it is mostly good pizza! once in a while over cooked or crust taste little diff.Good place !
Food: 5
Service: 5
Bola Asemota
Poor customer service. Called to complain about the cheese on my pie and the lady was uncaring and was fine when I told her I was disappointed after ordering the same exact pizza 3 times this week without complaining. Not going to order from this restaurant again.
Atmosphere: 1
Food: 1
Service: 1
Mallory Hunter
The team at Papa John’s was so great and helped make the perfect shaqaroni pokeball for my son’s birthday. Thank you for being so accommodating and making a little boy’s birthday so special!
Atmosphere: 5
Food: 5
Service: 5
D Lowe
Sprayberry location was
Atmosphere: 5
Food: 5
Service: 5
Elisa Simmons
Always polite staff and willing to go above and beyond. You won't be disappointed.
JAKEJHUNTER VIKING-WARRIOR
This store has great service.
Atmosphere: 5
Food: 5
Service: 5
Corbin C
Pizza was good! Had a hard time finding our order for pickup when I got there, I almost left to go to another location. I was able to have my wife find the order confirmation and we eventually found it.
Atmosphere: 3
Food: 5
Service: 4
Spencer H.
Great people and food!Wonderful atmosphere always enjoy eating there pizza . Let's eat pizza!!
JoAnn Coburn
I just had the best experience ever at the Papa John’s at Shallowford Falls. I was tired from all the work I did over the holidays and just couldn’t figure out how to apply my coupon and check out. Alex was the most helpful person ever and I can’t say how much this made my day in a society where people don’t care about each other anymore. You rock Alex.
Kevin Holliday
PATHETICALLY RUN LOCATION!THREE TIMES now I have placed an online order for a 6:30pm Carry-out time… and I've placed these orders each time at 4:00pm. So 2.5 hours in advance and they still cannot fulfill the order on-time. On each occasion I've arrived at about 6:20 and they have not even started the order. The first time, okay… I can live with that. The second time, shame on them. Three times… shame on me for thinking they could actually resolve the issue. The management there is appalling to say the least. If I could give this location a below zero star rating, I would. All I can say is what I said at the beginning… pathetic!
Corporate you are failing your locations. Your outsourced call center & order systems are broken. It’s Halloween you should be prepared. I order from this establishment nearly every Friday with no issues, but the level of bad from this one experience deserves the abysmal rating of one star bc these poor people trying to run a restaurant need you to get your act together. I ordered at 12pm on Halloween day via the app for 5pm pick up. I know this may be your absolute busiest day of the year- but when I arrived and waited in a 10 min line I was told it would be ready in 45 minutes. I had a bad feeling so checked in 10 min later and was just told over and over “it’s not on the board.” I had a pretty bad feeling If I waited it would be 2 hours, and 45 min was a desperate lie or educated guess so I cancelled. I witnessed other customers have similar experiences and your minimum wage paid tellers don’t have the experience to handle this level of failure. There was a guy there who was more senior and could handle it better than “your order isn’t ready” over and over. It was very clear the restaurant was working as hard & fast as they could and it was the systems and process that over committed them. This happened to me last May for my child’s kindergarten graduation, this time the call ctr confirmed the order for a time the restaurant couldn’t make it (1130 am) and everyone was expecting me to bring lunch.YOUR SYSTEMS and process to receive orders from the restaurant have MAJOR FLAWS and they have the opportunity to absolutely ruin someone’s day and disappoint a lot of people with failed orders. Corporate please don’t fail them this way again esp for Halloween!!! I honestly left the store crying bc so many ppl were depending on me. Both times Chick fil a saved the day and fed the lot of hungry kids waiting for me.
Jason Wallace
We order every Friday, and it is consistent and good
James Rice
Delivery time 50-60 mins. Arrived 90 mins. Cold. Called while waiting (he couldn’t even find the order) and when talking to manager told him it’s here now. He said “ok thanks” and hung up. Never again.
