Starbucks Coffee Company
$ • Coffee Shops
Hours:
5975 Peachtree Pkwy NW, Norcross
(678) 421-9885
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Customer service on 6/13 at 2:00pm was not exactly what I’ve come to enjoy about Starbucks over the past 21 years!👎🏾👎🏾
Everyone there is so pleasant!
While service is usually good, today is about the 6th time the lid was not properly put onto my coffee. Because of this, it popped off and scalded me with hot coffee. While burning my hand did wake me up, this is a pretty major detail in service failure and does not make for an enjoyable experience. Please make sure you secure lids on to your cups!!
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Based on the reviews, Starbucks Coffee Company receives mixed feedback. Many customers praise the staff for being super friendly, professional, and patient. The team is described as efficient, working well together to keep customers satisfied. The location is noted for being always clean, including the restrooms. Several customers visit this location often and plan to continue coming back because of the great service.
However, some experiences were disappointing. One customer ordered a grande shaken espresso with 2/3 decaf, a regular order, but was told it could not be done and was forced to accept half decaf instead. Another customer ordered a venti matcha through the app but found it was full of ice with almost no liquid, calling the staff careless. This was upsetting because the customer had a big craving and never had an issue before. Despite these problems, other customers highlight positive interactions with specific employees who made their day start amazingly. Overall, the people make the difference at this location, though some orders have not been made correctly.