I’ve never written a bad review in my life until today. Houston’s, you are NOT a country club. Your dress code does not align with your menu or your outdated atmosphere. I’ve been dining at Houston’s for over 30 years, and if I were to describe it to a stranger in one sentence, I’d say Houston’s is a step above Chili’s. The interior and restrooms need a MAJOR remodel- looks exactly the same at every location I’ve visited for 30+ years- same tight crowded sardine can-like booths…with 1980’s burgundy colored upholstery…same dark sticky floor restrooms (poor tile choice) with sinks that need to be cleaned and/or replaced and most have the pungent sewer gas leak odors that’s a ‘trademark odor’ in every Houston’s I’ve ever visited. Houston’s should take a page from The Westin Hotel’s book and buy some scent machines to mask that repulsive odor. So with all the 1 star issues I’ve mentioned, when in Atlanta I would still choose to have lunch at Houston’s. I love the spinach dip, and the roasted chicken. Can I live without it after what happened yesterday, ABSOLUTELY. New Balance sneakers should not be a reason to tell a customer that you can’t seat them because they are not dressed appropriately. Houston’s DO BETTER! This is your loss- not mine. It is never ok to humiliate people. You will never be a contender for a Michelin star.
778geanam
If I could give zero stars, I would. It has to be BAD for me to leave a review. I have never been so appalled and disappointed in a restaurant that I have loved for years. I live in Alabama but when visiting Georgia, Tennessee, Louisiana, or Florida I have always sought out and patronized Houston’s for the last 30+ years. Yesterday I drove 8 hours round trip to Atlanta to pick up my new car. I was wearing leggings, a long sweatshirt, and New Balance tennis shoes. I went into Houston’s at West Paces and I was told that I was dressed too casually to eat there. I am appalled. The description of this restaurant says upscale casual. It was 3:00 in the afternoon - a late lunch —the restaurant was half empty -- I was not trying to eat dinner! Who do they think they are? Certainly not Commanders Palace in Nola, Morton’s in Chicago, SUR in Los Angeles or Carmine’s in New York City all of which are over 4 star restaurants where I have eaten across the country (usually traveling for business and probably not dressed much better than I was yesterday because we have walked to dinner, etc) and been treated with much more dignity than I received yesterday. With customer service like this, I guess the mystery is solved about why so many Houston’s restaurants have closed. I will never darken the door of Houston’s again— There are other restaurants I can patronize who will appreciate my business.
melissarO2983IZ
I visited Houston’s today for lunch with my mom. We moved to Atlanta in July and I had been passing it so I was very excited! Upon entry, I let them know I had a reservation and I was told by one of the hostesses (she had a ponytail and glasses) that I had on sweatpants but she would sit us today. I had on a two-piece jogger set. It was clean and was not a gym outfit which is what their dress code speaks to. Her tone was very rude. Once sat, to the left of us was a young man in a full athleisure suit with the jacket open revealing a white tee which is NOTORIOUS for being against dress codes. There was also a woman a few tables over with a shirt and actual sweatpants that flared out at the bottom. There was also a young lady in there with ripped jeans. I’m just curious to know if they were greeted with the same tone and warning as I was. Our waitress (I don’t remember her name unfortunately) but she was very polite. I asked for a Shirley Temple. I have not been to a bar that did not have grenadine, but okay. Then I asked for a lemonade or a Coke Zero, both of which they did not offer. So it’s either water or an alcoholic beverage at that point. Although she gave me many “no’s” to my drink requests, our waitress was atleast apologetic that they did not have it and that was not her fault. She may have been the best part of our Houston’s experience. Unfortunately though, I will not be back. I have many friends come into town to visit and they take my restaurant recommendations very serious. Houston’s environment and menu don’t even make sense for their dress code to be strict. It’s your average American cuisine at best. Very disappointing experience.
Kathryn Hailey
I would have given a 5 if they would do to go food.
Atmosphere: 5
Food: 5
Service: 1
C Fears
Went to the Houston's on West Paces and was very pleased with the entire experience. I was running late for a 7:45pm reservation and called ahead. The hostess was able to work my seating back in and was able to seat us in 2-3 minutes. Restaurant was busy, but entire staff was focused on getting orders out to guest timely. Our waitress Nicole was super! She was very pleasant and allowed us time to look over the menu for our appetizer, drink, and entree orders. Had the BBQ Ribs--very good!! House manager Connor came over to check on us before our meals were served and afterwards also. He was gracious enough to provide a free dessert to me for my birthday. I always enjoy and suppport a place that appreciates my visit. Top notch service at this location!!
