Drive thru line was incredibly long waited over 25 minutes. Worse chick-fil-a I’ve ever been to
Atmosphere: 1
Food: 2
Service: 1
Jim C
Every Chick-fil-A is a great experience. The food and the people are very good BUT the drive thru can be challenging especially when they are busy, which is understandable. However, they have added enhancements with double lanes and mobile ordering which allows customers to order more efficiently and allows more vehicles to place their orders. Unfortunately all that is done only to find yourself merging into one lane to get your food, which is where the bottleneck occurs. This is where creative thinking needs to come into play. I only ordered, for example, a shake. But I had to go through the entire drive thru process to get it. I could have parked and gone inside but I didn’t. Some of the orders should be fast-tracked, like mine, to reduce the wait for orders that are simple or prepaid. Logistics logistics logistics. Unfortunately, due to this, I many times do not go here. It would be nice if they could improve this experience.
Kid-friendliness: They are very friendly and service is excellent
I go here for the egg biscuit because it is economical and satisfying. I was disappointed to find out the didn’t use shell eggs. Not surprised for the amount of business they do.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets
Paul W. Peel
I've been going to this location for years and sadly the one consistent is slow service on the inside. The drive thru move smoothly, but the inside is the opposite. The inside employees often ignore people at the counter as they stock supplies and bag to go orders. When they do serve you they may say my pleasure, but their face says I am bothered by you being here. Basically this is a good location as long as you order on the app or go though the drive thru.
Atmosphere: 5
Food: 5
Service: 4
Nick Savage
Parking: Always good food at this location.
Food: 4
Service: 4
Grady B
Hate to do this. The past several times (five to be exact) I have been in the drive-thru, my order has not been 100% correct. I've called every time except this one. It honestly doesn't matter how many times I call, there continues to be issues.
I hope they learn speed and correctness of the order. They have the speed but in my experience have not gotten my order 100% correct.
Atmosphere: 3
Food: 3
Service: 3
Michael
Drive thru is horrible. Open up the playground for the kids. Make mocha cream cold brew in larger sizes
Brittany
The past several times the order has been incorrect. You wait forever as it is and it doesn’t matter how much you call, it doesn’t get better and there is no concern for how their mistakes effects you. They need to take pointers from Bethlehem.
Atmosphere: 2
Food: 4
Service: 2
zaria lott
Although the costumer service was good the food was disgusting. I got a 2 piece chicken tender meal and was very disappointed. The chicken tenders were red and somewhat raw in certain areas. The fries were not cooked fully and it felt like I was eating a raw potato. I will not be eating here again.
Atmosphere: 5
Food: 2
Service: 5
Kaye C
Visited for the first time yesterday. Regretted it instantly. Young ppl are everywhere dealing with people and act like they don't want to be there. Went inside to ordered just a kids meal, took forever to receive. They seemed unorganized. Cashier with blonde braids digging/scratching in her scalp, red flag to not eat their food. Only got something bc I needed to take meds...Had to run an errand at wallyworld across the street. Consumed the food while in the parkinglot and violently upchucked it. Never had this experience dealing w/ chicfila. Was devastated, scared, embarrassed, and angry etc. Never again, monroe is off limits to me
New restaurant to Forsyth our experience was pleasant. Everyone was very nice and personable but especially Caedan and Cheyenne. Caedan worked the dining room like a true example of Chic fil a. Being a former employee of the company, I can tell you he is a shining example. The food was typical Chick fil a, hot and fresh, and came out quick. Hopefully they continue to stay the same.
Taking order and doing points for app are not done like everyone else. This store doesn't do as the others the honey butter biscuit? Coffee was filled to top of cup so adding sugar and creamer made a mess because I also was adding honey to biscuit which slot was empty and when lady put more in it was a crushed ball so when I pulled one out another almost fell in coffee causing coffee to spill. Told worker which she didn't half way clean up, wiped counter and nothing else else. Call if you want the rest of my inconvenience
Atmosphere: 1
Food: 4
Service: 1
Drew Whitmire
This location completed our Uber order although they gave it away to someone else, our driver was told it “was not their problem” when she tried fixing the issue on her own (this also cost her time and money). We called the store and tried getting the food replaced though breakfast was over, they initially said no to everything after keeping us in hold forever. They then considered the replacement but their response was then that “breakfast was over sorry”. I had to ask yet again for a replacement or refund, and they continued with more excuses and ended on the note they would NOT under any circumstances be giving any refund whatsoever but would “give us some free biscuits next time we came in”. They did however acknowledge they accepted and completed our order on their end but again, “not their problem”. I don’t recommend anyone come here. The chic fil a restaurants where I am from would never conduct business this way.
Atmosphere: 1
Food: 1
Service: 1
Juana Rincon
Always missing items on drive thru
Atmosphere: 1
Food: 1
Service: 1
Sallie Howell
Very polite and respectful.
Parking: Lines out in the street. That's why it's the best.
