I am writing to formally express my deep dissatisfaction with the service I received today at your Dunkin’ Donuts store. While poor customer service alone is disappointing, what I witnessed was far more troubling and unacceptable. During my visit, several employees were engaged in inappropriate and racially charged conversation while on duty. One particular comment that was made aloud was: “Johnny had 10 apples and JaMarcus stole eight—what color was JaMarcus?” This statement was clearly offensive, racially insensitive, and completely inappropriate for a workplace environment—especially one that serves the public. Hearing this made me extremely uncomfortable as a customer. Dunkin’ Donuts is a well-known brand, and I expect a professional, respectful, and inclusive environment when visiting any of your locations. Racist remarks, whether framed as jokes or comments among staff, should never be tolerated. I hope this matter is taken seriously and addressed promptly through proper investigation, employee training, and corrective action. Customers should not be exposed to discriminatory language or behavior while patronizing your business. I would appreciate acknowledgment of this complaint and information regarding how this issue will be handled. I also have pictures of the employees. Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
zach englert
makayla (i think that’s how it’s spelt) was very sweet! energy was great!! definitely made me want to come back to this location, she offered us free donuts and the vibe was unmatched!!! she deserved a raise really!
Atmosphere: 5
Food: 5
Service: 5
Tee
Sadly we waited a ridiculous amount of time. Not too mention my drink was nothing like what I get from other Dunkins.
LBWilson
This is a very small store, but the customer service was good. The food is not fresh (premade) The donuts are not as fresh as they were years ago. The Avocado toast is the best food item there in my opinion. This particular day I went to drive thru. They did not give me cold foam for which I asked for extra. I had to go inside and the fixed it with no problem!
Atmosphere: 5
Food: 3
Service: 5
David Wences
Makayla was the manager working this afternoon she was extremely friendly and fast!! 10/10
Brittany M
Well let’s start by I walked in and no one greeted me. I waited about 8 mins and I was completely ignored by the staff working. Once my order was ready they never called my name or anything they just sat it on the counter. One of the donuts I ordered looks very old and not good quality.
Food: 1
Service: 1
M R
The general manager of this restaurant is one of the kindest people I’ve ever met. He does an amazing job running this store so I will keep returning.
Atmosphere: 5
Food: 5
Service: 5
Katie L
Came in at 8:10 because they close at 9:00 and they closed a whole hour early
Atmosphere: 1
Food: 1
Service: 1
Stephanie Arrindell
Ordered a large ice coffee with 4 creams one pump of vanilla BEAN. They put french vanilla, I told them nicely this is french vanilla the spanish guy with an accent tells me no its vanilla bean and dismiss me and continue to chat with his co workers.
Service: 1
April R Brown
Small inside but that why it's a Popular Drive Thru Location.
I am writing to formally express my deep dissatisfaction with the service I received today at your Dunkin’ Donuts store. While poor customer service alone is disappointing, what I witnessed was far more troubling and unacceptable.
During my visit, several employees were engaged in inappropriate and racially charged conversation while on duty. One particular comment that was made aloud was: “Johnny had 10 apples and JaMarcus stole eight—what color was JaMarcus?” This statement was clearly offensive, racially insensitive, and completely inappropriate for a workplace environment—especially one that serves the public.
Hearing this made me extremely uncomfortable as a customer. Dunkin’ Donuts is a well-known brand, and I expect a professional, respectful, and inclusive environment when visiting any of your locations. Racist remarks, whether framed as jokes or comments among staff, should never be tolerated.
I hope this matter is taken seriously and addressed promptly through proper investigation, employee training, and corrective action. Customers should not be exposed to discriminatory language or behavior while patronizing your business.
I would appreciate acknowledgment of this complaint and information regarding how this issue will be handled. I also have pictures of the employees.
Thank you for your time and attention.
Atmosphere: 1
Food: 1
Service: 1
makayla (i think that’s how it’s spelt) was very sweet! energy was great!! definitely made me want to come back to this location, she offered us free donuts and the vibe was unmatched!!! she deserved a raise really!
Atmosphere: 5
Food: 5
Service: 5
Sadly we waited a ridiculous amount of time. Not too mention my drink was nothing like what I get from other Dunkins.
This is a very small store, but the customer service was good. The food is not fresh (premade) The donuts are not as fresh as they were years ago. The Avocado toast is the best food item there in my opinion. This particular day I went to drive thru. They did not give me cold foam for which I asked for extra. I had to go inside and the fixed it with no problem!
Atmosphere: 5
Food: 3
Service: 5
Makayla was the manager working this afternoon she was extremely friendly and fast!! 10/10
Well let’s start by I walked in and no one greeted me. I waited about 8 mins and I was completely ignored by the staff working. Once my order was ready they never called my name or anything they just sat it on the counter. One of the donuts I ordered looks very old and not good quality.
Food: 1
Service: 1
The general manager of this restaurant is one of the kindest people I’ve ever met. He does an amazing job running this store so I will keep returning.
Atmosphere: 5
Food: 5
Service: 5
Came in at 8:10 because they close at 9:00 and they closed a whole hour early
Atmosphere: 1
Food: 1
Service: 1
Ordered a large ice coffee with 4 creams one pump of vanilla BEAN. They put french vanilla, I told them nicely this is french vanilla the spanish guy with an accent tells me no its vanilla bean and dismiss me and continue to chat with his co workers.
Service: 1
Small inside but that why it's a Popular Drive Thru Location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Busy morning, accidentally received the wrong donuts in the drive-thru. Came back and they made it right 2x. Good customer service on their end.
Service: 5
Very wonderful place to stop and get some coffee ☕️. The customer service is top notch. Beautiful people in there.
Atmosphere: 5
Food: 4
Service: 5
Everyone is very attentive and kind! Always making coffee with care. I love this store :)
Atmosphere: 5
Food: 5
Service: 5
Was out of alot of stuff. Especially a drink my daughter gets all the time. But was nice lady.
Atmosphere: 5
Food: 4
Service: 5
absolutely bad, mango refresher taste like coffee like what?? then my sabrina drink taste like pepto and it looks white like liquid augmentin.
Atmosphere: 1
Food: 1
Service: 1
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