Atmosphere: 5
Food: 5
Service: 5
Patrick Hoban
Used to be my favorite restaurant. Won’t go again
Atmosphere: 1
Food: 1
Service: 1
Kyle
Very bad service ordered a plain burger and they still messed it up. Don’t ever spend your money here Burger King doesn’t even get that wrong plus they treated My dad bad for having neuropathy never come to this establishment. This place sucks and I will never return to this establishment and I hope they go under. They are a total joke of A restaurant.
Atmosphere: 1
Food: 1
Service: 1
Lee Ask
Houstons has been a favorite for over 40 years. Always good food and service.
Atmosphere: 5
Food: 5
Service: 5
Tekoa Hash
Our service Brian was most pleasant and attentive. We felt warm and invited. The food was delicious and it will remain one of our favorite dining establishments.
Atmosphere: 5
Food: 5
Service: 5
owen u
Houston’s Restaurant in Atlanta offers a reliable and refined dining experience. Whether you’re seeking a casual meal or a special evening out, it delivers consistently high-quality food and service. Reservations are recommended, especially during peak dining times.
Too many rules. I've never been to a bar where I was required to get off my phone. I was literally talking to my boyfriend to get his to go order and I was asked to end my call or take it outside. Limited menu. Will not be back.
Atmosphere: 1
Food: 3
Service: 2
Brenda Yuhas
Always the best service! First class!
Atmosphere: 5
Food: 5
Service: 5
ksdreynolds
Superior service, food, and atmosphere. Houstons never disappoints. I always start with their Spinach Dip and the Hawaiian Ribeye for an entrée. The burger is phenomenal also. This restaurant is always worth traveling in town for.
Atmosphere: 5
Food: 5
Service: 5
ishala smith
Honestly I love houston's and the server Vanessa was nothing short of AMAZING & She was training. However, the chicken was dry and the crab cakes are nothing like they used to be. I don't eat crab cakes and Houston's was the only place I would boast about. I really home you all go back to the old crab cake recipe. I was glad that you brought back the key lime because I remember when it was taken off the menu. Houston's is known for consistency and some if the changes are normal. But that crab cake has a high bar to stand up to. Please go back to the other recipe.
I’ve never written a bad review in my life until today. Houston’s, you are NOT a country club. Your dress code does not align with your menu or your outdated atmosphere. I’ve been dining at Houston’s for over 30 years, and if I were to describe it to a stranger in one sentence, I’d say Houston’s is a step above Chili’s. The interior and restrooms need a MAJOR remodel- looks exactly the same at every location I’ve visited for 30+ years- same tight crowded sardine can-like booths…with 1980’s burgundy colored upholstery…same dark sticky floor restrooms (poor tile choice) with sinks that need to be cleaned and/or replaced and most have the pungent sewer gas leak odors that’s a ‘trademark odor’ in every Houston’s I’ve ever visited. Houston’s should take a page from The Westin Hotel’s book and buy some scent machines to mask that repulsive odor. So with all the 1 star issues I’ve mentioned, when in Atlanta I would still choose to have lunch at Houston’s. I love the spinach dip, and the roasted chicken. Can I live without it after what happened yesterday, ABSOLUTELY. New Balance sneakers should not be a reason to tell a customer that you can’t seat them because they are not dressed appropriately. Houston’s DO BETTER! This is your loss- not mine. It is never ok to humiliate people. You will never be a contender for a Michelin star.
If I could give zero stars, I would. It has to be BAD for me to leave a review. I have never been so appalled and disappointed in a restaurant that I have loved for years. I live in Alabama but when visiting Georgia, Tennessee, Louisiana, or Florida I have always sought out and patronized Houston’s for the last 30+ years. Yesterday I drove 8 hours round trip to Atlanta to pick up my new car. I was wearing leggings, a long sweatshirt, and New Balance tennis shoes. I went into Houston’s at West Paces and I was told that I was dressed too casually to eat there. I am appalled. The description of this restaurant says upscale casual. It was 3:00 in the afternoon - a late lunch —the restaurant was half empty -- I was not trying to eat dinner! Who do they think they are? Certainly not Commanders Palace in Nola, Morton’s in Chicago, SUR in Los Angeles or Carmine’s in New York City all of which are over 4 star restaurants where I have eaten across the country (usually traveling for business and probably not dressed much better than I was yesterday because we have walked to dinner, etc) and been treated with much more dignity than I received yesterday. With customer service like this, I guess the mystery is solved about why so many Houston’s restaurants have closed. I will never darken the door of Houston’s again— There are other restaurants I can patronize who will appreciate my business.
