Came to this location today to grab a gift card for a kid’s birthday whose favorite restaurant is Wendy’s. I was told it would be a few minutes. It was around 1:00 and during the lunch rush, so I said no problem. I waited 20 minutes before giving up. Was told I could come back in an hour when things weren’t so busy. Apparently only the manager knows how to ring up a gift card and she was extremely stressed/shorthanded. Please train your employees on this task so that customers trying to give business aren’t tuned away.
Service: 1
derek coble
every time i get a single no pickles they take the lettuce away too#lazy
Atmosphere: 3
Food: 2
Service: 3
L D
Don’t go here. We’ve been going since it opened many, many years ago. Called tonight after work to make sure they were still serving frostys. Got hung up on. Twice. After that, they just let the phone ring. This is on top of other bad experiences. Chalked those up to the people who work there being limited. Hanging up the phone is just the cherry on top, absolute refusal to work. Don’t want to eat anything those people prepare- they can’t even handle a phone.
Atmosphere: 1
Food: 1
Service: 1
Andy Hawkins
Dirty and rude
Atmosphere: 1
Food: 3
Service: 2
Julie Smith
Fast service
Atmosphere: 4
Food: 4
Service: 4
Vannah D
Don't have cheese and gave me ingredients I asked them to remove. Meh
Atmosphere: 4
Food: 4
Service: 5
Marlena
Angel was a sweetheart!
Evan Pillar
I have no idea why i have to investigate my bag every single time i go here, the order is CONSISTENTLY wrong, ask for plain you just wont get it, they’ll throw some spicy nuggets in your regular just for fun i guess? There is 0 reason why a spot as dead as this one has such terrible service, basically paid $20+ for some fries that were cold so good job guys !!
Food: 1
Service: 2
mike williams
Cold day equals hot chili if only they gave you a spoon in the drive through
Atmosphere: 3
Food: 4
Service: 2
Genesis Towles
You guys need to make Christian a manager NOW. This is the best experience I’ve had at this location. That man is serving food and positivity in every aspect and he got my order correct. Props to the kitchen because my food was on point. Stop playing with Christian and give that man a manager position and extra PTO.
I had the worst experience today at Wendy’s today. After ordering sweet-and-sour sauce, I was given sweet chili sauce instead. When I went inside to exchange it, I was told the reason for the mix-up was because I didn’t “read the menu in full depth” to notice their new sauces. Even though the sauces were unopened and I had just come from the drive-through, I was told I would have to repurchase the correct ones.
The manager, who refused to give me her name and wasn’t wearing a name badge, stated that the information was on the menu board and implied the mistake was my fault. When I called back to ask for the general manager’s contact information, she was dismissive, saying they had to keep up with drive-through times and couldn’t explain why the correct sauce wasn’t available. She was extremely rude and unprofessional, even telling me I “could not comprehend” what she was saying.
I’m honestly disgusted by how poorly the situation was handled. It’s frustrating to see such a lack of respect, accountability, and customer service.
Atmosphere: 2
Kylie Hunter
The staff that was there tonight around 5 PM was absolutely fabulous. They all had wonderful mannerisms and great customer service. I’m happy I stopped by there tonight.
Atmosphere: 5
Food: 5
Service: 5
Allan M
refused me service
Amelia Stevens
Food is good. Managers were yelling at the employees, they all looked unhappy. Not nice to see from management
Came to this location today to grab a gift card for a kid’s birthday whose favorite restaurant is Wendy’s. I was told it would be a few minutes. It was around 1:00 and during the lunch rush, so I said no problem. I waited 20 minutes before giving up. Was told I could come back in an hour when things weren’t so busy. Apparently only the manager knows how to ring up a gift card and she was extremely stressed/shorthanded. Please train your employees on this task so that customers trying to give business aren’t tuned away.
Service: 1
every time i get a single no pickles they take the lettuce away too#lazy
Atmosphere: 3
Food: 2
Service: 3
Don’t go here. We’ve been going since it opened many, many years ago. Called tonight after work to make sure they were still serving frostys. Got hung up on. Twice. After that, they just let the phone ring. This is on top of other bad experiences. Chalked those up to the people who work there being limited. Hanging up the phone is just the cherry on top, absolute refusal to work. Don’t want to eat anything those people prepare- they can’t even handle a phone.
Atmosphere: 1
Food: 1
Service: 1
Dirty and rude
Atmosphere: 1
Food: 3
Service: 2
Fast service
Atmosphere: 4
Food: 4
Service: 4
Don't have cheese and gave me ingredients I asked them to remove. Meh
Atmosphere: 4
Food: 4
Service: 5
Angel was a sweetheart!
I have no idea why i have to investigate my bag every single time i go here, the order is CONSISTENTLY wrong, ask for plain you just wont get it, they’ll throw some spicy nuggets in your regular just for fun i guess? There is 0 reason why a spot as dead as this one has such terrible service, basically paid $20+ for some fries that were cold so good job guys !!
Food: 1
Service: 2
Cold day equals hot chili if only they gave you a spoon in the drive through
Atmosphere: 3
Food: 4
Service: 2
You guys need to make Christian a manager NOW. This is the best experience I’ve had at this location. That man is serving food and positivity in every aspect and he got my order correct. Props to the kitchen because my food was on point. Stop playing with Christian and give that man a manager position and extra PTO.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
staff was rude and unwelcoming , food was okay
Atmosphere: 2
Food: 2
Service: 1
I had the worst experience today at Wendy’s today. After ordering sweet-and-sour sauce, I was given sweet chili sauce instead. When I went inside to exchange it, I was told the reason for the mix-up was because I didn’t “read the menu in full depth” to notice their new sauces. Even though the sauces were unopened and I had just come from the drive-through, I was told I would have to repurchase the correct ones.
The manager, who refused to give me her name and wasn’t wearing a name badge, stated that the information was on the menu board and implied the mistake was my fault. When I called back to ask for the general manager’s contact information, she was dismissive, saying they had to keep up with drive-through times and couldn’t explain why the correct sauce wasn’t available. She was extremely rude and unprofessional, even telling me I “could not comprehend” what she was saying.
I’m honestly disgusted by how poorly the situation was handled. It’s frustrating to see such a lack of respect, accountability, and customer service.
Atmosphere: 2
The staff that was there tonight around 5 PM was absolutely fabulous. They all had wonderful mannerisms and great customer service. I’m happy I stopped by there tonight.
Atmosphere: 5
Food: 5
Service: 5
refused me service
Food is good. Managers were yelling at the employees, they all looked unhappy. Not nice to see from management
Atmosphere: 1
Food: 5
Service: 5
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