Thomas Thayer
Quality has consistently gone downhill in recent years. Topping quality isn't what it used to be and 50% of the time the crust is soggy. There are better choices nearby. (VERY nearby).
t “Twil” will
Pizza dough with bbQ sauce was not good at all. Good pizza hard to get these days. I did the no contact pickup.
it is mostly good pizza! once in a while over cooked or crust taste little diff.Good place !
Food: 5
Service: 5
Poor customer service. Called to complain about the cheese on my pie and the lady was uncaring and was fine when I told her I was disappointed after ordering the same exact pizza 3 times this week without complaining. Not going to order from this restaurant again.
Atmosphere: 1
Food: 1
Service: 1
The team at Papa John’s was so great and helped make the perfect shaqaroni pokeball for my son’s birthday. Thank you for being so accommodating and making a little boy’s birthday so special!
Atmosphere: 5
Food: 5
Service: 5
Sprayberry location was
Atmosphere: 5
Food: 5
Service: 5
Always polite staff and willing to go above and beyond. You won't be disappointed.
This store has great service.
Atmosphere: 5
Food: 5
Service: 5
Pizza was good! Had a hard time finding our order for pickup when I got there, I almost left to go to another location. I was able to have my wife find the order confirmation and we eventually found it.
Atmosphere: 3
Food: 5
Service: 4
Great people and food!Wonderful atmosphere always enjoy eating there pizza . Let's eat pizza!!
I just had the best experience ever at the Papa John’s at Shallowford Falls. I was tired from all the work I did over the holidays and just couldn’t figure out how to apply my coupon and check out. Alex was the most helpful person ever and I can’t say how much this made my day in a society where people don’t care about each other anymore. You rock Alex.
PATHETICALLY RUN LOCATION!THREE TIMES now I have placed an online order for a 6:30pm Carry-out time… and I've placed these orders each time at 4:00pm. So 2.5 hours in advance and they still cannot fulfill the order on-time. On each occasion I've arrived at about 6:20 and they have not even started the order. The first time, okay… I can live with that. The second time, shame on them. Three times… shame on me for thinking they could actually resolve the issue. The management there is appalling to say the least. If I could give this location a below zero star rating, I would. All I can say is what I said at the beginning… pathetic!
Restaurantji Recommends
Corporate you are failing your locations. Your outsourced call center & order systems are broken. It’s Halloween you should be prepared. I order from this establishment nearly every Friday with no issues, but the level of bad from this one experience deserves the abysmal rating of one star bc these poor people trying to run a restaurant need you to get your act together. I ordered at 12pm on Halloween day via the app for 5pm pick up. I know this may be your absolute busiest day of the year- but when I arrived and waited in a 10 min line I was told it would be ready in 45 minutes. I had a bad feeling so checked in 10 min later and was just told over and over “it’s not on the board.” I had a pretty bad feeling If I waited it would be 2 hours, and 45 min was a desperate lie or educated guess so I cancelled. I witnessed other customers have similar experiences and your minimum wage paid tellers don’t have the experience to handle this level of failure. There was a guy there who was more senior and could handle it better than “your order isn’t ready” over and over. It was very clear the restaurant was working as hard & fast as they could and it was the systems and process that over committed them. This happened to me last May for my child’s kindergarten graduation, this time the call ctr confirmed the order for a time the restaurant couldn’t make it (1130 am) and everyone was expecting me to bring lunch.YOUR SYSTEMS and process to receive orders from the restaurant have MAJOR FLAWS and they have the opportunity to absolutely ruin someone’s day and disappoint a lot of people with failed orders. Corporate please don’t fail them this way again esp for Halloween!!! I honestly left the store crying bc so many ppl were depending on me. Both times Chick fil a saved the day and fed the lot of hungry kids waiting for me.
We order every Friday, and it is consistent and good
Delivery time 50-60 mins. Arrived 90 mins. Cold. Called while waiting (he couldn’t even find the order) and when talking to manager told him it’s here now. He said “ok thanks” and hung up. Never again.
Quality has consistently gone downhill in recent years. Topping quality isn't what it used to be and 50% of the time the crust is soggy. There are better choices nearby. (VERY nearby).
Pizza dough with bbQ sauce was not good at all. Good pizza hard to get these days. I did the no contact pickup.