PIGGING OUT!!! I placed an order today for a turkey sandwich NO BACON. I had already ordered my smoothie through the TS App. After receiving my order, I asked for my receipt which the cashier had just laid on the counter. I told her that I do Fetch so I wanted my receipt. After leaving the store, I discovered I had more bacon on my sandwich than turkey. I turned around and went back to Your store. When I got inside, I told the young lady to just give my money back because I needed to be at an appointment and I didn’t have time to wait. She told me she could not give me a refund without a receipt. Clearly, I just left five minutes ago. There was a sticker on my sandwich that said no bacon . I looked through the garbage can in the store looking for my receipt (by this time I’m running late). I could not put my hand on my receipt at the moment which later I discovered my receipt was in my pocket. I gave the cashier the receipt and asked for a refund (louder). She still refused to give a refund because the manager had left the building. I was very upset and hungry. However after about 10 more minutes, The cashier decided to give my money back (reverse charge to debit card) and told me that it will show up on my card in about 3 to 4 days. I left your store VERY UPSET. Clearly, I did not steal the sandwich. It still had the sticker on it. Customer service for today is rated a one. Sandwich is rated a one.Parking: Parking was just OK
Food: 1
Service: 1
Recommended dishes: Sandwich
Tonya SAMUELS
Great service overall. Kayla and Ashley went the extra mile to serve me tonight.I will be back soon. Thanks Stanise by the way!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Sandwich, Wrap
Jermain Boswell
Thank you Kayla, Stanise, and Ashley! You made our service delightful
Ordered an acai and they added a green banana might as well have been a plantain ??♂️
Food: 1
Addison Morris
The service is awful. They’re all friendly but you’ll have to wait forever to even order. Recently i’ve been coming in here often and i thought that they were having an off day but it is every time. There will be a magnitude of people waiting in line to order but the cashier will just walk away and leave you standing there for five minutes. I understand being short staffed but to me it seems they have plenty of people working that they could keep a person at the register the whole time. Once you finally order, the cashier walks away and doesn’t even hand you your receipt. Ridiculous. After you order you’re stuck there waiting for either 5-20 minutes. Not to even mention the atmosphere in here. It’s empty and gloomy. There is barely and seating or lighting, plus you can’t even read the menu the font is so small. Overall, I should not have to be in here for over half an hour every time I come. It genuinely is ridiculous. And to me it seems like their whole uber eats situation is a mess, they have the people who ordered AHEAD waiting longer than the people who ordered theirs in store. I’m not trying to be negative, the staff is nice and the food is good but the service is god awful. It’s like they don’t know how to run a store. I rarely write reviews because people have off days, but this is every tike I come in no matter the time of day. I really want to enjoy coming here but it’s so bad.
Atmosphere: 1
Food: 5
Service: 1
Janisha Knight
Literally the slowest establishment. Every time I come to this location I am sitting and waiting at times 20 minutes for an order placed over an hour ago. I am always met with the same excuses there’s only two of us here or there’s only three of us here. however don’t tell me my order will be ready at 4:18 if the order isn’t ready until nearly 5pm. They should really consider hiring more staff members
Atmosphere: 1
Food: 4
Service: 1
Cindy Jacques
We ordered through uber eats tonight and what a waste of money that was. Thank God uber eats refunded it. The quesadillas were dry and not tasty. We received no chips. The total was 74! The food is not cheap, you would expect much higher quality for the price. The only thing decent about the meal was the smoothie.
Food: 1
Brenda Combs
Can't really give it a star at all for food and service because I never got a chance to try it. Stood in line over a half hour before walking out. The online orders were being made and put on the pickup shelf and there were plenty. They were only 2 girls working and it wasn't their fault. They were working as hard as they could. But I kept thinking, where is the manager, where was the franchisee? So many people were walking out. Your very lucky these 2 girls didn't just walk away. There's plenty of other TRULY FAST food jobs out there.
Today was terrible put in a mobile app order at @10:20am, got there at 10:40am as it stated to Ended up waiting for over an hour didn't get out of there till damn near 12pm 3 smoothies, 2 sandwiches only 2 people working and watched 3 customers walk out, watched two young ladies (customers) come in and reach across to the printed out receipts scanning everyone's receipts taking their points. That is STEALING I don't care who you are and store shouldn't have receipts out like that for people to JUST help themselves, 3/9/2024 I got video of it. Ended up getting into a confrontation with some woman who thinks she should have opened her mouth at me while I was speaking about MY ORDER point is this is 3rd time at this specific location there is issues. The other tropical smoothie further down cypress gardens blvd is way better & more equipped with staff to get the job done. Smaller store but better quality service !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Wrap
Frellyann Penaloza
The best shakes ❤️?
Atmosphere: 5
Food: 5
Service: 5
Seventy6
The chicken pesto flatbread is probably my favorite thing I’ve eaten in a while. Amazing flavors and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Emma
If you plan on even getting your order taken i recommend you order online because there are only 3 people working and they’ll look at you at the counter but literally will walk right past you i was there for 20 minutes before they even took my order and they’re not even polite they act like they hate their job, maybe get a new one??♀️
Atmosphere: 1
Food: 3
Service: 1
Chad Lindsey
They have dived over the last year or so. Management is not holding a clean environment. Always behind on food orders. Have tried get a smoothie with online ordering multiple times and they never hit the estimated time. Most of the time it’s 10-15 minutes over. Disappointing, love the franchise. Location is terrible.
