Sprays chemicals on donuts while live streaming. Then when confronted told to suck nuts. Great morning staff
VIP UAVs
Every time I come here, the food order is messed up. Whether it be, they just leave sandwiches out, don’t put in a muffin or donut with no notification at the drive-through, or even dining in they will give you the wrong order and then stare at you blankly when you tell them, it’s not correct. Ironically, I left a five star review for a similar joint just yesterday, and yet one star at this place today. I am not much up for negative comments, but coming to this Dunkin’ Donuts in the there’s more of a stress than it is a benefit
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel, Doughnut, Croissant
Melissa Anderson
Not really sure why they were even open today. Everything I asked for was out of stock. It got to the point where I asked what is available . After running a deli and bakery thru college. When you have a facility that is out of stock of multiple items it’s just a sign of poor management and poor inventory. Christmas Eve or not you still need to manage and plan ahead. Also what I finally ended up with seemed old as far as taste. Throw the whole store way!
Atmosphere: 1
Food: 1
Service: 1
Carl Gantz
Good location , Fast service, and nice ppl
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel, Doughnut, Croissant
Dominick Congema
This is a great location I've been coming here for about a year now usually in car, today on motorcycle. Staff are always friendly and my orders have been prepared, and packaged correctly every time that I can remember. I rode away on motorbike today with my cold brew and the staff packaged it all up for me to ride away with, drinks and munchkins secure. Great Dunkin location
Wheelchair accessibility: Spacious dining area
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast
Michelle Smith
Love Duncan donuts donuts and coffee the service here is awful last 2 days drive thru errors, Yesterday they shorted us an apple fritter and today they shorted a double chocolate donut.
Food: 5
Service: 1
Recommended dishes: Muffins, Bagels, Doughnut
Michelle Lotz
Love Duncan donuts donuts and coffee the service here is awful last 2 days drive thru errors, Yesterday they shorted us an apple fritter and today they shorted a double chocolate donut.
Food: 5
Service: 1
Recommended dishes: Bagels, Doughnut
Katrina Stark
Every morning I see the same ladies working extra hard! No matter how long the line is, bo matter how short staffed, they always have a smile on their faces! Keep it up girlie's!
Atmosphere: 5
Food: 5
Service: 5
Jasmine Pierce
Walked in to place an order for a couple of avocado toasts. The first person who greeted me didn't even look up was impatient and seemed agitated. I waited at least 2 minutes before someone else came up who seemed to be possibly the assistant manager who asked me what I wanted to order and I stated two orders of avocado toast.
She asked if I wanted bacon and I stated no she asked if that was all of my order and I said, yes.
I paid for my order proceeded to wait at least 10-15 minutes when she placed two orders of avocado toast, with bacon on them, on the counter and didn't even look up at me.
I waited another moment possibly a minute possibly longer, and said excuse me was this supposed to be my order and she looked at me as though she had no idea what I was referring to or who I was. I said that it was not supposed to have bacon on the order.
She did not offer an apology, he did not say she'd take care of that she just took the order away and walked away, presumably to remake it without bacon.
I had 5 minutes to stop and grab something to eat not a half an hour otherwise I would have gone to a sit-down restaurant. I walked out without my food and without a refund because I was already incredibly late after waiting a ridiculous time for two pieces of bread and Frozen avocado spread to be spread on the toast.
It's completely unacceptable, I don't live in the area but I do travel up and down the corridor often I will certainly not be stopping back here. I wouldn't bother going in unless you had a half an hour of time to waste. I was not the only one waiting an exorbitant amount of time for their food and drinks. The general manager was also there and made an appearance once or twice in the front of the house before disappearing to the back.
Atmosphere: 1
Food: 1
Service: 1
Angela Gilbert
How can you not make hot coffees??? Using the McDonalds excuse of the machine is “down”.