Drive thru line was incredibly long waited over 25 minutes. Worse chick-fil-a I’ve ever been to
Atmosphere: 1
Food: 2
Service: 1
Every Chick-fil-A is a great experience. The food and the people are very good BUT the drive thru can be challenging especially when they are busy, which is understandable. However, they have added enhancements with double lanes and mobile ordering which allows customers to order more efficiently and allows more vehicles to place their orders. Unfortunately all that is done only to find yourself merging into one lane to get your food, which is where the bottleneck occurs. This is where creative thinking needs to come into play. I only ordered, for example, a shake. But I had to go through the entire drive thru process to get it. I could have parked and gone inside but I didn’t. Some of the orders should be fast-tracked, like mine, to reduce the wait for orders that are simple or prepaid. Logistics logistics logistics. Unfortunately, due to this, I many times do not go here. It would be nice if they could improve this experience.
Kid-friendliness: They are very friendly and service is excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Hash Brown Scramble Bowl, Cobb Salad, Grilled Chicken Sandwich Meal, Chick-Fil-A Deluxe Sandwich, Wrap, Mac & Cheese
Love the new keylime lemonade.
I go here for the egg biscuit because it is economical and satisfying. I was disappointed to find out the didn’t use shell eggs. Not surprised for the amount of business they do.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets
I've been going to this location for years and sadly the one consistent is slow service on the inside. The drive thru move smoothly, but the inside is the opposite. The inside employees often ignore people at the counter as they stock supplies and bag to go orders. When they do serve you they may say my pleasure, but their face says I am bothered by you being here. Basically this is a good location as long as you order on the app or go though the drive thru.
Atmosphere: 5
Food: 5
Service: 4
Parking: Always good food at this location.
Food: 4
Service: 4
Hate to do this. The past several times (five to be exact) I have been in the drive-thru, my order has not been 100% correct. I've called every time except this one. It honestly doesn't matter how many times I call, there continues to be issues.
I hope they learn speed and correctness of the order. They have the speed but in my experience have not gotten my order 100% correct.
Atmosphere: 3
Food: 3
Service: 3
Drive thru is horrible. Open up the playground for the kids. Make mocha cream cold brew in larger sizes
The past several times the order has been incorrect. You wait forever as it is and it doesn’t matter how much you call, it doesn’t get better and there is no concern for how their mistakes effects you. They need to take pointers from Bethlehem.
Atmosphere: 2
Food: 4
Service: 2
Although the costumer service was good the food was disgusting. I got a 2 piece chicken tender meal and was very disappointed. The chicken tenders were red and somewhat raw in certain areas. The fries were not cooked fully and it felt like I was eating a raw potato. I will not be eating here again.
Atmosphere: 5
Food: 2
Service: 5
Visited for the first time yesterday. Regretted it instantly. Young ppl are everywhere dealing with people and act like they don't want to be there. Went inside to ordered just a kids meal, took forever to receive. They seemed unorganized. Cashier with blonde braids digging/scratching in her scalp, red flag to not eat their food. Only got something bc I needed to take meds...Had to run an errand at wallyworld across the street. Consumed the food while in the parkinglot and violently upchucked it. Never had this experience dealing w/ chicfila. Was devastated, scared, embarrassed, and angry etc. Never again, monroe is off limits to me
Restaurantji Recommends
New restaurant to Forsyth our experience was pleasant. Everyone was very nice and personable but especially Caedan and Cheyenne. Caedan worked the dining room like a true example of Chic fil a. Being a former employee of the company, I can tell you he is a shining example. The food was typical Chick fil a, hot and fresh, and came out quick. Hopefully they continue to stay the same.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Taking order and doing points for app are not done like everyone else. This store doesn't do as the others the honey butter biscuit? Coffee was filled to top of cup so adding sugar and creamer made a mess because I also was adding honey to biscuit which slot was empty and when lady put more in it was a crushed ball so when I pulled one out another almost fell in coffee causing coffee to spill. Told worker which she didn't half way clean up, wiped counter and nothing else else. Call if you want the rest of my inconvenience
Atmosphere: 1
Food: 4
Service: 1
This location completed our Uber order although they gave it away to someone else, our driver was told it “was not their problem” when she tried fixing the issue on her own (this also cost her time and money). We called the store and tried getting the food replaced though breakfast was over, they initially said no to everything after keeping us in hold forever. They then considered the replacement but their response was then that “breakfast was over sorry”. I had to ask yet again for a replacement or refund, and they continued with more excuses and ended on the note they would NOT under any circumstances be giving any refund whatsoever but would “give us some free biscuits next time we came in”. They did however acknowledge they accepted and completed our order on their end but again, “not their problem”. I don’t recommend anyone come here. The chic fil a restaurants where I am from would never conduct business this way.
Atmosphere: 1
Food: 1
Service: 1
Always missing items on drive thru
Atmosphere: 1
Food: 1
Service: 1
Very polite and respectful.
Parking: Lines out in the street. That's why it's the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Deluxe Sandwich
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