I’ve been coming here 5 years, and Lotta Frutta never disappoints. It feels like the opposite of a franchise, and the surrounding area is a nice vibe.
Atmosphere: 5
Food: 5
Service: 5
Radical Penguin
Loved that they had custom options, fruit was good and service was friendly
Maya C.
On June 7, 2025, my husband and I visited Lottafrutta to order two Viva La Vegan sandwiches and two smoothies. As it was my husband's birthday, we were operating on a tight schedule in preparation for a gathering later that day.
As someone who has been fully VEGAN for nearly a decade, I am always mindful and discerning when dining out. Lottafrutta, known for offering vegan-friendly options, had until this point seemed like a reliable choice. However, what unfolded was not only disappointing; it was deeply upsetting.
After leaving the store and taking just a few bites of the sandwich, I immediately noticed a distinct non-vegan ingredient: a slice of TURKEY had been included. We promptly returned to the location to address the issue.
Upon our return, we spoke with the manager on duty. To our dismay, his response was dismissive and lacking in empathy. Rather than acknowledging the seriousness of the situation, particularly for a long-term vegan, his tone suggested disbelief, even implying that we might have fabricated the issue ourselves. When pressed, his response was limited to a half-hearted offer to either remake the sandwich or issue a refund. No sincere apology or accountability was offered.
Ultimately, we accepted a refund for the sandwich, but the experience left me feeling disrespected, emotionally distressed, and physically unwell for days afterward. This was not just a customer service failure, it was a failure to understand and honor the dietary needs and values of your clientele.
I hope this feedback serves as a wake-up call for the brand to revisit its quality control procedures and staff training. Mistakes can happen in food service, but how they are handled makes all the difference.
Food: 1
Service: 1
G G
I am very pleased with the excellent customer service and find the punch card idea quite appealing. I certainly plan to return.
Atmosphere: 5
Food: 5
Service: 5
Becky Long
Fresh fruit, amazing coconut crema, smoothies, yummy sandwiches made to order, delicious sounding salads that I hope to try soon, but I keep getting sandwich and fruit because it's so good. My only complaint is that they aren't open a little earlier so I can go more often.
Atmosphere: 5
Food: 5
Service: 5
Stretch Theory Pilates
She’s been a classic go spot in O4W. Smoothies, Sandwiches, made with love.
Atmosphere: 5
Food: 5
Service: 5
kilgorequinlan
Delicious, fresh smoothies. Unique flavors that always hit.
Atmosphere: 5
Food: 5
Service: 5
Megan Stewart
excellent atmosphere. sidewalk tables under tree lined street across from modern houses. great priced sandwiches and delicious fruit cups topped with coconut cream.
Han Berdiyev
Affordable and great customer service. Definitely recommend
Incredible food and staff is lovely, they do a wonderful job of managing the lunch rush and getting everyone their food.
Atmosphere: 5
Food: 5
Service: 5
vicki nelson
Just left the apex museum w/ my boyfriend and we happened to find this in passing. 10/10/10 hostess taking orders is sooooo pleasant, really personable & the service is top tier! You’ll never have to wonder if your order is ready the announce it! Best find in our ATL trip so far
Atmosphere: 5
Food: 5
Service: 5
K M
Great fresh fruit, sandwich was great too! Parking is a hassle, but I think worth it, just plan ahead. Food was reasonably priced for Atlanta !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Hav to Ham It Sandwich
Landon Howell
One of the best spots in Atlanta.
Atmosphere: 5
Food: 5
Service: 5
Ashley Diaz-Seminario
I have been coming here for years and I get the same thing every time. Always a custom fruit cup with crema y miel + pavo del ocho sándwich. I ordered one today (march 2025) and the fruit cup had so little honey, my sandwich which usually is thick with several slices of ham, but today there were two thin pieces in the whole sandwich. The prices are too high for the quality slash. Sad about it…
I’ve been coming here 5 years, and Lotta Frutta never disappoints. It feels like the opposite of a franchise, and the surrounding area is a nice vibe.
Atmosphere: 5
Food: 5
Service: 5
Loved that they had custom options, fruit was good and service was friendly
On June 7, 2025, my husband and I visited Lottafrutta to order two Viva La Vegan sandwiches and two smoothies. As it was my husband's birthday, we were operating on a tight schedule in preparation for a gathering later that day.
As someone who has been fully VEGAN for nearly a decade, I am always mindful and discerning when dining out. Lottafrutta, known for offering vegan-friendly options, had until this point seemed like a reliable choice. However, what unfolded was not only disappointing; it was deeply upsetting.
After leaving the store and taking just a few bites of the sandwich, I immediately noticed a distinct non-vegan ingredient: a slice of TURKEY had been included. We promptly returned to the location to address the issue.
Upon our return, we spoke with the manager on duty. To our dismay, his response was dismissive and lacking in empathy. Rather than acknowledging the seriousness of the situation, particularly for a long-term vegan, his tone suggested disbelief, even implying that we might have fabricated the issue ourselves. When pressed, his response was limited to a half-hearted offer to either remake the sandwich or issue a refund. No sincere apology or accountability was offered.
Ultimately, we accepted a refund for the sandwich, but the experience left me feeling disrespected, emotionally distressed, and physically unwell for days afterward. This was not just a customer service failure, it was a failure to understand and honor the dietary needs and values of your clientele.
I hope this feedback serves as a wake-up call for the brand to revisit its quality control procedures and staff training. Mistakes can happen in food service, but how they are handled makes all the difference.
Food: 1
Service: 1
I am very pleased with the excellent customer service and find the punch card idea quite appealing. I certainly plan to return.
Atmosphere: 5
Food: 5
Service: 5
Fresh fruit, amazing coconut crema, smoothies, yummy sandwiches made to order, delicious sounding salads that I hope to try soon, but I keep getting sandwich and fruit because it's so good. My only complaint is that they aren't open a little earlier so I can go more often.
Atmosphere: 5
Food: 5
Service: 5
She’s been a classic go spot in O4W. Smoothies, Sandwiches, made with love.
Atmosphere: 5
Food: 5
Service: 5
Delicious, fresh smoothies. Unique flavors that always hit.
Atmosphere: 5
Food: 5
Service: 5
excellent atmosphere. sidewalk tables under tree lined street across from modern houses. great priced sandwiches and delicious fruit cups topped with coconut cream.
Affordable and great customer service. Definitely recommend
Atmosphere: 5
Food: 5
Service: 5
heaven on earth is a fruit stand
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Incredible food and staff is lovely, they do a wonderful job of managing the lunch rush and getting everyone their food.
Atmosphere: 5
Food: 5
Service: 5
Just left the apex museum w/ my boyfriend and we happened to find this in passing. 10/10/10 hostess taking orders is sooooo pleasant, really personable & the service is top tier! You’ll never have to wonder if your order is ready the announce it! Best find in our ATL trip so far
Atmosphere: 5
Food: 5
Service: 5
Great fresh fruit, sandwich was great too! Parking is a hassle, but I think worth it, just plan ahead. Food was reasonably priced for Atlanta !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango, Hav to Ham It Sandwich
One of the best spots in Atlanta.
Atmosphere: 5
Food: 5
Service: 5
I have been coming here for years and I get the same thing every time. Always a custom fruit cup with crema y miel + pavo del ocho sándwich. I ordered one today (march 2025) and the fruit cup had so little honey, my sandwich which usually is thick with several slices of ham, but today there were two thin pieces in the whole sandwich. The prices are too high for the quality slash. Sad about it…
Atmosphere: 4
Food: 2
Service: 4
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