I placed an app order. It was confirmed. When I got to the drive through I was informed by the drive through cashier, Cody, that they couldn’t make my refreshers. We selected other options. I asked for a specific latte (cookie butter) and Cody said “okay”. I was then handed a Cocoa butter latte. I asked about that and was told “we’re out of cookie butter”. I then checked my food to find that 2 of my 3 breakfast sandwiches were missing ingredients and were made with the wrong cheese. I was told they were out of those ingredients too. When I expressed my desire for a refund he told me to “get it on the app”. Cody also called me rude because I was exasperated at the lack of ingredients. I did go back into the store and another guy was able to refund me and he was polite and helpful. Cody however was extremely combative in his speaking saying “it’s not our fault we ran out.” It may not be his fault directly, but his failure is to communicate fully and overall aggressive and rude attitude warrants retaining on his part. Next time, Cody, when you see an order that you’re missing 70% of the ingredients for, just cancel the order.
Atmosphere: 1
Food: 1
Service: 1
Olie Godinez
12/11/2025 My wife and I stop that Dunkin’ Donuts on Highway 400 in Dahlonega yesterday morning while setting out on a road trip. I ordered a sausage, egg and cheese croissant meal with coffee and potatoes. My coffee was not hot, my potatoes were so greasy that I could not eat them, micro croissant was missing half of the croissant and it had a piece of cold cheese on top of it, even the sausage was not warm. This is really pathetic. You pay good money for something and you get nothing. No service and no product. Also I have a question for corporate. Is it your policy not to give napkins to customers when they go through the drive-through. I have lived here 10 years and have never received a napkin in my bag while going through the drive-through. I have to either go back in or sit there and wait and ask somebody to please give me some napkins. When somebody is driving in their vehicle, they require napkins to wipe their fingers, especially when eating your greasy potatoes. At least have the courtesy to ask people if they require napkins if you’re trying to save money. I think I am done with Dunkin’ Donuts, I never eat the donuts anyway because they’re always stale. I guess the goal for Duncan is to get the rest of the food as stale as the donuts are.
Atmosphere: 1
Food: 1
Service: 1
julie curry
We went there last night for a quick coffee and sweet before bedtime. It was 848 and I know ow you close at 900 but you were still.open to the public at the time. The employee made it clear that she was not happy we were there so late. We ordered our coffee and donut and she did inform me after I asked that they aren't allowed to warm them, which was fine, I could do that at my cabin. She talked so low it was hard to hear her. She them proceeded to place my donut in a bag just before dumping all the rest in a trash can. This could have been done once there were no customers. The coffee had no flavor. I told her going in that I was new to dunkin. I probably won't try it again.
Atmosphere: 1
Food: 2
Service: 1
Rod Flasch
Purchased a $6 deal and a pre wrapped cake. Hashbrowns were inedible. Burned and interior was without moisture. How can you screw up hashbrowns? They did. Coffee was a black coffee and BEC bagel was tough to chew. Another pitiful Dunkin experience.
Atmosphere: 3
Food: 1
Service: 4
Traci “Divine Path Psychic” Moon
I just thought the Mr. clean guy was cute
Atmosphere: 4
Food: 4
Service: 4
D James
After sitting in the line forever and getting cold hash browns i won’t be back FAST food is a understatement for this restaurant
Atmosphere: 1
Food: 1
Service: 1
Steven Rawson
Great coffee fast! Drive thru moves quickly and the folks are nice.
Atmosphere: 5
Food: 5
Service: 5
Rudy Guzman
I stopped by yesterday morning for a small coffee, and the experience was disappointing. The coffee was lukewarm, and I ended up having to microwave it once I got to work. The cup was also only filled about halfway, which is unacceptable for a drink that costs almost $5. The drive-thru employee was very kind so I gave two stars, but the quality and value of the product did not match the price.
Atmosphere: 4
Food: 1
Service: 4
crystle lunsford
Waited almost 30 mins in line to receive crappy service and the wrong drinks !! Place needs a new manager! She does nothing about anything!
Amum
Completely messed up my drink and didn’t mix it at all, added maple bacon to my sandwich, and the hash browns were so hot they burnt me. They weren’t busy either so idk, this is common but the store near them is too far so I’m sadly stuck with this store.
Big shout out to store manager Ashley and employee Riley for their generosity and wonderful spirit of service. The Dahlonega Regional Book Fair and the Children’s Reading Hour thanks you kindly.
Atmosphere: 5
Food: 5
Service: 5
Ethical Man
As a very ethical person, this is a very ethical store. Keeping an eye out for anything suspicious but so far so good. 👀
Atmosphere: 5
Food: 5
Service: 5
Austin Smith
Complete bad attitude all round, management is completely or purposefully oblivious to service being terrible. Not a good experience with Dunkin. Please look into this matter as I am not the only person who complains of these things.
Atmosphere: 1
Food: 1
Service: 1
Marina Zolofra
This is my go to dunkin on days that I didn't get to make a coffee. Staff is always respectful and friendly.
