Papa Johns Pizza

Let me start by saying that manager that was there earlier today she is a rockstar not only that she’s professional. She’s warming to the customer that came in. In also she handle my pizza with care. I love how she interact with her coworkers even though she looks like she was so tired she said she had to close. I hope that her boss is aware of her dedication and her leadership. She’s what they call a diamond in a rough her name is Brittany Johnson go you girl go you clock it

Atmosphere: 5

Food: 5

Service: 5

Danny was absolutely amazing. He was very nice and understanding. Great worker and seems like a great person to be around

Atmosphere: 5

Food: 4

Service: 5

Poor customer service, those two guys look like they hate their jobs…

Atmosphere: 2

Food: 2

Service: 1

I don't usually do reviews but nevertheless. I order delivery from Papa Johns just about every weekend without any issues for the most part. However, last weekend I ordered pizza to be delivered and Papa Johns chose to send it through DoorDash. I don't use or order anything through DoorDash. Well, DoorDash never delivered my pizza even though I received a text stating that it was hand delivered to me which it was not. I called the store and the manager said that once it goes to DoorDash there's nothing that they can do. They can't look up the driver or anything. I said that I wanted a refund and she said that I have to get it from DoorDash. That doesn't make sense when I placed my order through Papa Johns, not with DoorDash. The Papa Johns manager transferred me to DoorDash and of course DoorDash couldn't refund me because they never received any payment info from me. DoorDash then transferred me to Papa Johns corporate. She told me the upper management are the only ones who can authorize a refund. She told me that someone would be in contact with me within 48 hours. It's been a week and no response. I also completed Papa Johns customer feedback form. Still waiting for a response.

Service: 1

I ordered on Friday night. I was made aware they decided to hand it off to DoorDash after I ordered. I was told my order was handed to me and completed. I tried to contact said dasher to no avail. Next step recommended was to contact the store. My fiance explained the situation. The women working kept changing her story. Oh it’s still being delivered there’s others delivered in your neighborhood it should be coming? Once we mentioned it said the order was complete she hung up on us! We called back in which she was annoyed that we contacted her again said it would arrive in 10 mins. When it didn’t my fiance drove to the store to find out what the problem was. The doors were all locked at 8:30 pm though your hours say till 1 am. A gentleman employee was walking up to let him in (as it’s business hours I'm certain you’d want guest to be able to enter your store???) she (an African American women the one whom we’ve unfortunately been dealing with all evening) waved him away and told to him to ignore the guest aka my fiance. What even?? He marched around to the drive through which was begrudgingly answered. She said oh guess you never got it? Whilst rolling her eyes, well yeah that’s why I’m here she says I guess we will make it for you go wait in your car. He waits and waits and finally decides to go check and there our order is sitting outside the drive through window. The order was obviously haphazardly thrown together. What awful terrible service. I wish I had chosen any other establishment. We just moved in on Friday and it was so close I was so excited to frequent a nice place but unless they make this right and remove this nasty young lady I will make certain none of my my friends, family or neighbors will use this business.

Atmosphere: 1

Food: 1

Service: 1

Bad attitude, I wait about in 15 minutes to place my order and they told me we will be with you in 1minut and they were just doing their work however they were not making any pizza and I was alone in line. And after I placed my order they dont start preparing my food they were just hanging inside here and there.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Cheese Pizza

Fast and friendly service. Great pizza

Atmosphere: 5

Food: 5

Service: 5

I never went on had papa John's before. So I decided to go cause it was nearby and I don't like domino's other other mom and pop pizzeria down the street. I went in and told them I never had there pizza.i order. New york style cause I from there. It was the best. Pizza ,close to NY I can get.i also had traditional wings garlic parmesan, yummy, then order boneless, okay but could've had more sauce,but ok.so try it out you won't be sorry,you be glad you took a chace

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizzas Wings, Extra Large New York Style Pizza, BBQ Sauce

Not the best location. Messed up my order 2 times and one delivery guy had a bad attitude. I started getting pizza elsewhere.

Food: 3

Service: 1

This location is terrible! I tried coming back to it after a bad experience a year ago and surprisingly its was a worse experience. They would not open the front door. Lady gives me a sign to go to the drive through, I sit at the window for 15 minutes and no one came over. That was the last time I will ever TRY and spend money at that Location. Pizza places are everywhere. With service like that good luck staying in business!

Atmosphere: 1

Food: 1

Service: 1

I waited more than 1 hour for my order, I paid for it and it NEVER ARRIVED I called for an answer and they ignored my call result: No food and No money THEY ROBBED

Service: 1

Why would I plan ahead eating pizza for lunch? It’s a literal last minute thing.

Atmosphere: 1

Food: 1

Service: 1

This location sucks, seems like poor management. The wait times for this location are egregious. I have waited over an hour, twice, in the restaurant parking lot to get pizza. One of those times my pizza had very clearly been drying out in a warmer and they apparently couldn’t find it when I was at the window, even though the app said it was “Picked Up”. Despite this, they had me waiting 45 of those minutes in the parking lot after pulling up to the window for the first time.

Most of the food is fine. I normally love papa johns pizza, but using this location is gambling and the odds are stacked against you. Most of the times by I use this location, there is at least a small issue. Today there was just no sauce on the majority of the pizza (see picture). In the past I have had both very dry pizzas (when I am waiting a while) and an undercooked pizza where the dough was still wet in the middle.

Now I get it’s a cheap pizza and I have a lot of loyalty to this brand so I can deal with a subpar pizza every now and then… but the majority of the time I use this location I have issues so i’m done.

Finally, you might be wondering if you can contact them about a major issue. In my experience, NO! I have tried on 3 occasions for major issues over the past 2 years, no luck with the app, website or calling. I have never seen a physical receipt when paying cash at the window either so I can’t fill out a survey.

In short, I love Papa John’s, but this location is so poorly managed that you SHOULD drive somewhere else if you want a decent chance of getting a good product with a reasonable wait time.

Atmosphere: 1

Food: 2

Service: 1

My door dasher driver said he was knocking on the door and wasn’t getting answers because they forgot the bread sticks, not great service!! ☹️

Great food, probably understaffed though

Atmosphere: 2

Food: 4

Service: 4