauce... GOT THE ROLLED EYES attitude face and irritated annoyed response as if im bothering her. Chili watered down. Called to ask question, Employee answered and stated they were the manager. Didnt answer the phone respectfully, and didnt give name. Asked for name, gave me a name I couldn't understand. Then asked her to repeat and she stated her name was WENDY. I know thats not the name she originally gave me. Called her out and giggly said, No thats the name I said.
After asking how many ounces the large chili is.. she stated she didnt know. What Manager doesnt know the sizes. Wow just wow. Then the guy took the phone and answered me. Impersonating managers and giving horrible service. I GUARANTEE ITS THE DRIVE THRU GIRL at the window. Get rid of her ASAP. NEVER COMING BACK.
Atmosphere: 1
Food: 1
Service: 1
Good Wendy hot fresh food
Atmosphere: 5
Food: 5
Service: 5
Ordered a large coffee got a small one. I tried to correct her, she didn’t listen. Payed for a large got a small coffee
Atmosphere: 1
Food: 1
Service: 1
Clean and quick
Atmosphere: 5
Food: 5
Service: 5
Great Wendy's location. Our order was delivered very quickly. We ate in and it was very clean with numerous places (tables etc) to eat. Very friendly , welcoming employees. There is a drive through which was moving very well too. And as usual a great burger and fries.
Atmosphere: 5
Food: 5
Service: 5
I asked why the app won't let me pay for my order, I had already attached the coupons, The young lady didn't know and asked for help, The old man I assume was the manager was down right rude. He said is the app doesn't work then they do not honor the coupons, and in the rudest tone said I ain't paying for it. I will go to Nokomis or south Venice f I want Wendys. And I will tell everyone I know how rude and horrible the service is at this Wendys. Hopefully corporate will do something.
Service: 1
First time I had been there drive thru and it was hard to understand them. Got home and I was shorted one baked potato My fault I should have checked the bag before I left.
Atmosphere: 4
Food: 5
Service: 4
Let's just say they didn't do their job at all. The employees decided just to hand the food over to my dad and mom, just thinking it was okay to not check the screens. They are untrained at this point.
Atmosphere: 1
Food: 1
Service: 1
Food was terrible and staff was extremely rude
Rude staff. Food not great. Issues every time.
Restaurantji Recommends
Very bad service and look so mean
My boss gets us breakfast every Friday morning. Last Friday (6/13/25) he stopped at this particular Wendy’s and ordered 10 sandwiches. When he got to work we found only 8 in the bag. Not that big of a deal until my coworker bit into his, only to find a foreign hair! The look on his face as a slimy string of hair is pulled between his teeth and the sandwich made me put my sub par sandwich down.
So, let’s recap the story so far. Tim orders 10 sandwiches, and only receives 8, and one of the 8 had a hair in it. Tim calls up this Wendy’s and speaks with the manager, the manager apologizes and promises a comped meal the next time Tim comes in. Should be all fine and dandy after that, right? Right? NOT!
This Friday (6/20/25) Tim goes through the drive through and orders his 10 sandwiches for us, expecting a comped meal. However his morning was thwarted by George, claiming to be a district manager. George stated the comping a meal was ‘not policy’ and closed the drive thru window on Tim. Tim knocked on the window gently, and George the district manager aggressively opens the window and ,with so much venom in his voice it could kill a horse, says ‘what do you need now?’ Tim responds ‘first your customer service sucks, and second I’d like my money back for the two sandwiches that I never received and the third that had the hair in it’
Tim was given the refund and chose to go next door to dunkin for our breakfast this morning, which was much better than last weeks.
So let’s recap- Tim orders 10 sandwiches, received 7 plus on with hair in it and is promised his next meal comped. Tim goes back for his promised meal and is told, quite rudely, that it’s not policy and he’ll get 3 sandwiches comped- which goes directly against what he had been previously told.
Now, I’ve only worked in customer service my whole working life so I may be wrong; but when a manager promises something (even when it goes against policy) the right thing to do is to honor the promise and retrain the manager. I could be wrong, but that’s how it was always done when I had any similar issues.
My boss always gets his 10 employees and my self meals every Friday and when he got to the shop he discovered he was short two sandwiches. We all ate what we had and discovered a stringy substance glide through my teeth as I ate my sandwich. After inspecting my meal I found hair!!!.
So my boss calls back and was told we are sorry we will make things right next Friday with 10 sandwiches on us. Well Things did not turn out right In fact things got worse. The district manager (supposedly named George) was at the window this morning and did not give us the 10 sandwich’s promised and said that it’s not policy and rudely closed the window. After this my boss then knocked on the window and then was rudely spoken to and offered 3 sandwiches that were missing and the one with hair. Highly don’t recommend this location and said district manager’s behavior.
Fast food fast food fast food, drive thru sucks
Went at 11:50pm they close at midnight. They refused and said there closed?
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