I am leaving this review due to serious sanitation and food safety violations and the way management handled my concerns. I have been a regular customer, visiting about once a week for the past two months. While the food quality has been inconsistent (sometimes undercooked and hard to chew), I continued to come until this incident. After how this was handled, I will never return or recommend this establishment.Incident on 12/24 (Food Safety Concern): During my visit, a large non-service dog was inside the restaurant, positioned near the kitchen entrance and drink fountain. A woman who appeared familiar with staff was standing with the dog. I personally observed two employees (identical twins) exit the kitchen wearing food-handling gloves, pet and interact with the dog, then return directly to the kitchen. Both employee did not change gloves and wash hands before re-entering food prep areas. I was actively waiting for my food at the time and watched the entire interaction closely. This is a clear violation of basic food safety and sanitation standards. Animals should not be inside a restaurant, and touching an animal while wearing food-service gloves then returning to food prep is unacceptable. I immediately brought this concern to the store manager, Abraham, who attempted to dismiss it by claiming gloves were changed but never said he washed his hands. This was not accurate based on my direct observation. Follow-up on 12/30 (Management Conduct): I called to report the incident and spoke with Angie, who identified herself as a manager. She acknowledged that dogs are not typically inside restaurants, apologized, and offered a courtesy discount, which I did not request. When I arrived later that day as I told Angie what time I would come. I waited over 15 minutes. Angie never came out, and I was then told she was on break despite earlier saying give her a few mins and she would be out . Abraham then approached me saying he was the manager Angie is the lead and became aggressive, dismissive, and argumentative, repeatedly accusing me of seeking a discount instead of addressing the documented sanitation issue. He talked over me, attempted to justify the dog being inside, and showed zero accountability or concern for food safety. I have spent a hundreds and seemed for discount. He kept saying “ what do you want , you a discount cause if a dog ?” I like no she offered me one I called to voice my concerns. When asked for ownership contact information, I was only told the owner was “in Texas,you can’t his name, with no further assistance provided. I said ok I’ll email them company and today z Conclusion: This establishment • Employees touching animals with food gloves • Management dismissing legitimate sanitation concerns • Hostile and unprofessional behavior toward a customer reporting health risks
I am deeply concerned about cleanliness, cross-contamination, and public health safety at this location. I strongly encourage ownership and the local health department to review surveillance footage from both 12/24 and 12/30. This experience was unacceptable and alarming. I will not be returning.
Atmosphere: 4
Food: 4
Service: 1
Amari Blackman
Food was great!!!
Haven Ricks
I had the açaí bowl with Nutella. Everything was fresh and delicious!
Atmosphere: 5
Food: 5
Service: 5
Ben Taylor
To pay almost $14 for a bowl, and then to receive a bowl full of rotten broccoli was very disappointing. How could you serve something like this to the public? I mean, would you want to eat rotten broccoli? I don't think so. I really hope i don't get sick.
Jamaal Dent
Customer service is horrible… eat someplace else
Nyesha Davis
Always a calm, clean and inviting space with an efficient team. Food is good and I love the lemonade!
Atmosphere: 5
Food: 4
Service: 5
averyana owens
Protein shake was watery and my teriyaki bowl was not all the way cooked rice was undone won’t be back !
Divine Destiny \u0026 Purpose Ministries
The salads are always delicious! You get a good amount and the prices are reasonable.
Atmosphere: 4
Food: 5
Service: 5
WellthyHER RichHER U
The GlowUp Protein shake is my go to! Perfect spot if you want something quick, good and healthy!
Atmosphere: 5
Food: 5
Service: 5
phillip boone
I love the cleanliness of the place and that makes me feel make me feel so environmentally proposed to menu that they have there..
The person checking us out, Key, was immensely rude and made me feel burdensome to the point my partner and I will not be returning.
Atmosphere: 3
Food: 4
Service: 1
Alicia Aquino
We ordered rice bowls and were very disappointed with the quality of the vegetables. None of the bowls had fresh veggies, and the kids’ sides (broccoli and apples) were especially concerning. The broccoli was brown, overcooked, and soggy—seeming more like reheated leftovers than freshly prepared. The apple slices were brown and oxidized, so I didn’t serve them to my child.
Overall, the roasted vegetables throughout our meals tasted old and lacked freshness. For a health-focused restaurant, I expected fresh, vibrant, and high-quality ingredients. Unfortunately, the experience felt more like fast food than a place that prides itself on healthy meals.
nebiyah haniah
Clean and spacious. Dragonfruit bowl was pretty good, just wish there was more in there
Atmosphere: 5
Food: 5
Service: 5
Anthony L
I had the teriyaki bowl which was amazing. Keion helped me out with the proper selection. He also let me do a sauce test which helped me with my decision . I used to be Gusto committed. I think this is a better choice
Atmosphere: 5
Food: 5
Service: 5
Meagan Christian
Quick and healthy lunch! Very clean restaurant. Coming back to check out the breakfast.