I am an Uber driver. I went in today to pick up an order for a client. There were two sales people behind the counter. There were two more people in one of the booths and they were engaged and friendly conversation. I’m sure they knew each other. I went to the takeout counter, got my order, as I was walking towards the door, the one man who was in the booth started ranting and raving about our vice president, saying horrible things about her I didn’t say a word I don’t get involved in political discussions I did, however look at him and that’s when the problem started, he started yelling telling me I’d know right to look at him. Who did I think I was and still I didn’t answer him and scream the whole time I was very frightened, afraid he was going to get up in harm me I am an elderly man. None of the staff in the store said anything to him so it was clear they knew who he was. This middle-aged woman came up behind the counter. I assume she was the manager I asked him if he worked there and he said yes I asked her three times if that man worked there she didn’t answer me. Finally I said to her is that a difficult question does he work here and she very quietly said no I believe he did work there, so please understand that as an Uber driver I have the right to not go into an establishment. If I feel threatened I will not go into that establishment to pick an order up either for myself because I live very close or for a client. I just thought you should know what’s going on in your store which, by the way is a very nice store. It’s one of the nicest Dunkins I’ve been in.
Atmosphere: 1
Food: 5
Service: 1
Steve Major
Went there Saturday morning with hesitation. When I left there it gave me a new found love for Dunkin. The lady that helped me was super friendly and very nice. The donuts were excellent. The best experience I have ever had at a Dunkin. I wish I would have got her name. She needs a raise she takes her job serious and represents your store very well. Good help is hard to find. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Steve Shura
This location is consistently horrible. Most of the staff act like they don't want to be there. After waiting at the counter for a few minutes someone finally came over. Don'najah never said anything just looked at me. So, I gave my order and like always it was wrong. They don't listen. She never said "thank you" or anything. This is what I experience every time I go there. I keep hoping it will change but it never does. Don't even get me started on the woman that makes the food. Worst attitude ever!
Atmosphere: 1
Food: 1
Service: 1
Sabrina McLean
Customer service has improved. Their cold coffee is amazing. Thank you.
Sprays chemicals on donuts while live streaming. Then when confronted told to suck nuts. Great morning staff
Every time I come here, the food order is messed up. Whether it be, they just leave sandwiches out, don’t put in a muffin or donut with no notification at the drive-through, or even dining in they will give you the wrong order and then stare at you blankly when you tell them, it’s not correct. Ironically, I left a five star review for a similar joint just yesterday, and yet one star at this place today. I am not much up for negative comments, but coming to this Dunkin’ Donuts in the there’s more of a stress than it is a benefit
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel, Doughnut, Croissant
Not really sure why they were even open today. Everything I asked for was out of stock. It got to the point where I asked what is available . After running a deli and bakery thru college. When you have a facility that is out of stock of multiple items it’s just a sign of poor management and poor inventory. Christmas Eve or not you still need to manage and plan ahead. Also what I finally ended up with seemed old as far as taste. Throw the whole store way!
Atmosphere: 1
Food: 1
Service: 1
Good location , Fast service, and nice ppl
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel, Doughnut, Croissant
This is a great location I've been coming here for about a year now usually in car, today on motorcycle. Staff are always friendly and my orders have been prepared, and packaged correctly every time that I can remember. I rode away on motorbike today with my cold brew and the staff packaged it all up for me to ride away with, drinks and munchkins secure. Great Dunkin location
Wheelchair accessibility: Spacious dining area
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast
Love Duncan donuts donuts and coffee the service here is awful last 2 days drive thru errors, Yesterday they shorted us an apple fritter and today they shorted a double chocolate donut.
Food: 5
Service: 1
Recommended dishes: Muffins, Bagels, Doughnut
Love Duncan donuts donuts and coffee the service here is awful last 2 days drive thru errors, Yesterday they shorted us an apple fritter and today they shorted a double chocolate donut.
