Looks like a new store. Place was nice and clean. Order at the kiosk and they call your name when your food is ready. Didn't really have to deal with staff which I like. Coke freestyle machine worked perfectly! Great lunch experience!
Fantazy Aesthetics
The employees are always friendly and the food is always fresh.
Atmosphere: 5
Food: 5
Service: 5
Lorrie Murphree
I went through the drive-thru and got a $5 Biggie Bag. It's cheap. You get a burger, 4 chicken nuggets, small fries and small drink. It's filling and I enjoy it.
Food: 5
Service: 5
Sam Kim
Incredibly disappointed with the staff ignoring me. I made a mobile order at 11:56PM on July 19, 2025 and came to the drive thru at 11:56PM, yes I know 4 minutes before closing. After the drive thru speaker prompted me to say my order, I drove to the window to get my food. However, I waited there for 15 minutes and to my disappointment, all of the staff ignored me as they were closing, even before 12AM. I even waved at them to get their attention but they just stared at me and proceeded to clean. There was even a car in front of me who got their order. I want to express that they could have at least opened the window to let me know that they can't make my order instead of intentionally ignoring me the entire time.
Atmosphere: 1
Service: 1
Jordan Fisher
The food was alright, kinda hot, kinda cold; but it was late so i just ate it.
Atmosphere: 5
Food: 4
Service: 5
Soul Satisfying
I went through the drive thru and requested fresh food and received reheated fries, a cold burger with a hard bun!! The only thing edible was the 4 piece chicken nuggets. Called the store to inform them with no answer!!! Totally disappointed!!
Atmosphere: 2
Food: 1
Service: 2
Jake Reynolds
Best wendys in north gwinett.
osita egbueje
I am writing to express my disappointment with the service I experienced at store #00007856 on June 23, 2025, between 6:00 PM and 6:11 PM. Unfortunately, the customer service fell well below expectations. Everyone was moody especially the female tattoo percing long nails black team lead.
Upon entering, I was not greeted or acknowledged by the manager, Thalia. I ordered a Crispy Chicken Biggie Bag, and while waiting, I observed concerning hygiene practices. The staff handling fries did not wear gloves while transferring them into containers packs something I believe to be a standard food safety protocol. When I raised this concern, I was told that gloves aren’t required as long as employees don’t directly touch the food. This response was alarming and reflects a troubling attitude toward cleanliness and customer health.
More distressing was witnessing a drive thru employee, identified as Luis, take fries that had already been handed to a customer and return them to the fries batch. This poses a serious food safety risk. I declined my order and requested a refund, which was issued without inquiry or an attempt to address the issue.
The only bright spot during my visit was the professionalism and respectful demeanor of one of the white gay cashiers, who handled his role with care and courtesy.
Regrettably, based on this experience, I no longer feel confident in Wendy’s commitment to hygiene or customer satisfaction and do not plan to return.
Atmosphere: 1
Food: 1
Service: 1
Laura Holmes
Went through the drive thru. My chicken on my sandwich had a gray hue, everyone in the drive thru looked like they hated being at work, and I only got 8 nuggets from a 10 piece order. I have watched the service go down for years but never thought it would get this low. My dog wouldn't even eat the chicken and he eats absolutely everything. To say I'm disappointed is an understatement. They also forgot my potato until I said something then coped an attitude when I asked for it like it was a major inconvenience.
Can I get some mo ketchup You ain’t even look in the bag *looks in the bag * Can I get some mo ketchup We both laugh 😂😂😂😂
Atmosphere: 5
Service: 5
Denice lopez
This is the most well run fast food establishment I’ve been to in years! Inside it’s clean and the service and food are always great. I come here at least once a month and always have a good experience.
Atmosphere: 5
Food: 5
Service: 5
Sally Walker
It was drive-thru service everything was fine I got that pecan apple salad Apple pecan salad with the pomegranate vinaigrette
Food: 5
Service: 5
Walter Kim
They serves very fast, and the taste is good. But it seems that their card reader is a bit slow.
Atmosphere: 5
Food: 5
Service: 4
Anthony Fields
Come here regularly as it's in close proximity to my office. Day management really keeps things tip-top here. Evenings might need improvement.
