Steak 'n Shake

$ • Burgers

Menu Order Online

About Steak 'n Shake

Steak 'n Shake offers a mostly self-service experience, with no wait staff since the setup was changed during the COVID-19 pandemic. Customers place orders via a kiosk, and food is brought out when ready, resulting in minimal interaction with employees. Despite this, many reviews highlight the restaurant's good food, especially burgers and fries, which are often described as delicious, some calling their fries the best around. Several customers mention that their burgers, including double burgers, are tasty and satisfying, with salt and flavor spot on. The restaurant is generally clean, and some reviews note a lively atmosphere with balloon entertainers making the experience more enjoyable for families.

However, there are some downsides. The service is impersonal, and some find the lack of human interaction and assistance frustrating. The trash cans are small, making it difficult to dispose of trash without touching them, which customers find unhygienic and inconvenient. Restrooms are noted to need attention. Overall, while the food remains a strong point with many praising the quality and taste, the service and certain amenities could be improved for a better customer experience. Despite these issues, many reviewers express their intention to return, appreciating the taste and value offered by Steak 'n Shake.