What is WRONG with this DD?! The wait times are astounding!! Whether you go in or the drive thru ..... and half the time it's not what I ordered and I get a simple iced coffee with French vanilla and cream. Management, please look into this pronto! 37 minutes in a drive thru with only 6 cars ahead of me is ridiculous. It's almost 7 minutes per car.....
Atmosphere: 4
Food: 2
Service: 1
Kendra Burgess
Let me start off by saying “I love Dunkin’ Donuts” but I will never go to the one on hwy 29 again. The workers were rude, after they didn’t GREET me coming in I POLITELY said Goodmorning as loud as I could to set the tone/atmosphere and STILL NO ONE RESPONDED. This isn’t the 1st time. So that’s why I wrote a review! I think it should be a shift in the workers attitudes or they will lose more customers NOT JUST ME. I go to Dunkin’s almost EVERY morning for an ice coffee but before I go bk to that one I would go to STARBUCKS where they greet you and make you feel good about spending your money.
Atmosphere: 1
Food: 2
Service: 1
pales Mondragon
Decided to try matcha at Dunkin instead of Starbucks! I asked him for an opinion on adding strawberry to a matcha iced & he sounded confused. I gave him the benefit of the doubt. This is what I got. 0/10. Matcha is green…. I’ll just stick to Starbucks.
Brooke Eberhart
I ordered my usual on the app, and when I arrived there was no cold foam, no issue but I asked them to make it right. The issue came when they brought me my “remade” order and there was a hair floating on the inside of it. The drive thru worker asserted “I didn’t make this that’s not mine. Let me remake it for you.” And brought me yet another remade coffee and told me to have a good day.. no apologies, nothing. I don’t even want my coffee anymore.
Atmosphere: 1
Food: 1
Service: 1
Delanne Richardson
I ordered two coffees and they were both messed up. I asked them to put more creamer and sugar in it and they brought it to me to put in the coffees. The girl kept telling she’s already put one creamer in it. They pretty much refused to remake them. The worst Dunkin I’ve ever been to and I will never visit it again. Customer service is more like McDonald’s service but McDonald’s coffee is way better than this Dunkin location.
Atmosphere: 3
Food: 1
Service: 1
Alice Price
Doughnuts not fresh very small to expensive for the size won't be back
Jackie Mommy
the cashier didn’t want me to finish my order ! she was complaining about MY order because she was impatient! worse service ever !
Atmosphere: 1
Food: 2
Service: 1
Hannah Dickey
Refused to make the seasonal/promotional latte which all other Dunkin Donuts participate
“Hi Dunkin’ Donuts, I placed an order for donuts for my daughter’s school about a week and a half ago and just picked them up. I noticed that the heart-shaped cupcakes with roses on top were stacked on top of each other, which caused the bottoms to be flattened. I wanted to bring this to your attention because I expected them to be handled with more care. Could you please let me know how this can be addressed?” I also told the lady at the counter and she was like oh no with no sense of urgency!!!!
Service: 1
Kenneth Dowell
Breakfast sandwich had no taste and potatoe rounds wasn't much better
Atmosphere: 4
Food: 2
Service: 5
Ed Lyle
First ice coffee. It was pretty good.
Atmosphere: 4
Food: 4
Service: 4
Victor Bourget
Jade provided us excellent customer service during our visit! Thank you Jade and the rest of the DD team!
Atmosphere: 5
Food: 5
Service: 5
Many Rainbows
Staff was very friendly, very prompt service, and the food and drinks were delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
What is WRONG with this DD?! The wait times are astounding!! Whether you go in or the drive thru ..... and half the time it's not what I ordered and I get a simple iced coffee with French vanilla and cream.
Management, please look into this pronto! 37 minutes in a drive thru with only 6 cars ahead of me is ridiculous. It's almost 7 minutes per car.....
Atmosphere: 4
Food: 2
Service: 1
Let me start off by saying “I love Dunkin’ Donuts” but I will never go to the one on hwy 29 again. The workers were rude, after they didn’t GREET me coming in I POLITELY said Goodmorning as loud as I could to set the tone/atmosphere and STILL NO ONE RESPONDED. This isn’t the 1st time. So that’s why I wrote a review! I think it should be a shift in the workers attitudes or they will lose more customers NOT JUST ME. I go to Dunkin’s almost EVERY morning for an ice coffee but before I go bk to that one I would go to STARBUCKS where they greet you and make you feel good about spending your money.
Atmosphere: 1
Food: 2
Service: 1
Decided to try matcha at Dunkin instead of Starbucks! I asked him for an opinion on adding strawberry to a matcha iced & he sounded confused. I gave him the benefit of the doubt. This is what I got. 0/10. Matcha is green…. I’ll just stick to Starbucks.
I ordered my usual on the app, and when I arrived there was no cold foam, no issue but I asked them to make it right. The issue came when they brought me my “remade” order and there was a hair floating on the inside of it. The drive thru worker asserted “I didn’t make this that’s not mine. Let me remake it for you.” And brought me yet another remade coffee and told me to have a good day.. no apologies, nothing. I don’t even want my coffee anymore.
Atmosphere: 1
Food: 1
Service: 1
I ordered two coffees and they were both messed up. I asked them to put more creamer and sugar in it and they brought it to me to put in the coffees. The girl kept telling she’s already put one creamer in it. They pretty much refused to remake them. The worst Dunkin I’ve ever been to and I will never visit it again. Customer service is more like McDonald’s service but McDonald’s coffee is way better than this Dunkin location.
Atmosphere: 3
Food: 1
Service: 1
Doughnuts not fresh very small to expensive for the size won't be back
the cashier didn’t want me to finish my order ! she was complaining about MY order because she was impatient! worse service ever !
Atmosphere: 1
Food: 2
Service: 1
Refused to make the seasonal/promotional latte which all other Dunkin Donuts participate
32.oo of stale donuts with no filling
Atmosphere: 1
Food: 1
Service: 1
love it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
“Hi Dunkin’ Donuts, I placed an order for donuts for my daughter’s school about a week and a half ago and just picked them up. I noticed that the heart-shaped cupcakes with roses on top were stacked on top of each other, which caused the bottoms to be flattened. I wanted to bring this to your attention because I expected them to be handled with more care. Could you please let me know how this can be addressed?” I also told the lady at the counter and she was like oh no with no sense of urgency!!!!
Service: 1
Breakfast sandwich had no taste and potatoe rounds wasn't much better
Atmosphere: 4
Food: 2
Service: 5
First ice coffee. It was pretty good.
Atmosphere: 4
Food: 4
Service: 4
Jade provided us excellent customer service during our visit!
Thank you Jade and the rest of the DD team!
Atmosphere: 5
Food: 5
Service: 5
Staff was very friendly, very prompt service, and the food and drinks were delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
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