This post for Franks has been coming across my news feed for a week now and I've been wanting to go and check it out. Today, of all days being my mom's birthday, I thought we should go and check it, that it would be a nice place to take her for her. Upon arrival we were greeted and told our server would be Shannon.. after seating us Shannon approached not a smile. Not a warm greeting but that's okay. We got ready to order again. It's myself, my two parents and my three boys. I began to order for my boys. I ordered a kids Alfredo and I asked if I could add grilled chicken. Shannon looked at me and said No you cannot, you can order a side of grilled chicken and add it to your pasta you self when it comes to the table, and it the manner in which she spoke. I guess kind of caught everyone off guard because my parents both immediately looked up as kind of speechless not knowing why she was so offensive to me asking for chicken alfredo at an Italian restaurant. However, to continue on afterwards I asked if we could have some napkins. She proceeded to leave the table she came back. I held my hand up for the napkins. She threw them on the table and walked away at this time. I just went to the front and I asked to speak with the manager in which Diana came from the back. I explained to her what happened. She said oh that's just Shannon she's not a people person. So why is she here!? But I asked, an I supposed to pay for poor customer service where we are being treated rudely and disrespectfully for no reason because she's not a people person. Diana, apologize and said she would get us a new waitress at that time. Ms. Lisa came over to help us. It was fine. We placed our order, Three kid meals and two regular burgers at 4:24. We did not receive her food until after 5:10. Not a sorry..or our bad on the delay.. but everyone else around us was giving their food even people that came in and were seated after us. We were also presented with a specials menu for their specials for today, the crab legs, when we were seated upon which my father ordered 20 minutes after placing his order. We were then told oh well the special doesn't start until 5:00... nowhere on their menu no where on any of their signs no where on the specials menu that was handed to us when we were seated. Was that presented. After we asked for the check, the server walked over and told me oh! We do also add an 18% gratuity to parties of six or more... Again where is this information shown? The customer service along with having cold food, I felt horrible for bringing my mom on her special day. Not being a people person gives you no right to take advantage of anyone, nor be rude to people and that's what you did. Ms. Shannon and Ms.Diana you both be ashamed..
Tom Dennis
Great food was
Atmosphere: 4
Food: 5
Service: 5
Laura Whatsername
What a hidden gem! Great service and the food is always delicious. Just make sure that you save room for dessert. Try the Baklava.
Atmosphere: 5
Food: 5
Service: 5
Lisa Beam
We went to FRANKS for Fish sandwich during lent as we have in past years was really disappointed. Possibly supply short on Grouper. Me and my hubby used tp split the sandwich. There was less than half the fish that I remember being on it, used to flow overwhelming roll. This was More like a strip vs Fillet. Need a new go to for Grouper Sandwich
Atmosphere: 2
Food: 2
Service: 3
sara Buttenwieser
A bit dated, out of the 3 dishes we ordered my spinach pie was the best. Other dishes were just ok . Overpriced for what is served.Vegetarian options: Only one choice other than salads
Crabby Tuesday at Frank’s Restaurant Palmetto. Outstanding crab for a very reasonable price. Excellent service, great experience! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jeremiah Hintz
What a horrible experience, everything from the time we walked in was horrible. Our waitress forgot about us multiple times and management doesn't care. Super defensive and a horrible experience all around. Be very wary about going here and spending money. Any chain restaurant would of been a better experience. We are very disappointed and won't be returning to either location after they way we were treated.
We got 2 pizzas and pasta with meat sauce for the kids, they hated it. Didn't even eat it. Husbands shrimp fettuccine was bland and at almost $30 the plate. I had the parm chucken and pasta, it was overpowered with Marana sauce. And pasta was not pasta to me. It was angel hair pasta BUT had the consistency of Chinese noodles. It had odd taste. I didn't eat but 10% of my food. Kids didn't touch theirs and it was over $107. The waitress was just lovely and sweet. Atmosphere was great. But for me, it wasn't good at all. Wish their lemonade were real lemonade but it wasnt. Food was a no for me. Sorry. On to the next restaurant for food critics.Parking: Its in gas station plaza. So what ever spaces available is what they have.Wheelchair accessibility: Wheelchair friendly.