Food: 5
Service: 1
Recommended dishes: Bagels, Doughnut
Every morning I see the same ladies working extra hard! No matter how long the line is, bo matter how short staffed, they always have a smile on their faces! Keep it up girlie's!
Atmosphere: 5
Food: 5
Service: 5
Walked in to place an order for a couple of avocado toasts. The first person who greeted me didn't even look up was impatient and seemed agitated. I waited at least 2 minutes before someone else came up who seemed to be possibly the assistant manager who asked me what I wanted to order and I stated two orders of avocado toast.
She asked if I wanted bacon and I stated no she asked if that was all of my order and I said, yes.
I paid for my order proceeded to wait at least 10-15 minutes when she placed two orders of avocado toast, with bacon on them, on the counter and didn't even look up at me.
I waited another moment possibly a minute possibly longer, and said excuse me was this supposed to be my order and she looked at me as though she had no idea what I was referring to or who I was. I said that it was not supposed to have bacon on the order.
She did not offer an apology, he did not say she'd take care of that she just took the order away and walked away, presumably to remake it without bacon.
I had 5 minutes to stop and grab something to eat not a half an hour otherwise I would have gone to a sit-down restaurant. I walked out without my food and without a refund because I was already incredibly late after waiting a ridiculous time for two pieces of bread and Frozen avocado spread to be spread on the toast.
It's completely unacceptable, I don't live in the area but I do travel up and down the corridor often I will certainly not be stopping back here. I wouldn't bother going in unless you had a half an hour of time to waste. I was not the only one waiting an exorbitant amount of time for their food and drinks. The general manager was also there and made an appearance once or twice in the front of the house before disappearing to the back.
Atmosphere: 1
Food: 1
Service: 1
How can you not make hot coffees??? Using the McDonalds excuse of the machine is “down”.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I am an Uber driver. I went in today to pick up an order for a client. There were two sales people behind the counter. There were two more people in one of the booths and they were engaged and friendly conversation. I’m sure they knew each other. I went to the takeout counter, got my order, as I was walking towards the door, the one man who was in the booth started ranting and raving about our vice president, saying horrible things about her I didn’t say a word I don’t get involved in political discussions I did, however look at him and that’s when the problem started, he started yelling telling me I’d know right to look at him. Who did I think I was and still I didn’t answer him and scream the whole time I was very frightened, afraid he was going to get up in harm me I am an elderly man. None of the staff in the store said anything to him so it was clear they knew who he was. This middle-aged woman came up behind the counter. I assume she was the manager I asked him if he worked there and he said yes I asked her three times if that man worked there she didn’t answer me. Finally I said to her is that a difficult question does he work here and she very quietly said no I believe he did work there, so please understand that as an Uber driver I have the right to not go into an establishment. If I feel threatened I will not go into that establishment to pick an order up either for myself because I live very close or for a client. I just thought you should know what’s going on in your store which, by the way is a very nice store. It’s one of the nicest Dunkins I’ve been in.
Atmosphere: 1
Food: 5
Service: 1
Went there Saturday morning with hesitation. When I left there it gave me a new found love for Dunkin. The lady that helped me was super friendly and very nice. The donuts were excellent. The best experience I have ever had at a Dunkin. I wish I would have got her name. She needs a raise she takes her job serious and represents your store very well. Good help is hard to find. Thanks.
Atmosphere: 5
Food: 5
Service: 5
This location is consistently horrible. Most of the staff act like they don't want to be there. After waiting at the counter for a few minutes someone finally came over. Don'najah never said anything just looked at me. So, I gave my order and like always it was wrong. They don't listen. She never said "thank you" or anything. This is what I experience every time I go there. I keep hoping it will change but it never does. Don't even get me started on the woman that makes the food. Worst attitude ever!
Atmosphere: 1
Food: 1
Service: 1
Customer service has improved. Their cold coffee is amazing. Thank you.
Atmosphere: 5
Service: 5
all as expected from a dunkin'
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