Looks like a new store. Place was nice and clean. Order at the kiosk and they call your name when your food is ready. Didn't really have to deal with staff which I like. Coke freestyle machine worked perfectly! Great lunch experience!
The employees are always friendly and the food is always fresh.
Atmosphere: 5
Food: 5
Service: 5
I went through the drive-thru and got a $5 Biggie Bag. It's cheap. You get a burger, 4 chicken nuggets, small fries and small drink. It's filling and I enjoy it.
Food: 5
Service: 5
Incredibly disappointed with the staff ignoring me. I made a mobile order at 11:56PM on July 19, 2025 and came to the drive thru at 11:56PM, yes I know 4 minutes before closing. After the drive thru speaker prompted me to say my order, I drove to the window to get my food. However, I waited there for 15 minutes and to my disappointment, all of the staff ignored me as they were closing, even before 12AM. I even waved at them to get their attention but they just stared at me and proceeded to clean. There was even a car in front of me who got their order. I want to express that they could have at least opened the window to let me know that they can't make my order instead of intentionally ignoring me the entire time.
Atmosphere: 1
Service: 1
The food was alright, kinda hot, kinda cold; but it was late so i just ate it.
Atmosphere: 5
Food: 4
Service: 5
I went through the drive thru and requested fresh food and received reheated fries, a cold burger with a hard bun!! The only thing edible was the 4 piece chicken nuggets. Called the store to inform them with no answer!!! Totally disappointed!!
Atmosphere: 2
Food: 1
Service: 2
Best wendys in north gwinett.
I am writing to express my disappointment with the service I experienced at store #00007856 on June 23, 2025, between 6:00 PM and 6:11 PM. Unfortunately, the customer service fell well below expectations. Everyone was moody especially the female tattoo percing long nails black team lead.
Upon entering, I was not greeted or acknowledged by the manager, Thalia. I ordered a Crispy Chicken Biggie Bag, and while waiting, I observed concerning hygiene practices. The staff handling fries did not wear gloves while transferring them into containers packs something I believe to be a standard food safety protocol. When I raised this concern, I was told that gloves aren’t required as long as employees don’t directly touch the food. This response was alarming and reflects a troubling attitude toward cleanliness and customer health.
More distressing was witnessing a drive thru employee, identified as Luis, take fries that had already been handed to a customer and return them to the fries batch. This poses a serious food safety risk. I declined my order and requested a refund, which was issued without inquiry or an attempt to address the issue.
The only bright spot during my visit was the professionalism and respectful demeanor of one of the white gay cashiers, who handled his role with care and courtesy.
Regrettably, based on this experience, I no longer feel confident in Wendy’s commitment to hygiene or customer satisfaction and do not plan to return.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru. My chicken on my sandwich had a gray hue, everyone in the drive thru looked like they hated being at work, and I only got 8 nuggets from a 10 piece order. I have watched the service go down for years but never thought it would get this low. My dog wouldn't even eat the chicken and he eats absolutely everything. To say I'm disappointed is an understatement. They also forgot my potato until I said something then coped an attitude when I asked for it like it was a major inconvenience.
Atmosphere: 1
Food: 1
Service: 1
25 minutes for one sandwich
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Can I get some mo ketchup
You ain’t even look in the bag
*looks in the bag *
Can I get some mo ketchup
We both laugh 😂😂😂😂
Atmosphere: 5
Service: 5
This is the most well run fast food establishment I’ve been to in years! Inside it’s clean and the service and food are always great. I come here at least once a month and always have a good experience.
Atmosphere: 5
Food: 5
Service: 5
It was drive-thru service everything was fine I got that pecan apple salad Apple pecan salad with the pomegranate vinaigrette
Food: 5
Service: 5
They serves very fast, and the taste is good. But it seems that their card reader is a bit slow.
Atmosphere: 5
Food: 5
Service: 4
Come here regularly as it's in close proximity to my office. Day management really keeps things tip-top here. Evenings might need improvement.
Atmosphere: 4
Food: 4
Service: 4
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