Cold Stone Creamery

I’m a dedicated cold stone fan and i have been missing their ice cream for 3 months. I’m very excited for when the shop opens back up. I have been miss seeing my favorite workers T.j and his crew, his crew by working extremely hard to give excellent service from the beginning to the end. Night shift has always worked harder then morning shift and so i only like coming in on night shift any another time is just a mess. A very amazing crew and restaurant they definitely deserve a raise. My favorite ice cream chocolate devotion also my favorite restaurant. John

The establishment was very clean but very quite not very welcoming the staff very
sweet but came off shy

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Strawberry, A Waffle Cone or Bowl, Birthday Cake Remix

On September 16, 2024 at 4:07 p.m. or 1607 hrs. I pulled up to Cold Stone Creamery on Robert C. Daniels, to see a young Caucasian woman with a knee brace on her right knee, standing outside vaping. As I exited my vehicle, I walked to the door and held the door for an older black lady behind me. As we entered the premises I noticed the young woman outside vaping came inside. She then walked behind the counter and started trying to service the other customer and myself. I had to ask her to wash her hands to serve me. She then muttered “oh I forgot!” I had to stand there just to make sure she washed her hands properly with soap and water. I’m unaware as to what type of training these individuals are receiving, but as someone who is safe serve certified, handwashing is apart of that course! Someone needs to either properly train or retrain these employees because how can you forget to wash your hands when you work in food services?! I will gladly patronize another establishment!

Atmosphere: 2

Food: 3

Service: 1

Almost have to beg for someone to take your order.

Atmosphere: 3

Food: 5

Service: 1

Emory(?) was so nice! I just called up there to just answer a question regarding a doordash order and she answered the best way she could! Her tone was inviting! Thank you!

Service: 5

Came in yesterday to get ice cream with my neighbor and our kids. I ordered and so did the people with me.

The workers waited until AFTER they made my ice cream to say they didn’t have any waffle cones (that’s something you tell the customer WHILE they’re ordering it) The workers looked very annoyed and uninterested .
I politely asked could they make more waffle cones and they all looked at each other and smirked . No one answered me so I asked again and gentleman said that “only managers can make Waffle cones.”
Please hire people who want to work and who have good customer service that was a very ghetto experience.

Atmosphere: 1

Food: 1

Service: 1

I love the founders favorite with banana icecream

Atmosphere: 4

Food: 5

Service: 4

Employees preparing the food were nice and attentive though location is very disorganized as employees had to spend quite some time looking for materials or supplies.

When I order icecream by door dash, I order a waffle bowl with each! I never get waffle bowls! Iv called & told them now 4 times no charges??

Service: 1

The place was average, the ice cream didn't taste any better than a store bought one, but at a much higher price

Parking: Giant parking lot shared amongst many businesses

Atmosphere: 2

Food: 1

Service: 5

I went in the other day this little girl young was very rude and disrespectful she told me to go complain and she doesn't care what I say she was very rude and nasty if she only new we are the ones who pays her salary that's why she will never find a good job she will always work for a place like that very ignorant

Parking: Very small not. Inch parking

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Oreo Overload

As always still one of my favorite places to go

Atmosphere: 5

Food: 5

Service: 5

Terrible. Like trying to eat glue.

I went here and had excellent service from a young man named T.j he was so respectful and caring for me and my order. he properly mix in my ice cream he was sweet and kind and even convinced me to get a cone. That young deserves a RAISE.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Apple Pie a La Cold Stone

Love their ice cream