Atmosphere: 4
Food: 5
Service: 5
Kevin Dorman
Kaden was quick and the team was on point. Wasn’t too busy but these guys are ready for anything. Thank you AJ, Cheyenne, Allison, Ashley
I placed an app order. It was confirmed. When I got to the drive through I was informed by the drive through cashier, Cody, that they couldn’t make my refreshers. We selected other options. I asked for a specific latte (cookie butter) and Cody said “okay”. I was then handed a Cocoa butter latte. I asked about that and was told “we’re out of cookie butter”. I then checked my food to find that 2 of my 3 breakfast sandwiches were missing ingredients and were made with the wrong cheese. I was told they were out of those ingredients too. When I expressed my desire for a refund he told me to “get it on the app”. Cody also called me rude because I was exasperated at the lack of ingredients. I did go back into the store and another guy was able to refund me and he was polite and helpful. Cody however was extremely combative in his speaking saying “it’s not our fault we ran out.” It may not be his fault directly, but his failure is to communicate fully and overall aggressive and rude attitude warrants retaining on his part. Next time, Cody, when you see an order that you’re missing 70% of the ingredients for, just cancel the order.
Atmosphere: 1
Food: 1
Service: 1
12/11/2025
My wife and I stop that Dunkin’ Donuts on Highway 400 in Dahlonega yesterday morning while setting out on a road trip.
I ordered a sausage, egg and cheese croissant meal with coffee and potatoes. My coffee was not hot, my potatoes were so greasy that I could not eat them, micro croissant was missing half of the croissant and it had a piece of cold cheese on top of it, even the sausage was not warm. This is really pathetic. You pay good money for something and you get nothing. No service and no product. Also I have a question for corporate. Is it your policy not to give napkins to customers when they go through the drive-through. I have lived here 10 years and have never received a napkin in my bag while going through the drive-through. I have to either go back in or sit there and wait and ask somebody to please give me some napkins. When somebody is driving in their vehicle, they require napkins to wipe their fingers, especially when eating your greasy potatoes. At least have the courtesy to ask people if they require napkins if you’re trying to save money.
I think I am done with Dunkin’ Donuts, I never eat the donuts anyway because they’re always stale.
I guess the goal for Duncan is to get the rest of the food as stale as the donuts are.
Atmosphere: 1
Food: 1
Service: 1
We went there last night for a quick coffee and sweet before bedtime. It was 848 and I know ow you close at 900 but you were still.open to the public at the time. The employee made it clear that she was not happy we were there so late. We ordered our coffee and donut and she did inform me after I asked that they aren't allowed to warm them, which was fine, I could do that at my cabin. She talked so low it was hard to hear her. She them proceeded to place my donut in a bag just before dumping all the rest in a trash can. This could have been done once there were no customers. The coffee had no flavor. I told her going in that I was new to dunkin. I probably won't try it again.
Atmosphere: 1
Food: 2
Service: 1
Purchased a $6 deal and a pre wrapped cake. Hashbrowns were inedible. Burned and interior was without moisture. How can you screw up hashbrowns? They did. Coffee was a black coffee and BEC bagel was tough to chew. Another pitiful Dunkin experience.
Atmosphere: 3
Food: 1
Service: 4
I just thought the Mr. clean guy was cute
Atmosphere: 4
Food: 4
Service: 4
After sitting in the line forever and getting cold hash browns i won’t be back FAST food is a understatement for this restaurant
Atmosphere: 1
Food: 1
Service: 1
Great coffee fast! Drive thru moves quickly and the folks are nice.
Atmosphere: 5
Food: 5
Service: 5
I stopped by yesterday morning for a small coffee, and the experience was disappointing. The coffee was lukewarm, and I ended up having to microwave it once I got to work. The cup was also only filled about halfway, which is unacceptable for a drink that costs almost $5. The drive-thru employee was very kind so I gave two stars, but the quality and value of the product did not match the price.
Atmosphere: 4
Food: 1
Service: 4
Waited almost 30 mins in line to receive crappy service and the wrong drinks !! Place needs a new manager! She does nothing about anything!
Completely messed up my drink and didn’t mix it at all, added maple bacon to my sandwich, and the hash browns were so hot they burnt me. They weren’t busy either so idk, this is common but the store near them is too far so I’m sadly stuck with this store.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Big shout out to store manager Ashley and employee Riley for their generosity and wonderful spirit of service. The Dahlonega Regional Book Fair and the Children’s Reading Hour thanks you kindly.
Atmosphere: 5
Food: 5
Service: 5
As a very ethical person, this is a very ethical store. Keeping an eye out for anything suspicious but so far so good. 👀
Atmosphere: 5
Food: 5
Service: 5
Complete bad attitude all round, management is completely or purposefully oblivious to service being terrible. Not a good experience with Dunkin. Please look into this matter as I am not the only person who complains of these things.
Atmosphere: 1
Food: 1
Service: 1
This is my go to dunkin on days that I didn't get to make a coffee. Staff is always respectful and friendly.
Atmosphere: 4
Food: 5
Service: 5
Kaden was quick and the team was on point. Wasn’t too busy but these guys are ready for anything. Thank you AJ, Cheyenne, Allison, Ashley
Atmosphere: 5
Food: 5
Service: 5
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