My first time going and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Food not worth what they
Atmosphere: 3
Food: 3
Service: 4
This post for Franks has been coming across my news feed for a week now and I've been wanting to go and check it out. Today, of all days being my mom's birthday, I thought we should go and check it, that it would be a nice place to take her for her. Upon arrival we were greeted and told our server would be Shannon.. after seating us Shannon approached not a smile. Not a warm greeting but that's okay. We got ready to order again. It's myself, my two parents and my three boys. I began to order for my boys. I ordered a kids Alfredo and I asked if I could add grilled chicken. Shannon looked at me and said No you cannot, you can order a side of grilled chicken and add it to your pasta you self when it comes to the table, and it the manner in which she spoke. I guess kind of caught everyone off guard because my parents both immediately looked up as kind of speechless not knowing why she was so offensive to me asking for chicken alfredo at an Italian restaurant. However, to continue on afterwards I asked if we could have some napkins. She proceeded to leave the table she came back. I held my hand up for the napkins. She threw them on the table and walked away at this time. I just went to the front and I asked to speak with the manager in which Diana came from the back. I explained to her what happened. She said oh that's just Shannon she's not a people person. So why is she here!? But I asked, an I supposed to pay for poor customer service where we are being treated rudely and disrespectfully for no reason because she's not a people person. Diana, apologize and said she would get us a new waitress at that time. Ms. Lisa came over to help us. It was fine. We placed our order, Three kid meals and two regular burgers at 4:24. We did not receive her food until after 5:10. Not a sorry..or our bad on the delay.. but everyone else around us was giving their food even people that came in and were seated after us. We were also presented with a specials menu for their specials for today, the crab legs, when we were seated upon which my father ordered 20 minutes after placing his order. We were then told oh well the special doesn't start until 5:00... nowhere on their menu no where on any of their signs no where on the specials menu that was handed to us when we were seated. Was that presented. After we asked for the check, the server walked over and told me oh! We do also add an 18% gratuity to parties of six or more... Again where is this information shown? The customer service along with having cold food, I felt horrible for bringing my mom on her special day. Not being a people person gives you no right to take advantage of anyone, nor be rude to people and that's what you did. Ms. Shannon and Ms.Diana you both be ashamed..
Great food was
Atmosphere: 4
Food: 5
Service: 5
What a hidden gem! Great service and the food is always delicious. Just make sure that you save room for dessert. Try the Baklava.
Atmosphere: 5
Food: 5
Service: 5
We went to FRANKS for Fish sandwich during lent as we have in past years was really disappointed. Possibly supply short on Grouper. Me and my hubby used tp split the sandwich. There was less than half the fish that I remember being on it, used to flow overwhelming roll. This was More like a strip vs Fillet. Need a new go to for Grouper Sandwich
Atmosphere: 2
Food: 2
Service: 3
A bit dated, out of the 3 dishes we ordered my spinach pie was the best. Other dishes were just ok . Overpriced for what is served.Vegetarian options: Only one choice other than salads
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spinach Pie
The house potatoes are the best I have ever had.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baked Potato, Strawberry Cheesecake, Chicken Parmesan
Delicious, prompt wait staff, and fair
Food: 5
Service: 5
The food good, hot and
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Crabby Tuesday at Frank’s Restaurant Palmetto. Outstanding crab for a very reasonable price. Excellent service, great experience! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
What a horrible experience, everything from the time we walked in was horrible. Our waitress forgot about us multiple times and management doesn't care. Super defensive and a horrible experience all around. Be very wary about going here and spending money. Any chain restaurant would of been a better experience. We are very disappointed and won't be returning to either location after they way we were treated.
Atmosphere: 1
Food: 1
Service: 1
Great place!! Don’t let the exterior fool you.
Atmosphere: 5
Food: 5
Service: 5
Love the lasagna and the beef romano soup!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Peach Turnover, Chicken Parmesan, Baked Ziti
We got 2 pizzas and pasta with meat sauce for the kids, they hated it. Didn't even eat it. Husbands shrimp fettuccine was bland and at almost $30 the plate. I had the parm chucken and pasta, it was overpowered with Marana sauce. And pasta was not pasta to me. It was angel hair pasta BUT had the consistency of Chinese noodles. It had odd taste. I didn't eat but 10% of my food. Kids didn't touch theirs and it was over $107. The waitress was just lovely and sweet. Atmosphere was great. But for me, it wasn't good at all. Wish their lemonade were real lemonade but it wasnt. Food was a no for me. Sorry. On to the next restaurant for food critics.Parking: Its in gas station plaza. So what ever spaces available is what they have.Wheelchair accessibility: Wheelchair friendly.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Chicken Parmesan, Shrimp Fettucine Alfredo