Only 2 people in line and no one taking orders on a Saturday morning. Don't go here unless you want to be disappointed.
Atmosphere: 1
Food: 1
Service: 1
Joseph Lewis
I visited this location earlier today and received outstanding service!! I left happy & full!! Saadia and the rest of team was excellent š
Atmosphere: 5
Food: 5
Service: 5
Shay
Great service but horrible food.
Atmosphere: 4
Food: 1
Service: 4
Ryan Kim
Every time I come here I leave happy. The customer service is excellent here and I found all the staff really personable. I dont know why this place has only 3 stars! I think the other reviewers are dumb. Like that one lady who complained that she ordered a large drink with no ice and expected that whole cup to be full with milk or coffee. Like bro it doesnt work that way, the ratio would be way off š she really thought she was gonna get more coffee šš
Atmosphere: 5
Food: 5
Service: 5
Cicada Johnson
I come here almost every morning before my shift at my job so I can get some food in me, they always fulfill my needs and are always so nice. Shonda or jasmine are almost always there and everytime theyāre so nice and always make my drink so good. I love this Dunkin.
Atmosphere: 5
Food: 5
Service: 4
Laneesia Harmon
Excellent service!! Today is my twinās 8th Birthday and EVERYONE made the twins feel special. Shoutout to Mrs. Shaundra! We appreciated your energy and generosity! Everything we ordered was fresh! Thank you again!
Atmosphere: 5
Food: 5
Service: 5
Jeff Davenport
Apparently here when you get to the window you canāt add on anything you have to get out or go all the way back in line?!?! This is wild Dunkin as a company should shut this one down. Plus I didnāt like her adittude at the resturant. NowI just got my coffee and only a spec of coffee is in both lattes. And when I told them I want more coffee they just said refund the guy(which is me)ā¦ apparently he didnāt realize that I was standing right there. I told them go ahead and refund my order so I can write a review then they tried to hide the receipt for me so I had to keep asking for the receipt. So before you start playing all this Christian music in the middle of Dunkinā Donuts on Sunday make sure you adhere to the same policies and what is taught in there thatās to treat people right I am very upset with this experience at this Dunkinā Donuts and I wanted to give this one a chance because itās really close to my house but now I see I gotta drive all the way somewhere else to get my stuff right and also be giving customer service the right way I see all these reviews now on how everybodyās getting half ass service here. Yāall need to shut this one down
Atmosphere: 1
Food: 1
Service: 1
Sonja Triplett
Iāve frequented this location when in the area and have always had a good experience. The workers are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Martin
Whenever I pull up to the drive thru window Jazmine already knows what I want by recognizing my voice. Iām always greeted with a smile at the window and service is speedy. This is the only Dunkin I go to because they treat me like family everytime!
Atmosphere: 5
Food: 5
Service: 5
Nia Mitchell
I just left and the customer service amazing. Very helpful
Everything was on point!!! Great customer service š š
Atmosphere: 5
Food: 5
Service: 5
Shantel Williams (Pretty on a Purpose)
I have been a loyal Dunkinā customer for over five years, visiting daily. I recently moved to this area, and unfortunately, this location has been the worst Dunkinā experience Iāve ever had. The customer service here is consistently poor. The staff rarely smile, greet customers, or show any level of care. Today was just another disappointing visit. I ordered my usual drink an extra-large decaf coffee with caramel swirl, oat milk, sugar, and cinnamon powder on top. Iāve been ordering this for years with no issue. However, when my drink was brought out, I was told they donāt put cinnamon powder on that type of drink. When I explained that it was simply a modification I always request, the response was dismissive. I went inside to ask for cinnamon powder to be added, and the employee did so with soaking wet hands, dripping water into my drink. When I asked for the drink to be remade, the manager, Tanita, not only refused but also gave me nothing but attitude. When I asked to escalate to someone above her, she called another manager, Jasmine, and the two of them sat on the phone openly discussing me in front of my face. This type of behavior is unprofessional, unsanitary, and unacceptable. A simple request turned into a completely unpleasant experience. This location desperately needs new management and staff training, because the way it operates now is a bad reflection on the Dunkinā brand.
Atmosphere: 1
Food: 1
Service: 1
Porsha Lewis
Received a rock hard brick yesterday when I ordered a grill cheese. I just want a refund. I always have problems with the service. I saw a previous review that said the boys give better service than the women that work there and that is 100% accurate. And don't expect anything from the franchise owner Jasmine. I can see why the service in there is so poor if sheās leading the way and is in charge.
