“I’m the type of woman who likes to read reviews before I go to an establishment, so I was HIGHLY nervous that this would be one of the worst customer experiences I have ever had. I go there, I’m greeted by two girls who seem nice, they ask me what I want and explain they only have what’s in their case at the moment. I was somewhat upset with that, but settled on salted pretzel bites. I pay and start to leave but as I’m walking away and tasting my pretzels, they seem a bit overcooked:( I go back to them and tell what’s wrong. The young lady was very understanding and told me that they just switched shifts and she wasn’t aware how long those pretzels had been in the case. She gave me a full refund AND some new fresh pretzels! It’s nice to see an improvement here, if you talk to them like they’re people, they’ll treat you like one is what I have learned! She told me her name was Anna or Honor? Couldn’t tell. I will be coming back to this location. ❤️“
“Great customer service Kevin was so nice, helpful and ready to serve when I upon my approach to order. He made sure to offer download of the app for points and just gave the overall impression that he wanted to do a good job! Way to go on hiring employees that give you the feeling they want to be there.“