Dugan's Restaurant & Bar

The waiter was stink literally and had an attitude!! Then just walked off when I ask what did they have. They didn’t have anything I wanted to Oder in stock. It was the most horrible experience hands down!

Food: 1

Service: 1

Having just left a well known jewelry store nearby my client wanted wings, but his experience at Dugan’s was rather lackluster. When my client arrived he notified the bar attendant, Roxanne, that we had called over the phone for pick up. His name is unique and the order was under his middle name, which we usually use in replacement of his first name to alleviate any unwarranted attention. When he goes to pay with his card (since they do not take Apple Pay or any contactless pay) Roxanne says to him, “well I hope the ID matches your order name and card cause if not I can’t give you this food”. Okay.. so he gives his ID to which she says, “OH, it’s your middle name” to which she accepts payment. She doesn’t even apologize to him for the snarky remark or her mistake. Roxanne’s tone was condescending the entire time as if my client had stolen someone else’s information to pay, simply because he used his middle name as the pick up name. At that moment, my client looks over at me and I can tell he just wants to pay and leave. She then says she can’t run his card at the visible bar counter where pick up is allocated and instead, “has to take it to the back to run it”. Very odd. In between she comes back, without his card, and says, “ha, this is your fault if you ask me”. They finally bring him his card and receipt out the back suspiciously, resulting in him just taking his card and leaving with his order that had been ready since he walked in the door. From what I observed, customer service is not you all’s strong suit and this was a terrible, drawn out, experience that was supposed to be streamlined through ordering over the phone. The food had been ready since before he told Roxanne his name for pick up because she reached over and grabbed the bag belonging to him as soon as he attempted to pay originally. I walked inside a few minutes before him, so I watched the entire thing. The extra events that unfolded took approximately 10-15 mins of extra time after the food being checked and payment being exchanged. Unfortunately, we will not be returning and if you’ve never been here, steer clear entirely.

Edit: He did want me to add this, though. Despite his terrible customer service experience, the wings were to his liking. Much appreciation to the kitchen.

Atmosphere: 1

Food: 5

Service: 1

Really nice place, clean and large

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Atlanta's Original Buffalo Wings

The drinks are too expensive but use good liquors. Close too early. Not like the 1990's Dugan's

Atmosphere: 5

Food: 4

Service: 5

Wings kinda small drinks good happy hour

Atmosphere: 5

Food: 3

Service: 3

So my only reason for 3 stars is because those wings me & my girlfriend got caused us to have sleep paralysis….idk what’s in those wings…but yeah…everyone at the bar was laughing like watching the universal soul circus it was kinda uncontrollable felt kinda strange.

Taste great though lol

Atmosphere: 3

Food: 3

Service: 5

The new spot takes some getting used to. I don't know how long they have been at their news spot but the last time we visited Dugan's, they were still on Ponce De'leon. We're from Chatt-Town, and whenever we want wings we go to Dugan's, sometimes we drive down just for their wings and drive back to Chatt.

Atmosphere: 4

Food: 4

Service: 4

The food is horrible. The wait staff is worse. I stopped going for about 2-3monyhs and went yesterday, and the food and service is still awful. Please don't waste your time.

Atmosphere: 1

Food: 1

Service: 1

Usually come here with no problem but tonight apparently the cook and his brother decides what you want on your burgers. I asked for a medium temp cooked burger and it was over well done. (Kind of burnt and hard)Asked for fried egg on my burger and did not get it. I asked for no lettuce and got a lot of it. No napkins and no condiments. I spend good money wherever I eat and this was very disappointing. Will not be returning. Feel like they tried me frfr

Atmosphere: 5

Food: 1

Service: 5

Mike is the best manager an establishment could ever ask for. He is fair, firm, and most of all consistent. He always displays a calm, inviting, and welcoming demeanor. Since the first time I met Mike 16 years ago, he has never abandoned the true essence of business which is customer service. Not only does he demand it of himself, he also makes sure that his employees live by the Dugans moto of excellence.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Atlanta's Original Buffalo Wings

This will be the place that you wish you knew about and experienced before it was crowded 24/7.

Atmosphere: 5

Food: 5

Service: 5

Waitresses sucks every last 1 of them especially on Saturday poker games & it don’t be many players , just lazy , but the bartenders are the best!

Really great wings, $6 happy hour drinks and Kay was the best server. Plenty of parking, tvs and trivia.

Atmosphere: 5

Food: 3

Service: 5

Restaurant had a bad smell!!!

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Fried Shrimp

Many cigarette butts on ground outside front door; food served with plastic cutlery; they have tacos but no pork. No need to be disappointed like I was.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Tacos