The Whole Enchilada Fresh Mexican Grill & Bar
129 W Plant St, Winter Garden
(407) 347-9699
Recent Reviews
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We drove 30 mins there to attend a love island watch party that was advertised all day long, to then arrive, spend money on drinks and wait for them to turn on the show- they never did. They canceled it and failed to communicate that. We will not be coming back. Inconvenient.
Atmosphere: 1
Food: 1
Service: 1
Epitome of “we have Chipotle at home.”
Rice was so dry it was a choking hazard.
The mahi mahi had about as much flavor as a wet sock, no wonder there is three hot sauces on the table, since the only purpose of the fish is as a sauce delivery service.
I confused my drink for water it was so diluted.
Second star is just for the cheap prices and rooftop access.
Atmosphere: 4
Food: 1
Service: 1
Soooo good. Food was excellent.
Margaritas even better
Staff was super nice and friendly
Had a hard time deciding what to eat b/c everything looked so good.
I ordered the mother crunch wrap that came with chips and added a side of quac. It was wonderful. And the selection of salsa was good. The mango one was my favorite.
Atmosphere: 5
Food: 5
Service: 5
Used to enjoy coming here but had a horrible experience during my last visit. The service from the staff has gone completely downhill. After we ordered and paid for our food we went upstairs to sit down and wait for it since the downstairs area was closing soon. Once we all got our food and started eating I noticed we were missing an item we ordered. My partner went down to check on it and was told they weren’t going to make it because the kitchen closed but can just give us a refund. 1. Why take the order and have us pay for it if you knew you weren’t going to make it. 2. Why did no one inform us about this while we were eating? The fact that we had to bring it up ourselves just shows how unethical they are, thinking we wouldn’t have noticed or said anything. My partner waits to get a refund and the manager named John comes out and says he can just give us some guac instead because he already closed out the register. My partner then tells him no, we will just take the refund like we originally accepted, we don’t need anything else if they can’t make the item. At this point the manager is getting irritated and having an attitude about refunding us for a mistake made by them and is trying to offer a gift card instead, why would we want to return again if this is how they treat guests for their mistakes? After some time we finally get the refund and my partner notices the manager didn’t give him the card back so we go back down to ask for it. When we get down there the manager tells us he never had the card which is a lie because my partner gave him the card to read the numbers on it to locate the transaction. I asked him how he did the refund then if he didn’t have the card, he says he just voided the payment on the machine. Minutes later he says that he had the card to do the refund and then handed it back to my partner. I tell him that he just said he never had it and he replies that he never said that at all. The entire interaction from the manager was extremely unprofessional and disrespectful, if they did their job correctly then this problem wouldn’t have even happened. We never got our card back from the manager because he was refusing to help us. As people who have been working in the food industry for years and also manage a restaurant, we would never be comfortable treating a guest with so much arrogance and disrespect, especially when the mistake was the fault of the staff.
Service: 1
Food amazing, Drinks tasted so fresh .. they apparently make all their mixers. But the vibe is just amazing. Check out the roof top bar
Have to order your food at the counter and then drinks at a separate counter. Bar tender was rude. They don’t have real utinsels and no cups for salsa or queso. Would not eat here again.
Atmosphere: 2
Food: 3
Service: 1
I was going to give this place a one star based on the service I received from Emily the bartender. We ordered food and went upstairs and sat at the bar. Emily came over and I asked which reposado tequila they carry. She sat a menu in front of me (mind you it's dark on this rooftop and it was only 4 types). I used my flashlight to see the menu and ordered repo light ice and a splash of tonic. My friends ordered as well. She brough my drink back full to the rim with tonic because it sure wasn't tequila. I asked if it was a splash with a straight face, she said yes (maybe she meant a splash of tequila). She took the drink back and made another one except I watched her pour Blanco and when I asked she walked off and got the other bartender. Mind you the bar is not wide enough for two people to work one end at the same time. Gianna came over very nice and apologetic and helped. The night went one we sat still on Emilys side of the bar with old glasses and trash from food in front of us. Periodically Gianna would come and check on us because Emily made it a point not to. A guy sat next to us, and she was all smiles and giggles while we waited for someone to come from the other end and she was busy as well. I recorded these interactions. We paid our bill and left. As we were walking down the stairs a man was walking up with a shirt that had the logo from the restaurant. I asked if he was the manager and right away, he answered with concern. I explained to him what happened and he apologized in disbelief. The best part is that I had a video to back me up. He gave me his card and before I could get in my car he had credited my card back. That turned this one-star experience into a 5-star experience right away!! I don't know his name, but h was the GM and I want to say thank you in advanced.
Atmosphere: 4
Food: 4
Service: 1
Delicious selections and outstanding service!
I went in yesterday for taco Tuesday and ordered 2 steak burritos and a soda for a total is $33 dollars and what I received was 2 tiny burritos with very little product and I asked for steak no shredded or ground meat and what I received was some kind of shredded meat and hardly any rice and beans for such price , what a rip off . I will never go back nor recommend it . Also what’s with the tip request as you order . Stop the tip thing . You should concentrate on giving the best service and excellent product not tipping . In Japan is an insult to tip because they pride themselves on great service .
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
The service was great and the overall atmosphere is lively, but the experience was held back by a few things. The food is super average and doesn't really stand out. Up on the rooftop, it gets incredibly loud—if you're at all sensitive to sound, you might honestly want to bring earplugs. It also draws a younger crowd, so keep that in mind depending on the vibe you are looking for.
We ordered the tacos. My husband had 4 chips that’s it. Small portions of meat inside the tacos. Not worth the price. Very disappointing.
Atmosphere: 4
Food: 3
Service: 3
Great food and vibes, took my Fiancee here on our first date and we've returned everytime we've been in town.
Atmosphere: 5
Food: 5
Service: 5
Came in placed an order for an $15 dollar drink and received nothing. Will not return. The locals said not to go in, but decided to anyway… but proved not good. Sorry. This is a respectful review to fix upstairs help. Today is 05/23/26
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 5
Food: 3
Service: 5
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