Dunkin' Donuts in Carrollton

“I HAVE BEEN TO THE DUNKIN’ IN CARROLLTON SEVERAL TIMES, AND THE BACON HAS CONSISTENTLY BEEN UNDERCOOKED. UNDERCOOKED BACON IS NOT ONLY UNAPPETIZING, IT CAN ALSO CAUSE SERIOUS HEALTH ISSUES SUCH AS FOOD POISONING, BACTERIAL INFECTIONS, AND PARASITES. ON THIS VISIT, I SPECIFICALLY ASKED FOR THE BACON TO BE COOKED MORE, YET THE STAFF BURNT THE BREAD UNTIL IT TASTED LIKE CHARCOAL WHILE THE BACON WAS STILL LEFT UNDERCOOKED. THIS IS UNACCEPTABLE AND A HEALTH HAZARD.

THE ONLY POSITIVE THING I CAN SAY IS THAT THEY ARE EFFICIENT AT GETTING YOUR FOOD TO YOU QUICKLY WHEN YOU WALK IN. HOWEVER, FAST SERVICE DOES NOT MAKE UP FOR FOOD THAT IS BOTH UNSAFE AND INEDIBLE.

Update: After going back, I spoke with a supervisor. She apologized for the miscommunication and explained that my request was never passed along to the person making my sandwich. She also explained that the bacon comes pre-cooked; however, I didn’t know that because this is the first Dunkin’ I’ve been to where it wasn’t cooked thoroughly. I’ve been to many different Dunkin’ locations in other states, and they always made sure the bacon was cooked properly, even though it was already pre-cooked. She handled the situation gracefully, was patient, listened to my concerns, and made sure to fix the issue. That’s the kind of service I can appreciate. 4 stars instead of 1.“

“Sweetest people they work so hard to make sure your order is correct. They're location makes it super hard for it to be extra speedy and they still bust it to get you your order. The other day, they gave me an extra order of bagel minis and they once gave a side of bacon to my dog. Just because! Awesome people that love their community.“