I am leaving this review due to serious sanitation and food safety violations and the way management handled my concerns.
I have been a regular customer, visiting about once a week for the past two months. While the food quality has been inconsistent (sometimes undercooked and hard to chew), I continued to come until this incident. After how this was handled, I will never return or recommend this establishment.Incident on 12/24 (Food Safety Concern):
During my visit, a large non-service dog was inside the restaurant, positioned near the kitchen entrance and drink fountain. A woman who appeared familiar with staff was standing with the dog. I personally observed two employees (identical twins) exit the kitchen wearing food-handling gloves, pet and interact with the dog, then return directly to the kitchen. Both employee did not change gloves and wash hands before re-entering food prep areas. I was actively waiting for my food at the time and watched the entire interaction closely. This is a clear violation of basic food safety and sanitation standards. Animals should not be inside a restaurant, and touching an animal while wearing food-service gloves then returning to food prep is unacceptable. I immediately brought this concern to the store manager, Abraham, who attempted to dismiss it by claiming gloves were changed but never said he washed his hands. This was not accurate based on my direct observation. Follow-up on 12/30 (Management Conduct):
I called to report the incident and spoke with Angie, who identified herself as a manager. She acknowledged that dogs are not typically inside restaurants, apologized, and offered a courtesy discount, which I did not request.
When I arrived later that day as I told Angie what time I would come. I waited over 15 minutes. Angie never came out, and I was then told she was on break despite earlier saying give her a few mins and she would be out . Abraham then approached me saying he was the manager Angie is the lead and became aggressive, dismissive, and argumentative, repeatedly accusing me of seeking a discount instead of addressing the documented sanitation issue. He talked over me, attempted to justify the dog being inside, and showed zero accountability or concern for food safety. I have spent a hundreds and seemed for discount. He kept saying “ what do you want , you a discount cause if a dog ?” I like no she offered me one I called to voice my concerns. When asked for ownership contact information, I was only told the owner was “in Texas,you can’t his name, with no further assistance provided. I said ok I’ll email them company and today z
Conclusion:
This establishment
• Employees touching animals with food gloves
• Management dismissing legitimate sanitation concerns
• Hostile and unprofessional behavior toward a customer reporting health risks
I am deeply concerned about cleanliness, cross-contamination, and public health safety at this location. I strongly encourage ownership and the local health department to review surveillance footage from both 12/24 and 12/30. This experience was unacceptable and alarming. I will not be returning.
Atmosphere: 4
Food: 4
Service: 1
Food was great!!!
I had the açaí bowl with Nutella. Everything was fresh and delicious!
Atmosphere: 5
Food: 5
Service: 5
To pay almost $14 for a bowl, and then to receive a bowl full of rotten broccoli was very disappointing. How could you serve something like this to the public? I mean, would you want to eat rotten broccoli? I don't think so. I really hope i don't get sick.
Customer service is horrible… eat someplace else
Always a calm, clean and inviting space with an efficient team. Food is good and I love the lemonade!
Atmosphere: 5
Food: 4
Service: 5
Protein shake was watery and my teriyaki bowl was not all the way cooked rice was undone won’t be back !
The salads are always delicious! You get a good amount and the prices are reasonable.
Atmosphere: 4
Food: 5
Service: 5
The GlowUp Protein shake is my go to! Perfect spot if you want something quick, good and healthy!
Atmosphere: 5
Food: 5
Service: 5
I love the cleanliness of the place and that makes me feel make me feel so environmentally proposed to menu that they have there..
Atmosphere: 5
Food: 5
Restaurantji Recommends
The person checking us out, Key, was immensely rude and made me feel burdensome to the point my partner and I will not be returning.
Atmosphere: 3
Food: 4
Service: 1
We ordered rice bowls and were very disappointed with the quality of the vegetables. None of the bowls had fresh veggies, and the kids’ sides (broccoli and apples) were especially concerning. The broccoli was brown, overcooked, and soggy—seeming more like reheated leftovers than freshly prepared. The apple slices were brown and oxidized, so I didn’t serve them to my child.
Overall, the roasted vegetables throughout our meals tasted old and lacked freshness. For a health-focused restaurant, I expected fresh, vibrant, and high-quality ingredients. Unfortunately, the experience felt more like fast food than a place that prides itself on healthy meals.
Clean and spacious. Dragonfruit bowl was pretty good, just wish there was more in there
Atmosphere: 5
Food: 5
Service: 5
I had the teriyaki bowl which was amazing. Keion helped me out with the proper selection. He also let me do a sauce test which helped me with my decision . I used to be Gusto committed. I think this is a better choice
Atmosphere: 5
Food: 5
Service: 5
Quick and healthy lunch! Very clean restaurant. Coming back to check out the breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Prosciutto
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