Customers` Favorites
Customers` Favorites
“Absolutely love this place! Have been getting my jerk plate since 2011. I have turned so many people onto this place. Food is delicious . Service is usually really good ! I would definitely recommend this place . Only slight complain ... I ordered several different 6 count of wings after Thanksgiving . I live in Dallas Ga . Karen’s is located in Lithonia . 1 hour 20 minutes away but it’s worth it . Well now that they’re super busy with corporate accounts 2 of our orders were shorted one wing each. Issue was when we brought it to their attention the next day as it was too far to drive back the same night .....the young lady who takes the call in orders said they were aware one order was short ONE wing when they were cleaning out the fryer but denied that it was 2 missing wings ....only one was missing ?!?!? Well why weren’t we made aware or discounted of they also when they caught their error . Instead we were told that they have orders and are too busy . The lobby was full of people waiting on their food and we were told because we had an issue with “ yesterdays “ order they weren’t accepting anymore orders that night . Yet we were the only ones denied service. Who would complain about 2 missing wings ?!?! Somebody whose driven over an hour to get them!!! I have been a loyal patron of this place for over a decade. That situation sucked and worse that they didn’t rectify it correctly or at all . I still love the food tho ! Customer service is as important as delicious food !“
Customers` Favorites
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“I made the mistake of ordering food for myself while my family is in town visiting. I walked in my house with a Cajun Salmon pasta and most of it got stolen by my family. The pan did not survive the hour. A universal “this is really good” every time someone took a fork full of my food. And then an order was promptly placed for three more so they could have their own lol. Yeah, it’s a little expensive, but I would pay it every single time and it is a good sized portion. The flavor is there and the portion sizes are generous. The medium was split between two people and it’s very filling. The place stays clean, and I always get great service. Highly recommend. I would add a picture but it didn’t make it far enough in the house to get one 😂“