“I love the drinks at this Starbucks and usually leave happy, but lately the service has been a bit hit or miss. The line was longer than usual this visit, and it seems like almost every time I come, my order gets forgotten and I have to remind someone I’m still waiting on my coffee. Once it’s finally ready, it’s always made well—which is why I still come back—but I wish the process was a little smoother so customers aren’t stuck waiting around.“
“I am not an expert at ordering coffee at Starbucks, but Carolyn was so nice and helpful. She asked me questions to try and figure out what I like, and then made me a drink I loved and can now order at any Starbucks. Thank you for your patience and great service.“