PIGGING OUT!!! I placed an order today for a turkey sandwich NO BACON. I had already ordered my smoothie through the TS App. After receiving my order, I asked for my receipt which the cashier had just laid on the counter. I told her that I do Fetch so I wanted my receipt. After leaving the store, I discovered I had more bacon on my sandwich than turkey. I turned around and went back to Your store. When I got inside, I told the young lady to just give my money back because I needed to be at an appointment and I didn’t have time to wait. She told me she could not give me a refund without a receipt. Clearly, I just left five minutes ago. There was a sticker on my sandwich that said no bacon . I looked through the garbage can in the store looking for my receipt (by this time I’m running late). I could not put my hand on my receipt at the moment which later I discovered my receipt was in my pocket. I gave the cashier the receipt and asked for a refund (louder). She still refused to give a refund because the manager had left the building. I was very upset and hungry. However after about 10 more minutes, The cashier decided to give my money back (reverse charge to debit card) and told me that it will show up on my card in about 3 to 4 days. I left your store VERY UPSET. Clearly, I did not steal the sandwich. It still had the sticker on it. Customer service for today is rated a one. Sandwich is rated a one.Parking: Parking was just OK
Food: 1
Service: 1
Recommended dishes: Sandwich
Great service overall. Kayla and Ashley went the extra mile to serve me tonight.I will be back soon. Thanks Stanise by the way!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Sandwich, Wrap
Thank you Kayla, Stanise, and Ashley! You made our service delightful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Wrap, Sunshine Smoothie, Sunrise Sunset, Chicken Pesto
Kayla and Ashley were extremely polite. Truly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chia Banana, Wrap, Sunshine Smoothie, Baja Chicken Hummus Veggie Wrap
Great customer service from Kayla & Ashley! They went above and beyond
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chia Banana, Sunshine Smoothie
Ordered an acai and they added a green banana might as well have been a plantain ??♂️
Food: 1
The service is awful. They’re all friendly but you’ll have to wait forever to even order. Recently i’ve been coming in here often and i thought that they were having an off day but it is every time. There will be a magnitude of people waiting in line to order but the cashier will just walk away and leave you standing there for five minutes. I understand being short staffed but to me it seems they have plenty of people working that they could keep a person at the register the whole time. Once you finally order, the cashier walks away and doesn’t even hand you your receipt. Ridiculous. After you order you’re stuck there waiting for either 5-20 minutes. Not to even mention the atmosphere in here. It’s empty and gloomy. There is barely and seating or lighting, plus you can’t even read the menu the font is so small. Overall, I should not have to be in here for over half an hour every time I come. It genuinely is ridiculous. And to me it seems like their whole uber eats situation is a mess, they have the people who ordered AHEAD waiting longer than the people who ordered theirs in store. I’m not trying to be negative, the staff is nice and the food is good but the service is god awful. It’s like they don’t know how to run a store. I rarely write reviews because people have off days, but this is every tike I come in no matter the time of day. I really want to enjoy coming here but it’s so bad.
Atmosphere: 1
Food: 5
Service: 1
Literally the slowest establishment. Every time I come to this location I am sitting and waiting at times 20 minutes for an order placed over an hour ago. I am always met with the same excuses there’s only two of us here or there’s only three of us here. however don’t tell me my order will be ready at 4:18 if the order isn’t ready until nearly 5pm. They should really consider hiring more staff members
Atmosphere: 1
Food: 4
Service: 1
We ordered through uber eats tonight and what a waste of money that was. Thank God uber eats refunded it. The quesadillas were dry and not tasty. We received no chips. The total was 74! The food is not cheap, you would expect much higher quality for the price. The only thing decent about the meal was the smoothie.
Food: 1
Can't really give it a star at all for food and service because I never got a chance to try it. Stood in line over a half hour before walking out. The online orders were being made and put on the pickup shelf and there were plenty. They were only 2 girls working and it wasn't their fault. They were working as hard as they could. But I kept thinking, where is the manager, where was the franchisee? So many people were walking out. Your very lucky these 2 girls didn't just walk away. There's plenty of other TRULY FAST food jobs out there.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Today was terrible put in a mobile app order at @10:20am, got there at 10:40am as it stated to Ended up waiting for over an hour didn't get out of there till damn near 12pm 3 smoothies, 2 sandwiches only 2 people working and watched 3 customers walk out, watched two young ladies (customers) come in and reach across to the printed out receipts scanning everyone's receipts taking their points. That is STEALING I don't care who you are and store shouldn't have receipts out like that for people to JUST help themselves, 3/9/2024 I got video of it. Ended up getting into a confrontation with some woman who thinks she should have opened her mouth at me while I was speaking about MY ORDER point is this is 3rd time at this specific location there is issues. The other tropical smoothie further down cypress gardens blvd is way better & more equipped with staff to get the job done. Smaller store but better quality service !!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Wrap
The best shakes ❤️?
Atmosphere: 5
Food: 5
Service: 5
The chicken pesto flatbread is probably my favorite thing I’ve eaten in a while. Amazing flavors and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
If you plan on even getting your order taken i recommend you order online because there are only 3 people working and they’ll look at you at the counter but literally will walk right past you i was there for 20 minutes before they even took my order and they’re not even polite they act like they hate their job, maybe get a new one??♀️
Atmosphere: 1
Food: 3
Service: 1
They have dived over the last year or so. Management is not holding a clean environment. Always behind on food orders. Have tried get a smoothie with online ordering multiple times and they never hit the estimated time. Most of the time it’s 10-15 minutes over. Disappointing, love the franchise. Location is terrible.
Atmosphere: 1
Food: 3
Service: 1