Dunkin' Donuts in Kennesaw

“This is my favorite Dunkan location. It’s located in the strip mall off Bell ferry next to a subway sandwich. The staff is always cheerful and efficient. This morning I was pleasantly surprised to be greeted at the drive-through by the new manager, Luiz. We had the best Conversation and it started my day in a great way. There’s nothing like great customer service to make you a return customer. This Dunkin’ Donuts gets it and you will too if you visit!“

“Would not recommend this location. My first experience here was great—the customer service was good, and the smoothie was great as well. Unfortunately, my second experience was completely different.

I went through the drive-thru and couldn’t hear the employee clearly through the speaker, so I politely asked, “I’m sorry, can you repeat that?” She responded, “No, I can’t.” I only asked once and was respectful, so I was very disappointed by her response.

When I drove up to the window, she initially didn’t want to open it. I understand that working late can be frustrating, especially since this is a 24-hour location, but there was no reason to speak to a customer that way. Customer service is a major part of the job, and I don’t believe customers should be treated disrespectfully for simply asking someone to repeat an order.

Unfortunately, because of this experience, I will no longer be returning to this location.If I could post my dash cam footage from the incident I would but I can not sadly.“

“Great spot for that quick breakfast or in my car breakfast addition not offered at another restaurant.

Kid-friendliness: As child friendly as most places. What type of question is this.... ? People procreate and likely are right now. Better this be asked, are well behaved children seen as an issue my other patrons? I mean, this place is Dunkin Doughnuts, not some strip bar.“

“I’ve been patronizing this Dunkin location since it opened, approximately 2010, and have always had excellent service and products. Employees and management have always been very professional and service oriented. The manager and employees always take time, when they can, to engage with customers. I feel that they genuinely care about feedback and always seek to improve where they can. Top rate in my opinion.“

“The drinks have been the best at any dunkin I have been to in this area. They make the drinks the same everytime and it's not a guessing game
The food is ok, the donuts are a little stale basically every time I go and when I went at 4am it was still kinda stale. The other food is really good and I have no issues with it
Overall my favorite dunkin location“

“Over the years I’ve went to this Dunkin and the customer service has been pretty good but one employee had definitely had the best customer service I’ve seen at Dunkin and that’s Sebastian. He’s kind and authentic with it too, not just phoning it in. He truly cares about his customers and gives it his best.“

“I absolutely love this Dunkin! Of course every place has good and bad days, but when I walked in yesterday and saw the two girls with the dyed hair working night shift, I already knew my coffee was about to be amazing.

I ordered my usual, and it tasted immaculate as it always does when they’re there. They’re always so polite, welcoming, and fast, and the drinks consistently come out delicious. You can tell they really care about customer service and making things right.

Night shift with those girls is seriously the best part of coming here“