I visited Houston’s today for lunch with my mom. We moved to Atlanta in July and I had been passing it so I was very excited! Upon entry, I let them know I had a reservation and I was told by one of the hostesses (she had a ponytail and glasses) that I had on sweatpants but she would sit us today. I had on a two-piece jogger set. It was clean and was not a gym outfit which is what their dress code speaks to. Her tone was very rude. Once sat, to the left of us was a young man in a full athleisure suit with the jacket open revealing a white tee which is NOTORIOUS for being against dress codes. There was also a woman a few tables over with a shirt and actual sweatpants that flared out at the bottom. There was also a young lady in there with ripped jeans. I’m just curious to know if they were greeted with the same tone and warning as I was. Our waitress (I don’t remember her name unfortunately) but she was very polite. I asked for a Shirley Temple. I have not been to a bar that did not have grenadine, but okay. Then I asked for a lemonade or a Coke Zero, both of which they did not offer. So it’s either water or an alcoholic beverage at that point. Although she gave me many “no’s” to my drink requests, our waitress was atleast apologetic that they did not have it and that was not her fault. She may have been the best part of our Houston’s experience. Unfortunately though, I will not be back. I have many friends come into town to visit and they take my restaurant recommendations very serious. Houston’s environment and menu don’t even make sense for their dress code to be strict. It’s your average American cuisine at best. Very disappointing experience.
I would have given a 5 if they would do to go food.
Atmosphere: 5
Food: 5
Service: 1
Went to the Houston's on West Paces and was very pleased with the entire experience. I was running late for a 7:45pm reservation and called ahead. The hostess was able to work my seating back in and was able to seat us in 2-3 minutes. Restaurant was busy, but entire staff was focused on getting orders out to guest timely. Our waitress Nicole was super! She was very pleasant and allowed us time to look over the menu for our appetizer, drink, and entree orders. Had the BBQ Ribs--very good!! House manager Connor came over to check on us before our meals were served and afterwards also. He was gracious enough to provide a free dessert to me for my birthday. I always enjoy and suppport a place that appreciates my visit. Top notch service at this location!!
Atmosphere: 5
Food: 5
Service: 5
Used to be my favorite restaurant. Won’t go again
Atmosphere: 1
Food: 1
Service: 1
Very bad service ordered a plain burger and they still messed it up. Don’t ever spend your money here Burger King doesn’t even get that wrong plus they treated My dad bad for having neuropathy never come to this establishment. This place sucks and I will never return to this establishment and I hope they go under. They are a total joke of A restaurant.
Atmosphere: 1
Food: 1
Service: 1
Houstons has been a favorite for over 40 years. Always good food and service.
Atmosphere: 5
Food: 5
Service: 5
Our service Brian was most pleasant and attentive. We felt warm and invited. The food was delicious and it will remain one of our favorite dining establishments.
Atmosphere: 5
Food: 5
Service: 5
Houston’s Restaurant in Atlanta offers a reliable and refined dining experience. Whether you’re seeking a casual meal or a special evening out, it delivers consistently high-quality food and service. Reservations are recommended, especially during peak dining times.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Too many rules. I've never been to a bar where I was required to get off my phone. I was literally talking to my boyfriend to get his to go order and I was asked to end my call or take it outside. Limited menu. Will not be back.
Atmosphere: 1
Food: 3
Service: 2
Always the best service! First class!
Atmosphere: 5
Food: 5
Service: 5
Superior service, food, and atmosphere. Houstons never disappoints. I always start with their Spinach Dip and the Hawaiian Ribeye for an entrée. The burger is phenomenal also. This restaurant is always worth traveling in town for.
Atmosphere: 5
Food: 5
Service: 5
Honestly I love houston's and the server Vanessa was nothing short of AMAZING & She was training. However, the chicken was dry and the crab cakes are nothing like they used to be. I don't eat crab cakes and Houston's was the only place I would boast about. I really home you all go back to the old crab cake recipe. I was glad that you brought back the key lime because I remember when it was taken off the menu. Houston's is known for consistency and some if the changes are normal. But that crab cake has a high bar to stand up to. Please go back to the other recipe.
Atmosphere: 5
Food: 3
Service: 5
Great as always!
Atmosphere: 5
Food: 5
Service: 5
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