Atmosphere: 1
Food: 1
Service: 1
Adey Efrem
I ordered a large iced latte with no ice. I understand that the cup wonāt be filled all the way..but itās barely halfway. And they keep giving me less and less every time I go??
Only 2 people in line and no one taking orders on a Saturday morning. Don't go here unless you want to be disappointed.
Atmosphere: 1
Food: 1
Service: 1
I visited this location earlier today and received outstanding service!! I left happy & full!!
Saadia and the rest of team was excellent š
Atmosphere: 5
Food: 5
Service: 5
Great service but horrible food.
Atmosphere: 4
Food: 1
Service: 4
Every time I come here I leave happy. The customer service is excellent here and I found all the staff really personable. I dont know why this place has only 3 stars! I think the other reviewers are dumb. Like that one lady who complained that she ordered a large drink with no ice and expected that whole cup to be full with milk or coffee. Like bro it doesnt work that way, the ratio would be way off š she really thought she was gonna get more coffee šš
Atmosphere: 5
Food: 5
Service: 5
I come here almost every morning before my shift at my job so I can get some food in me, they always fulfill my needs and are always so nice. Shonda or jasmine are almost always there and everytime theyāre so nice and always make my drink so good. I love this Dunkin.
Atmosphere: 5
Food: 5
Service: 4
Excellent service!! Today is my twinās 8th Birthday and EVERYONE made the twins feel special. Shoutout to Mrs. Shaundra! We appreciated your energy and generosity! Everything we ordered was fresh! Thank you again!
Atmosphere: 5
Food: 5
Service: 5
Apparently here when you get to the window you canāt add on anything you have to get out or go all the way back in line?!?! This is wild Dunkin as a company should shut this one down. Plus I didnāt like her adittude at the resturant. NowI just got my coffee and only a spec of coffee is in both lattes. And when I told them I want more coffee they just said refund the guy(which is me)ā¦ apparently he didnāt realize that I was standing right there. I told them go ahead and refund my order so I can write a review then they tried to hide the receipt for me so I had to keep asking for the receipt. So before you start playing all this Christian music in the middle of Dunkinā Donuts on Sunday make sure you adhere to the same policies and what is taught in there thatās to treat people right I am very upset with this experience at this Dunkinā Donuts and I wanted to give this one a chance because itās really close to my house but now I see I gotta drive all the way somewhere else to get my stuff right and also be giving customer service the right way I see all these reviews now on how everybodyās getting half ass service here. Yāall need to shut this one down
Atmosphere: 1
Food: 1
Service: 1
Iāve frequented this location when in the area and have always had a good experience. The workers are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Whenever I pull up to the drive thru window Jazmine already knows what I want by recognizing my voice. Iām always greeted with a smile at the window and service is speedy. This is the only Dunkin I go to because they treat me like family everytime!
Atmosphere: 5
Food: 5
Service: 5
I just left and the customer service amazing. Very helpful
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff was very polite and helpful
Atmosphere: 5
Food: 5
Service: 5
Everything was on point!!! Great customer service š š
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal Dunkinā customer for over five years, visiting daily. I recently moved to this area, and unfortunately, this location has been the worst Dunkinā experience Iāve ever had.
The customer service here is consistently poor. The staff rarely smile, greet customers, or show any level of care. Today was just another disappointing visit. I ordered my usual drink an extra-large decaf coffee with caramel swirl, oat milk, sugar, and cinnamon powder on top. Iāve been ordering this for years with no issue. However, when my drink was brought out, I was told they donāt put cinnamon powder on that type of drink. When I explained that it was simply a modification I always request, the response was dismissive.
I went inside to ask for cinnamon powder to be added, and the employee did so with soaking wet hands, dripping water into my drink. When I asked for the drink to be remade, the manager, Tanita, not only refused but also gave me nothing but attitude. When I asked to escalate to someone above her, she called another manager, Jasmine, and the two of them sat on the phone openly discussing me in front of my face.
This type of behavior is unprofessional, unsanitary, and unacceptable. A simple request turned into a completely unpleasant experience. This location desperately needs new management and staff training, because the way it operates now is a bad reflection on the Dunkinā brand.
Atmosphere: 1
Food: 1
Service: 1
Received a rock hard brick yesterday when I ordered a grill cheese. I just want a refund. I always have problems with the service. I saw a previous review that said the boys give better service than the women that work there and that is 100% accurate. And don't expect anything from the franchise owner Jasmine. I can see why the service in there is so poor if sheās leading the way and is in charge.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large iced latte with no ice. I understand that the cup wonāt be filled all the way..but itās barely halfway. And they keep giving me less and less every time I go??
Service: 1
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